What payment methods are accepted?
How do I send a wire transfer?
Where can I send a check/money order?
What should I write on checks or money orders?
How do I pay by credit card?
Can I keep a credit card on file to be charged automatically every month?
When is my credit card on file charged?
What should I do if my credit card was charged the wrong amount?
What should I do if my credit card is lost or stolen?
How can I update credit card information that is on file?
How can I pay by credit card one time only, rather than keeping my card on file to be charged automatically?
What happens if I am unable to pay my bill by the due date?

What payment methods are accepted?

We accept check, money order, wire transfer (see below), PayPal payments, Discover, Mastercard, Visa or American Express. In the case of checks and money orders, payment must be in US dollars, drawn on a US bank or branch.

We prefer not to accept Canadian dollars or foreign checks. If these items
are deposited successfully, we will pass along any bank fees that
apply for their processing (typically $20, plus the applicable exchange
rate). Certain items drawn directly on foreign banks will have fees as
high as $100 (this is not under our control), or will not be deposited completely.

How do I send a wire transfer?

For the transfer details, log in to the Account Control Center billing interface and change
your Payment Method to “Wire Transfer”.

When you send a wire transfer, please e-mail us the details of the transfer so that it will be more promptly credited to your account. On the transfer, include
your Billing Account Number, and make certain that any bank fees are
paid above and beyond the amount you are transferring to us.

Where can I send a check/money order?

Please write your Billing Account Number directly on the check or money order,
and mail to:

pair Networks, Inc.
2403 Sidney St, Suite 210
Pittsburgh, PA 15203

Please do not use any other address. Also, please do not send fees for any
domain name registrar other than pair Domains to us. We will not be able to
process or forward those payments.

What should I write on checks or money orders?

Please write your Billing Account Number on your check or money order.

If the payment is for a new signup, please write the Signup Key that you
received when signing up. The chances of a payment being correctly and
promptly handled are greatly improved when the Billing Account Number or Signup Key appears directly on the check itself.

How do I pay by credit card?

Credit card payments for existing accounts can be made online through the
secure Billing interface within the Account Control Center. This secure interface is protected by SSL. Simply go to Choose Payment Methodselect Automatic Credit Card as the payment method. Then, go to Update Credit Card and input your credit card information. This credit card will be used for future payments.

Can I keep a credit card on file to be charged automatically every month?

Yes, simply change your Payment Method to Automatic Credit Card through the Account Control Center billing interface and enter your credit card information. 

When is my credit card charged?

Credit cards are charged just before statements are sent out. The results
of the charge are included directly in the statement.

What should I do if my credit card was charged the wrong amount?

We are happy to post refunds and adjustments to cards that we have
processed. It works best for everyone involved if you contact us and allow
us to make the adjustment, before disputing the charges with your bank.
Disputing the charges typically takes two to six weeks and creates
confusion, whereas a posted refund is immediate. The cost to us is the
same in either case.

Please note also that upon receiving a chargeback notice, we reserve the
right to suspend services while we investigate the cause, as chargebacks
often arise from fraudulent credit card usage, which is a very serious
matter.

What should I do if my credit card is lost or stolen?

Report it to your bank, of course, but also let us know by removing or
changing the card information via the Account Control Center, or changing your Payment Method to Check or Money Order.

How can I update credit card information that is on file?

New credit card information can be submitted through the Account Control Center billing interface. Under the Billing section, select Update Credit Card and input your new credit card information into the interface. Your new credit card information will be added as a card on file.

How can I pay by credit card one time only, rather than keeping my card on file to be charged automatically?

One-time credit card payments can be made online through the Account Control Center billing interface. In the Billing section of the left sidebar, go to Make a Payment. You may use this interface for a one-time credit card payment by selecting Pay with the credit card specified below and inputting your credit card information. The credit card information will not be saved or used for future payments. 

What happens if I am unable to pay my bill by the due date?

Past due accounts may have their services suspended at any time, without
notice. The further past due you are, the more likely that this will
happen.

You are responsible for ensuring that we have a current and working e-mail
address for you, to which your bills and other notices are sent! Note that
for most customers, statements will automatically go to the main mailbox
of your account here. You should either have that mail forwarded to
another account or read it regularly. If you have trouble reading your
mailbox, please consult our Support Resources.

To update your invoice delivery method or e-mail addresses, use the Account Control Center billing interface.