1. Home
  2. Email
  3. Email Client Setup
  4. Setting up Email: iOS Mail (iPhone)

Setting up Email: iOS Mail (iPhone)

Finding Information About Your Account Settings

If you need help finding your username and other configuration settings, see our article: Setting Up an Email Reader.

Setting Up Your Email for iPhone Mail Application (iOS 14 - 16)

  1. Go to your iPhone settings
    settings image
  2. Tap Mailmail button image
  3. Tap Accountsaccounts image
  4. Tap Add Accountadd accounts image

  5. Tap Other
    other image

  6. Tap Add Mail Account
    add mail account image
  7. Enter your account information:
    Name This is the name that your email will be associated with. This name will appear on emails that you send.
    Email This is the email address you are adding to your phone.
    Password This is the password to your email address. Note that this is not the same password as your Account Control Center (ACC) account.
    Description This description is used only on your device to identify this account.

    account information image

  8. Tap Next
  9. Select IMAP or POP at the top of the screen. For more information see our IMAP or POP: Which One Should You Use? article imap-pop-image
  10. Fill out the information on the next screen:
    Name This is the name that your email will be associated with. This name will appear on emails that you send. This should prepopulate from the form before.
    Email This is the email address you are adding to your phone. This should prepopulate from the form before.
    Description This description is used only on your device to identify this account. This should prepopulate from the form before.
    Host Name This is your mail server name.

    For most accounts this will be something like: pairUsername.mail.pairserver.com.

    For legacy accounts, this will look like: mailX.pair.com.

    For more detailed instructions on how to find your host name, go to our How to Find Your Incoming and Outgoing Servers article.

    Username This is your email address.
    Password This is the password to your email address. Note that this may not be the same as your ACC password.

    image

  11. Click Next
  12. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save

Setting Up Your Email for iPhone Mail Application (iOS 12 - 13)
  1. Go to your iPhone settings
    settings image
  2. Tap Passwords & Accounts
    password and accounts image
  3. Tap Add Account
    add account image

  4. Tap Other
    other image

  5. Tap Add Mail Account
    add mail account image
  6. Enter your account information:
    Name This is the name that your email will be associated with. This name will appear on emails that you send.
    Email This is the email address you are adding to your phone.
    Password This is the password to your email address. Note that this is not the same password as your Account Control Center (ACC) account.
    Description This description is used only on your device to identify this account.

    account information image

  7. Tap Next
  8. Select IMAP or POP at the top of the screen. For more information see our IMAP or POP: Which One Should You Use? article imap-pop-image
  9. Fill out the information on the next screen:
    Name This is the name that your email will be associated with. This name will appear on emails that you send. This should prepopulate from the form before.
    Email This is the email address you are adding to your phone. This should prepopulate from the form before.
    Description This description is used only on your device to identify this account. This should prepopulate from the form before.
    Host Name This is your mail server name.

    For most accounts this will be something like: pairUsername.mail.pairserver.com.

    For legacy accounts, this will look like: mailX.pair.com.

    For more detailed instructions on how to find your host name, go to our How to Find Your Incoming and Outgoing Servers article.

    Username This is your email address.
    Password This is the password to your email address. Note that this may not be the same as your ACC password.

    image

  10. Click Next
  11. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save

Setting Up Your Email for iPhone Mail Application (iOS 11.2.5)

1. Go to your iPhone settings

settings image

2. Tap Accounts & Passwords

accounts and password image

3. Tap Add Account

Add Account image

4. Tap Add Mail Account

Add account type image

5. Fill in the mailbox's informationmailbox info 1

Name:
Enter your name (or the name that should be associated with this account) here

Email:
Enter the email address here

Password:
Enter the password for this mailbox here. Note that this is not the same as your ACC password

Description:
Enter a description of this mailbox here. This is for your personal use.Section Content

6. Tap Next in the top right corner

7. Select IMAP or POP. For more information see our IMAP or POP: Which One Should You Use? article

imap and pop image

8. Fill out the information for your mailbox. Information from the previous field will be prepopulated

prepopulated data image

Incoming Mail Server

incoming image

Host Name:
Enter the hostname for your mailbox here. This will follow the format: username.mail.pairserver.com. Replace username with your ACC username.

User Name:
Enter your mailbox username here. This will be the same as your full mailbox address, such as: [email protected].

Password:
Enter the password for your mailbox. Note that this is not the same as your ACC password.

Outgoing Mail Serveroutgoing image

  • Host Name: Enter the hostname for your mailbox here. This will follow the format: username.mail.pairserver.com. Replace username with your Account Control Center (ACC) username.
  • User Name: Enter your mailbox username here. This will be the same as your full mailbox address, such as: [email protected].
  • Password: Enter the password for your mailbox. Note that this is not the same as your ACC password.

9. Tap Next

10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save

iphonemail-img 6

Your new account will now be added to your iPhone Mail.

Setting Up Your Email for iPhone Mail Application (Outdated)

1. Open up the iPhone Mail application

iphonemail-img 1

2. Select Other in the list of email services

iphonemail-img 2

3. Select Add Mail Account

Add Mail Account image

4. Add your name, email address, and password (the description will populate automatically) and click Next

iphonemail-img 3

5. Choose between IMAP or POP at the top of the screen. For more information see our IMAP or POP: Which One Should You Use? article

iphonemail-img 4

6. Enter the hostname for your incoming and outgoing email servers. This will resemble: username.mail.pairserver.com
7. Type your mailbox username. This username is not the same as your ACC username. This is your mailbox username and can be found in your mailbox settings. It will resemble: [email protected]
8. Enter your mailbox password in the Password box

Incoming and Outgoing server
9. Click Next

10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and click Save

iphonemail-img 6

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself.

The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs.

If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

USERTrust RSA CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings match the following pattern:

For accounts created prior to June 1, 2011:

mailX.pair.com

( X is your server number)

For accounts created on or after June 1, 2011:

username.mail.pairserver.com

("username" is your main account username)

Updated on October 18, 2022

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support