Intrusion Defense Packages

What Do Our Intrusion Defense Packages Offer?

Protect your websites with a Pair Networks Intrusion Defense package. Our packages come with: 

• Daily malware scan (we'll alert you if we find anything!)
• Unlimited malware cleanups by our very own support team
• After a cleanup, we store a clean backup of your site on a remote server for 60 days
• Google blacklist monitoring and removal
• Intrusion point detection
• 3 hours or less response time from our security team

If you have a package, we also provide the following on request: 

• WordPress upgrades
• WordPress hardening (making your WordPress site more secure)

Does my account qualify for an Intrusion Defense package?

Intrusion Defense packages are available on: 

• Shared
• VPS
• Dedicated
• WP Enthusiast and WP Professional
• Podcast Websites

Unfortunately, our malware packages are not available on: 

• Weebly Hosting
• Legacy accounts^**

^{_{**Accounts created prior to June 2011}}

What's the difference between an Intrusion Defense package and the free malware scanning tool?

Our Intrusion Defense package is a more comprehensive service than our free malware scanning tool. We've included a table below that outlines the differences between the features. 

	Intrusion Defense Package	Free Malware Scanning Tool
Free?	No	Yes
Scan Frequency	Daily	Weekly
# of files per scan	All files	10,000 files
Cleanup by Pair Security Team?	Yes	No
Clean backup stored on our remote servers after cleanup?	Yes	No
Google blacklist monitoring + removal?	Yes	No
Intrusion Point Detection?	Yes	No
3 Hours or less response time?	Yes	No
WordPress upgrades by our team available by request?	Yes	No
WordPress hardening by our team available by request?	Yes	No

How are Intrusion Defense packages billed?

Intrusion Defense packages are billed yearly. For exact pricing, contact our sales team or check in the Security > Intrusion Defense page in the Account Control Center (ACC).

How do I request an Intrusion Defense package on my hosting account?

You can request an Intrusion Defense package on your hosting account directly in the Account Control Center (ACC). 

1. Log in to the Account Control Center (ACC)
2. In the left sidebar, click Security
3. In the drop-down, select Enable Intrusion Defense(or Intrusion Defense, if you already have the free option enabled)
4. On the next page, toggle on the Intrusion Defense option
5. Click the Enable Intrusion Defense option

How do I request WordPress hardening? 

Tightening your WordPress security, also known as "WordPress hardening," is something we offer as part of our Intrusion Defense option. If you're interested in WordPress hardening, you can request it through the Account Control Center (ACC). 

You must first have malware scanning enabled to complete this tutorial. See the above tutorial for specific steps.

1. Log in to the Account Control Center (ACC)
2. Click on the Security tab
3. Click on Intrusion Defense in the drop-down
   Note: You must first have malware scanning enabled to complete the next steps. See the above section for specific steps.
4. Under the White-Glove WordPress Security section, explain your WordPress security needs in the text box
5. Then click Submit Request

This will send the request to our security team. 

If your security problem is urgent, we suggest you call our support team at 1-877-724-7638 for a faster response.

Can resellers also request Intrusion Defense packages?

Yes! Intrusion Defense packages are available for resellers.

However, to enable an Intrusion Defense package, the reseller must first access the resold account through the Reseller Control Center (RCC). 

Malware packages are hidden by default on resold accounts, unless accessed via the RCC.