Finding Information About Your Account Settings
If you need help finding your username and other configuration settings, see our article: Setting Up an Email Reader.
- Go to your iPhone settings
- Tap Passwords & Accounts
- Tap Add Account
- Tap Other
- Tap Add Mail Account
- Enter your account information:
Name This is the name that your email will be associated with. This name will appear on emails that you send. This is the email address you are adding to your phone. Password This is the password to your email address. Note that this is not the same password as your Account Control Center (ACC) account. Description This description is used only on your device to identify this account.
- Tap Next
- Select IMAP or POP at the top of the screen. For more information see our IMAP or POP: Which One Should You Use? article
- Fill out the information on the next screen:
Name This is the name that your email will be associated with. This name will appear on emails that you send. This should prepopulate from the form before. This is the email address you are adding to your phone. This should prepopulate from the form before. Description This description is used only on your device to identify this account. This should prepopulate from the form before. Host Name This is your mail server name.
For most accounts this will be something like: pairUsername.mail.pairserver.com.
For legacy accounts, this will look like: mailX.pair.com.
For more detailed instructions on how to find your host name, go to our How to Find Your Incoming and Outgoing Servers article.
Username This is your email address. Password This is the password to your email address. Note that this may not be the same as your ACC password.
- Click Next
- Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save
1. Go to your iPhone settings
2. Tap Accounts & Passwords
3. Tap Add Account
4. Tap Add Mail Account
5. Fill in the mailbox's information
6. Tap Next in the top right corner
7. Select IMAP or POP. For more information see our IMAP or POP: Which One Should You Use? article
8. Fill out the information for your mailbox. Information from the previous field will be prepopulated
Incoming Mail Server
- Host Name: Enter the hostname for your mailbox here. This will follow the format: username.mail.pairserver.com. Replace username with your Account Control Center (ACC) username.
- User Name: Enter your mailbox username here. This will be the same as your full mailbox address, such as: firstname.lastname@example.org.
- Password: Enter the password for your mailbox. Note that this is not the same as your ACC password.
9. Tap Next
10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save
Your new account will now be added to your iPhone Mail.
1. Open up the iPhone Mail application
2. Select Other in the list of email services
3. Select Add Mail Account
4. Add your name, email address, and password (the description will populate automatically) and click Next
5. Choose between IMAP or POP at the top of the screen. For more information see our IMAP or POP: Which One Should You Use? article
6. Enter the hostname for your incoming and outgoing email servers. This will resemble: username.mail.pairserver.com
7. Type your mailbox username. This username is not the same as your ACC username. This is your mailbox username and can be found in your mailbox settings. It will resemble: email@example.com
8. Enter your mailbox password in the Password box
10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and click Save
Using SSL to Secure Your Email
Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.
POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself.
The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.
Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs.
If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.
Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.
However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings match the following pattern:
For accounts created prior to June 1, 2011:
( X is your server number)
For accounts created on or after June 1, 2011:
("username" is your main account username)