1. Home
  2. Getting Started
  3. New Account Information

New Account Information

This article details the information you need to get your website files on our Web servers and publish your website live on the internet. This article also includes information about the support resources and Web hosting account maintenance features you can expect at Pair Networks.

Web Server Information

Your web server name can be found in your Welcome Message or in the Account Control Center (ACC). To find the web server in the ACC:

  1. Log in to your account.
  2. At the bottom of the homepage, find the Account Summary section
  3. Next to Web Server, your web server name will be listedweb server image

Adding a Domain Name

Domain names can be added to your website hosting account through the Account Control Center. For information on Domain Name Services at Pair Networks click here.

Uploading Your Files to Your Web Space

You can use either SFTP/FTP or SSH to upload your website files from your computer to your Web server. To learn more about using SFTP/FTP or SSH, visit the corresponding Knowledge Base articles below:

Making Your Files Visible on the Web

Two of the main directories on your Web hosting account are Home and Web. The files and images that you want to make viewable on the internet should live in your
Web directory. You can access your Web directory from a directory link called "public_html." Your SFTP/FTP program may have difficulty using public_html. If you
run into trouble, you can access your Web directory using the path below (replacing "username" with your Pair Networks username):


We recommend creating subdirectories in your Web directory (public_html). One way to create subdirectories is by using the Account Control
Center (ACC) by following these simple steps:

  1. Log into the Account Control Center (ACC)
  2. Click File
  3. Click Home, Web, FTP, or Mailbox to enter into that area of your account
  4. Click Create New Directory

Any account level can use the Account Control Center (ACC). You can also manually create directories using the SSH protocols.

In any Web directory, the Web server looks for a default file. A default file is a file that acts as your homepage. This file must have one of
these names:


Our systems look for these filenames in the order presented above. If no such file can be found, a directory listing will be returned instead. Please note that UNIX and Linux, which run our Web servers, are case-sensitive, which means that if you name your index file "Index.html" (where Index has a capital "I") you will still see the directory listing instead of the index page. For simplicity, you should always use lowercase names for your files.

Your Website Address

If you do not have a domain name, your website can be accessed using the information below.


"username" is replaced with your username.

If you have a domain name, you will have to point your domain name to your website files at Pair Networks. To do so, you will need to contact your domain name registrar and update your nameservers with your new Pair Networks name servers. If you used Pair Domains to register your domain names, you will not have to do anything except add your domain names to your hosting account via the Domain Hosting Management section of the Account Control Center (ACC).

If you used another company to register domain name, follow Step 4: "Change Your Name Servers to Point Your Domain Name(s) to Your Web Site Files" on the page below:

Please contact support@pair.com if you have questions about pointing your domain name to your Pair Networks hosted website.

If you choose Dedicated IP domain hosting when adding your domain name to your Pair Networks hosting account, you'll also be able to use an IP address to view your website. This option is not available if you choose Shared IP domain hosting.

If you are waiting for a domain name registration or transfer to be completed, and you've chosen Dedicated IP domain hosting, you can use your website's IP address. An example IP address is listed below:

The IP address associated with your website is listed in the welcome email message that you received when we activated your account.

Email Basics

If you wish to setup mailboxes, you may do so through the Account Control Center.

For more information about how email works at Pair Networks, please visit the email section of our Knowledge Base.

Account Control Center (ACC)

The Account Control Center (ACC) is the control panel for your Web hosting account. You can manage your email addresses, domain name hosting options, website statistics, Billing information, and more from the ACC.

Website Statistics

If you are interested in how much bandwidth and disk space your Web hosting account is using, you can view this information using the Account Control Center:

  1. Log into the Account Control Center (ACC)
  2. Select Site Statistics
  3. Select View Bandwidth and Disk Usage

To find information about website hits and other statistics, you can use one of the Web statistics programs we offer: Webalizer or Analog. If you are interested in checking your raw web logs, you can do so by visiting your www_logs directory in your Web hosting account.

Development Environment Technologies

All accounts at Pair Networks have full access to the development environment and may use Level 1 and Level2 System CGI, SSI, and any custom CGI that you develop (see our system policies for information on the acceptable uses for cgi scripts). You can also use our more advanced packages such as MySQL, PHP, Perl (with many modules), Python, C, C++, Tcl, and more.

Support Resources

Online knowledge base articles such as this one represent our first line of support. If you cannot find the answer to your question, you can contact us via email or the telephone.

If you have a question or problem regarding your Web hosting account, you can get in contact with us at any time. All account levels have 24/7/365 technical phone support. Our telephone numbers and hours are listed below:

Phone Numbers

USA and Canada (Toll-Free): +1 (877) 724-7638

Global: +1 (412) 381-7247

Option 1: Sales / New Accounts
Option 2: Technical Support
Option 3: Billing Support

Department Hours

Sales / New Accounts: Monday through Friday, 8 am-6 pm (ET)

Technical Support: Available 24/7

  • Be sure to have your account's 5 or 6 digit Billing Account Number (BAN) with you when calling

Billing Support: Available 24/7

For all accounts at any time of the day during the entire year, you can receive email support by emailing us at support@pair.com.

For important system notices, please sign up for System Notices within the Account Control Center.

Adding Services

You can add services to your Web hosting account such as PairSIM (Pair Software Installation Manager), SSL certificates, and more via the Account Control Center (ACC). Simply follow the steps below.

To add services to your account:

  1. Log in to the Account Control Center
  2. Click Add Ons
  3. Click on the service you wish to add and follow the instructions

You can register and add domain names to your hosting account through the ACC as well. Simply follow these steps:

To register a new domain:

  1. Log in to the Account Control Center
  2. Click Register a New Domain Name (under the Domain Hosting Management heading)
  3. Enter a domain name and click Proceed
  4. Select either Yes, I am a Pair Domains customer or No, I am not currently a Pair Domains customer
  5. Enter Account Name and Password or create them
  6. Enter payment information
  7. Review the Pair Domains Service Agreement
  8. Click Submit Registration

To add an already registered name:

  1. Log in to the Account Control Center
  2. Click Add a New Domain Name (under the Domain Hosting Management heading)
  3. Select the Add a Domain That is Already Registered option
  4. Enter the domain name and select the domain hosting option (do not include the http:// or the www. prefix)
  5. Click Proceed
  6. Select the domain mapping option and click Proceed
  7. For Dedicated IP domain hosting: select the billing term
  8. Click Proceed
  9. Read and print the information on the confirmation page
  10. Click Proceed
Updated on June 29, 2023

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support