Topics

  • Finding Information About Your Account Settings
  • Setting up your Email for Android Mail Application
  • Using SSL to secure your email

Finding Information About Your Account Settings

If you need help finding your username and other configuration settings, see this article: https://www.pair.com/support/knowledge_base/e-mail/setting_up_an_e-mail_reader.html
Setting up your Email for Android Mail Application

1. Open up the Android Mail application

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2.
Select Other in the list of email providers

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3. Add your email address and password and click Next

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4.
Choose between IMAP or POP and click Next

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5. Enter the Host Name for your incoming mail server
6. Choose your security type from the drop-down and enter the desired port number
7. Type your pair Networks username, then the @ symbol, followed by your full domain name in the Username field (e.g. USERNAME@example.com)
8. Enter your Pair Networks password
9. Click Next

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10.
Enter the Host Name for your outgoing mail server
11. Choose your security type from the drop-down and enter the desired port number
12. This step should automatically apply the login credentials you have previously provided.
13. Click Next

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14. Review the information on the confirmation page and click Done

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Using SSL to Secure Your Email

pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself.
The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new “root” certificate, which is recognized by most, but not all, email programs.

If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it within your email program. The specifics of how to install a certificate will vary from program to program — please consult the help files of your program for details.

Add Trust External CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.
However, some email readers will not let you proceed if the secure certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011: mailX.pair.com
(where X is your server number)
For accounts created on or after June 1, 2011: username.mail.pairserver.com
(where “username” is your main account username)