1. Home
  2. Getting Started
  3. FAQ – Contacting Pair

FAQ – Contacting Pair

This article answers commonly asked questions about contacting Pair Networks.

I have some general questions that are not answered on your site. To whom should my questions be addressed?
If you are not a Pair Networks customer, feel free to send us an email to [email protected] or call 1-412-381-7247 with any questions that you may have about our services (8 AM - 8 PM ET). One of our friendly Account Advisors will be happy to help you.

If you are already a customer of Pair Networks, please contact our Support team 24/7/365 at [email protected] or contact our Support Team via our toll-free number at 1-412-381-7247.

Visit our Contact Page for more contact information.
How does technical support work at Pair Networks?
As a Pair Networks customer, you may contact us with questions or problems through email, phone, or fax. We employ a custom-designed ticketing system for tracking customer contact and ensuring prompt and correct resolution of all problems. The ticketing system can also be accessed through our Account Control Center.

You can contact our Support Team via telephone 24/7/365 at our toll-free number at 1-412-381-7247 or via email at [email protected]. Visit our Contact Page for more contact information.

We also provide extensive online Support Resources for our customers, including one of the longest-running publicly available libraries of support articles for web hosting.

Most support inquiries are handled within 24 hours; urgent inquiries within two hours.
I signed up for a new account two days ago, but have not received the new account information yet. How can I find out the status of my account?
Please contact our Account Activation Department and include the Signup Key or other identifying information. It is possible that your email was unreachable, or the account was not processed for another reason, such as payment was not received. Please note that all accounts must be prepaid by credit card.
I need to submit a new or updated credit card for my billing. How should I submit it to you?
Please do not email it to us. Sensitive information such as credit card numbers should be sent through your account's secure payment interface.
Do you prefer to receive email inquiries in any particular format?
We prefer plain text. Please do not attach Word documents or send HTML-formatted email, for example.
What number do I dial to log in?
Pair Networks does not provide dial-up access. You will continue to utilize your dial-up ISP to connect to the internet.
Updated on April 8, 2024

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support