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Contacting the Billing Department

You can contact the Billing Department on the phone 24/7/365 or via email at billing@pair.com. United States and Canadian customers can call toll free 1-877-PAIR-NET (877-724-7638 --option 3) and global customers can call 1-412-381-7247 (option 3).

When contacting us, please consider these suggestions on how to get the most effective and prompt response.

Regardless of how you contact, you should have in your possession the following information:

  • Your personal and/or company name as it appears in our billing records
  • Your account username
  • A domain name listed in our billing records
  • Your Billing Account Number

If you are contacting the Billing Department from an email address that is not listed in your billing records, please include your most recent invoice, the amount of your most recent payment, or the last four digits of your credit card on file. We require this additional information to protect your privacy and keep your account secure.

You can also manage your billing account via our Account Control Center (ACC). Simply log into the ACC and visit the Billing section.

Updated on May 23, 2018

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