Account Information

This article describes how to find commonly needed account information such as your username, hosting account type, and server name.

Account Username

Finding Your Username in Your Welcome Message

Your account username is listed in the Welcome Message you received from pair Networks upon setting up a new hosting account.

Account Password

Finding Your Password in Your Welcome Message

Your account password is listed in the Welcome Message you received from pair Networks upon setting up a new hosting account. If you have changed your account password, the password listed in your Welcome Message will no longer work.

Changing Your Password

If you know your current password, but would like to change your password, you can do so from the Account Control Center ("ACC"):

  1. Log in to the ACC.
  2. At the top of the screen, click on the drop-down menu with your username
  3. Select Change Account Password.

Resetting Your Password

If you have completely forgotten your password, you can request a password reset from pair Networks Support. Note that Support cannot look up your password, they can only reset it.

You can email support@pair.com to request a password reset.

Please do not email the Support team from an account that you will not be able to access following a password reset.

Account Type  

Using the Account Control Center to Find Your Account Type

You can find your account type in the Login Information panel of the ACC, or in the Hosting Package Details section of the ACC.

To find your account type in the Login Information panel of the ACC:

  1. Log in to the ACC.
  2. In the top right corner, click your username
  3. In the drop-down, select Your Hosting Package Details

Your account type will be listed next to Account Type under the Your Hosting Package Details section.

Hosting Package Details  

You can find your hosting package details using the ACC.

You can go directly to the Hosting Package Details section of the ACC.

Alternatively, follow the instructions below:

  1. Log in to the ACC.
  2. At the top of the screen, click your username
  3. In the drop-down, select Your Hosting Package Details

Server Name

Your server name, also referred to as your "Web Server Name", is used for things like FTP and SSH. To find your server name, visit the Hosting Package Details page:

  1. Visit the Hosting Package Details page
  2. Your server name is listed in the Web Server field.

Email Server Name

You will need to know your email server name in order to access mailboxes configured on your account. To find your email server name, visit the Hosting Package Details page:

  1. Visit the Hosting Package Details page
  2. Your email server name is listed in the E-Mail Server field.
Updated on October 26, 2018

Was this article helpful?

Related Articles