You can contact the Billing Department on the phone 24/7/365 or via email at billing@pair.com. United States and Canadian customers can call toll free 1-877-PAIR-NET (877-724-7638 –option 3) and global customers can call 1-412-381-7247 (option 3).

When contacting us, please consider these suggestions on how to get the most effective and prompt response.

Regardless of how you contact, you should have in your possession the following information:

  • Your personal and/or company name as it appears in our billing records
  • Your account username
  • A domain name listed in our billing records
  • Your Billing Account Number

If you are contacting the Billing Department from an email address that is not listed in your billing records, please include your most recent invoice, the amount of your most recent payment, or the last four digits of your credit card on file. We require this additional information to protect your privacy and keep your account secure.

Credit card information can be sent to the Billing Department through our Secure Submission Form, by fax to 412-381-9997, or given over the phone when you call us. Be sure to include your account information as well as the credit card expiration date when submitting new credit card details.

Checks and money orders can be sent to the following postal address:

pair Networks, Inc.
Accounts Receivable
2403 Sidney Street, Suite 210
Pittsburgh, PA 15203

Always write your Billing Account Number on checks or money orders. Otherwise, the processing of your payment may be delayed until we receive further information.

You can also manage your billing account via our Account Control Center (ACC). Simply log into the ACC and visit the Billing section.