Setting Up Email: Outlook for Mac

Prerequisites: 

• Your Pair custom email address and password. See A Guide to Mailboxes.
• Your incoming and outgoing mail server information. See Finding Your Incoming and Outgoing Servers. 
• Outlook on a MacOS device

Finding Information About Your Account Settings  

If you need help finding your username and other configuration settings, see our article, Setting Up an Email Client.

Setting Up Your Email with New Outlook on MacOS  

Note that these instructions are for New Outlook and may not work for clients using Classic Outlook. See the Setting Up Your Email with Classic Outlook section. 

Not sure what version of Outlook you’re using? See Classic Outlook vs New Outlook. 

1. Open New Outlook on your MacOS device
2. In the left toolbar, click the plus (+)  icon
3. Click Add Email Account
4. Enter your email address
5. Click Continue 
6. Click Sync Directly with IMAP
   
   Note: New Outlook on Mac does not support POP setup. If you wish to use POP, switch to the Classic version of Outlook. See Classic vs New Outlook.
   
7. Toggle on Show Advanced Settings
   
8. Fill in the fields: 

Email Address	Enter your full email address (example: [email protected])
IMAP Username	Enter your full email address again.
IMAP Password	Enter the password associated with your email account.
IMAP Incoming Server	Enter your account’s incoming mail server. This will usually be one of the following:  - mailX.pair.com - username.mail.pairserver.com To find your exact server name, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. Common defaults are IMAP: 993 (SSL/TLS) or POP: 995 (SSL/TLS). Example: 993, 995
SMTP Username	Enter your full email address again.
SMTP Password	Enter the password associated with your email account.
SMTP Outgoing Server	Enter your account’s outgoing mail server. This will usually be one of the following:  - mailX.pair.com - username.mail.pairserver.com To find your exact server name, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. A common default is 587 (STARTTLS).  Example: 587

9. Click Add Account
10. Click Done 

Setting Up Your Email with Classic Outlook on MacOS

Note that these instructions are for Classic Outlook and may not work for clients using New Outlook. See the Setting Up Your Email with New Outlook section. 

Not sure what version of Outlook you’re using? See Classic Outlook vs New Outlook. 

1. Open Classic Outlook on your MacOS device
2. In the toolbar, click Tools
3. Click Accounts
   
4. Click plus icon (+) in the lower left corner
5. Click Add an Account…
6. Enter your email address
7. Click Continue 
8. Click IMAP/POP
   
   
9. Fill out the fields:

Type	Select either IMAP or POP as your account type. See IMAP vs POP: Which Should You Use?
Email Address	Enter your full email address (example: [email protected]).
Username	Enter your full email address again.
Password	Enter the password associated with your email account.
Incoming Server	Enter your account’s incoming mail server. This will usually be one of the following:  - mailX.pair.com - username.mail.pairserver.com To find your exact server name, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. Common defaults are IMAP: 993 (SSL/TLS) or POP: 995 (SSL/TLS). Example: 993, 995
Outgoing Server	Enter your account’s outgoing mail server. This will usually be one of the following:  - mailX.pair.com - username.mail.pairserver.com To find your exact server name, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. A common default is 587 (STARTTLS).  Example: 587
Use SSL to connect (recommended)	Select this option to enable a secure, encrypted connection for both incoming and outgoing mail.

10. Click Add Account 
11. Click Done 

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

USERTrust RSA CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011, the email server will follow this formula: 

mailX.pair.com
(where X is your server number)

For accounts created on or after June 1, 2011, the email server will follow this formula: 

username.mail.pairserver.com
(where "username" is your main account username)