Setting Up Email: Outlook for Windows 11

You can set up your Pair email in Outlook for Windows 11 using either:

• New Outlook
• Classic Outlook

Not sure what version of Outlook you’re using? See Classic Outlook vs New Outlook. 

Prerequisites: 

• Your Pair custom email address and password. See A Guide to Mailboxes.
• Your incoming and outgoing mail server information See Finding Your Incoming and Outgoing Servers. 
• Outlook on a Windows 11 device

Finding Information About Your Account Settings

If you need help finding your username and other configuration settings, see our article, Setting Up an Email Client.

Setting Up Your Email with New Outlook on Windows 11  

Note that these instructions are for New Outlook and may not work for clients using Classic Outlook. See the Setting Up Your Email with Classic Outlook section. 

Not sure what version of Outlook you’re using? See Classic Outlook vs New Outlook. 

1. Open New Outlook on your Windows 11 device
2. In the left sidebar, click Add Account
3. In the text field, enter your email address 
4. Click the Continue button
5. Click IMAP or POP.
   
   Not sure which one to use? See IMAP vs POP: Which Should You Use?
6. Fill out the form:
   
   
   Don’t see any fields? Ensure the Show More option is toggled on.
   

Password	Enter the password for your email.
Incoming server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port	Enter the port number for your account type. Common defaults are IMAP: 993 (SSL/TLS) or POP: 995 (SSL/TLS). Example: 993, 995
Secure connection type	Choose the encryption method for your incoming server.
SMTP username	Enter your full email address.  Example: [email protected]
SMTP password	Enter the password for your email (same as above).
SMTP Outgoing server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port (SMTP section)	Enter the port number for your account type. A common default is 587 (STARTTLS).  Example: 587
Secure connection type (SMTP section)	Choose the encryption method for your outgoing mail.

7. Click the Continue button
8. On the next page, click the Continue button
9. Click the Done button

Setting Up Your Email with Classic Outlook on Windows 11

Note that these instructions are for Classic Outlook and may not work for clients using New Outlook. See the Setting Up Your Email with New Outlook section. 

Not sure what version of Outlook you’re using? See Classic Outlook vs New Outlook. 

1. Open Classic Outlook on your Windows 11 device
2. In the top toolbar, click File
3. Click the Add Account button
4. Enter your email address
5. Click the Advanced Options button and then check the box next to Let me set up my account manually
6. Click the Connect button
7. Click IMAP or POP.
   
   
   Not sure which one to use? See IMAP vs POP: Which Should You Use?
8. Enter the password for your email account and click the Connect button
9. Click the Change Account Settings button
   
10. Fill out the form:

Incoming mail server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port (Incoming mail server section)	Enter the port number for your account type. Common defaults are IMAP: 993 (SSL/TLS) or POP: 995 (SSL/TLS). Example: 993, 995
Encryption method	Choose the encryption method for your incoming server.
Require logon using Secure Password Authentication (SPA)	Leave this option unchecked. Pair email servers do not use SPA.
Outgoing mail server	Enter your email’s mail server. This will usually be in one of these formats:  - username.mail.pairserver.com - mailX.pair.com To find the exact server for your account, see Finding Your Incoming and Outgoing Servers.
Port (Outgoing mail server section)	Enter the port number for your account type. A common default is 587 (STARTTLS).  Example: 587
Encryption method	Choose the encryption method for your outgoing mail.
Require logon using Secure Password Authentication (SPA)	Leave this option unchecked. Pair email servers do not use SPA.

11. Click the Next button
12. Enter the password for your email account and click the Connect button
13. If your account was successfully added, use the next page to toggle on/off Set up Outlook Mobile on my phone, too and click the Done button

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

USERTrust RSA CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011, the email server will follow this formula: 

mailX.pair.com
(where X is your server number)

For accounts created on or after June 1, 2011, the email server will follow this formula: 

username.mail.pairserver.com
(where "username" is your main account username)