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FAQ- General Information

What kind of hardware and software do you use?

We use only top-of-the-line Intel and AMD servers, custom-built and extensively tested. Our hardware is chosen specifically for its reliability and interoperability with FreeBSD and Ubuntu.

We are currently running the fully-updated and patched FreeBSD and Ubuntu operating systems. Our FreeBSD and Ubuntu builds have thousands of custom software packages installed, and the operating systems are hardened for security and tuned for performance. We use Apache for Web service and NcFTPd for FTP access.

We continuously upgrade our servers as more powerful equipment becomes available. Your website will always be hosted on state-of-the-art equipment with plenty of room for growth.

What kind of network connectivity do you have?

We own and operate our own data centers and dedicated multi-homed network. Currently, we connect to three separate backbones through multiple 10 Gbps circuits. We hand-tune our BGP routing decisions to ensure optimum paths to every destination network on the internet. We use best-of-breed carrier-class networking hardware from Cisco Systems, Juniper Networks, Foundry Networks, and Extreme Networks. More details on our network and data centers are available - just contact our sales team.

How long have you been in business?

Pair Networks was first organized in August 1995. We brought our first customers online on January 11, 1996. Our initial office was 700 square feet and powered by a full T-1 through Digex. We have undergone tremendous growth since that day.

What if there is a major power outage or natural disaster?

Pair Networks is well-equipped to handle such major events. Our facilities in Pittsburgh, PA and Denver, CO are built to survive outages. They are geographically and physically protected from most natural disasters and located above any historical flood lines. In the unlikely case where a catastrophic disaster occurs, we also have an internal plan for recovery from a complete disaster.

What happens if I am dissatisfied with your services?

We will always strive to meet your needs. Please be sure to contact us regarding any problems you encounter.

You can check our Policies and Service Contracts page for more information about our guarantees and service contracts.

Updated on November 30, 2020

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