Setting Up Email: Gmail App (Mobile)

This article explains how to add your Pair Networks custom email address to the Gmail app on your Android or iOS device. 

Prerequisites: 

• Your Pair custom email address and password. See A Guide to Mailboxes.
• Your incoming and outgoing mail server information See Finding Your Incoming and Outgoing Servers. 
• The Gmail app installed on your mobile device.

Setting Up Your Pair Email in the Gmail Mobile App

Note: This tutorial only applies to the Gmail mobile app. It will not work on the Gmail web client, which is removing POP3 support in January 2026. 

1. Open the Gmail app on your phone or tablet
2. Tap your profile picture in the top-right corner
   
   
3. Select Add another account
   
4. From the list of account types, select Other (IMAP)
   
5. Fill in the fields:

Username	Enter your full email address (for example, [email protected])
Password	Enter the password for your email.
IMAP server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. A common default for IMAP is 993 (SSL/TLS).  Example: 993
Security Type	Choose the encryption method for your incoming mail. Common options include SSL/TLS or STARTTLS.

6. Tap Next
7. Fill in the fields:

Username	Enter your full email address (for example, [email protected])
Password	Enter the password for your email.
SMTP server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. Common defaults are 465 (SSL/TLS) or 587 (STARTTLS).  Example: 465, 587
Security	Choose the encryption method for your outgoing mail. Common options include SSL/TLS or STARTTLS.

8. Tap Next
9. Enter a display name (this appears on outgoing mail)
   
10. Tap Next to finish

Your Pair email account should now be ready to use in the Gmail mobile app. 

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

USERTrust RSA CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011, the email server will follow this formula: 

mailX.pair.com
(where X is your server number)

For accounts created on or after June 1, 2011, the email server will follow this formula: 

username.mail.pairserver.com
(where "username" is your main account username)