Creating Mailboxes Using the pair Networks Account Control Center

Creating a Single Mailbox

To create a mailbox, you’ll need to access the ACC’s Create Mailbox
interface by following the steps below:

  1. Log in to the ACC.
  2. Click on Create New Mailbox under the E-Mail Management header.

When creating a new mailbox, you’ll need to make selections for a
variety of settings:

Username: The username and domain name you specify will be used when
accessing the mailbox from pair Networks’ WebMail e-mail system, or
from a desktop or mobile e-mail reader. Click here for more information on mailbox usernames.

Password: The password you choose will be used for accessing the mailbox
from pair Networks’ WebMail e-mail system. It can also be used for
accessing the mailbox from a desktop or mobile e-mail reader. Click here for more information on mailbox passwords.

Maximum Mailbox Size: You have the opportunity to decide whether to set
a maximum size for the mailbox. Note that mailboxes and their files are
counted when calculating your monthly file usage. Click here for more information on mailbox sizes and file usage.

Junk E-Mail Filtering: You have the option to use junk e-mail filtering.
By default, no junk e-mail filtering is active for your mailbox. Click here for more information on junk e-mail filtering.

Finally, when creating a new mailbox, you also have the option to list
additional e-mail addresses that will deliver to the mailbox you are
creating. For example, if you are creating the mailbox
“info@example.com”, you might also want an address, “sales@example.com”,
to deliver to the mailbox. To enter additional addresses that will
deliver to the mailbox you are creating, click on Show More. In the
form that is revealed, enter any additional addresses that should
deliver mail to the mailbox you are creating.

When you’re done choosing options for your new mailbox, click on the
Add Mailbox button.

Note: It may take up to 10 minutes for your new mailbox to become active.

Creating Multiple Mailboxes at Once

The ACC offers an interface for creating more than one new mailbox at a
time. You can access this interface by following the steps below:

  1. Log in to the ACC.
  2. Click on Create Multiple Mailboxes under the E-Mail Management
    header.

The Create Multiple Mailboxes interface requires you to provide three
pieces of information for each mailbox you want to create.

E-Mail Address: The e-mail address you specify will be used when
accessing the mailbox from pair Networks’ WebMail e-mail system, or
from a desktop or mobile e-mail reader. Click here for more information on e-mail address restrictions.

Password: The password you choose will be used for accessing the mailbox
from pair Networks’ WebMail e-mail system. It can also be used for
accessing the mailbox from a desktop or mobile e-mail reader. Click here for more information on mailbox passwords.

Junk Filter: Choose whether to enable junk e-mail filtering for the
mailbox in question. If you enable junk e-mail filtering, junk messages
will be marked as junk but kept in your mailbox. Click here for more information on junk e-mail filter settings.

When you are done entering information for all of the mailboxes you want
to create, click on the Create Mailboxes button.

Mailbox Settings in Detail

Mailbox Username and Password Restrictions

The following restrictions apply to mailbox usernames:

  • A mailbox username must contain at least one letter
  • A mailbox username must be 1 to 128 characters long, and may only consist of letters, numbers, dots, and underscores.
  • “default” is not a valid username

The following restrictions apply to mailbox passwords:

  • A mailbox password must be at least 8 characters long
  • Special characters, including spaces, are allowed for mailbox passwords
  • Passwords will be checked against a list of unsafe passwords (see below)

We will reject passwords that match any entry on a list of unsafe passwords. Passwords may be considered unsafe for a variety of reasons: they contain user-specific information; they contain references to pair Networks or its services; or they match passwords generally considered unsafe, such as password, 123456, etc. Our list of unsafe passwords will change over time in order to stay abreast of the latest security threats.

Maximum Mailbox Size

When creating or modifying a mailbox, you have the opportunity to set a maximum size for the mailbox. By default, no maximum size is set for mailboxes.

You can set a maximum mailbox size at the time of the mailbox’s creation. You also have the opportunity to add, modify, or remove a maximum size for a mailbox after it is created.

Please note that mailbox usage is counted towards your disk space usage. Mailbox usage is recorded daily. At the end of each calendar month, your daily disk usage data is collected and averaged. The highest usage day is dropped from the mailbox calculation.

Junk E-Mail Filtering

By default, no junk e-mail filtering is active for your mailbox.
However, you can choose one of two filtering behaviors when creating or editing an individual mailbox:

Mark junk e-mail and store it in the mailbox

This option flags junk messages, but keeps them in your inbox. This is a
good option if you are worried about missing legitimate messages, or if
you use your e-mail reader to separate junk e-mail from real e-mail.

Store junk in the Junk mail folder

This option moves junk messages to a separate folder, called Junk, in
your mailbox. This is a good option if you are worried about junk
messages cluttering up your inbox.

Editing Mailbox Settings

After a mailbox is created you can edit its settings, including the mailbox’s maximum size, its junk e-mail filtering, and its password.

To edit mailbox settings, visit the E-Mail Management section of the Account Control Center, as follows:

  1. Log in to the Account Control Center
  2. Click on E-Mail Management
  3. Under the Mailbox Usage header, you will see text showing how many mailboxes you currently have configured. Click on this text to be taken to a detailed listing of your mailboxes.
  4. Click on the mailbox you want to change settings for
  5. You will be taken to a screen allowing you to make changes to the mailbox
Note: changes to mailbox settings may take up to 10 minutes to take effect.

Changing Mailbox Passwords

If you need to change a mailbox’s password, you can do so by editing the mailbox’s settings. Follow the instructions here on editing your mailbox’s settings.

On the mailbox settings screen, enter the password you would like to change to. You do not need to know the mailbox’s existing password in order to be able to change the mailbox’s password.

Note: changing your password may take up to 10 minutes to take effect.

Mailbox Settings Used by E-Mail Readers

The mailbox settings interface displays information about your username and incoming and outgoing mail servers. You will use this information to set up an e-mail reader for use with your mailbox. The information is used as follows:

Username: You will use the username in both your incoming and outgoing mail settings. Make sure to use the complete email address shown in the Username field when setting up your incoming and outgoing mail settings.

POP3 or IMAP server name: This server is used in your e-mail reader’s incoming mail server settings.

SMTP server name: This server is used in your e-mail reader’s outgoing mail server settings.

In addition to the above three pieces of information, you’ll need to know your mailbox’s password. The mailbox’s password is used for both your incoming and outgoing mail servers.