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This article describes how to find commonly needed account information such as your username, hosting account type, and server name.
Topics:
Account Username
Finding Your Username in Your Welcome Message
Your account username is listed in the Welcome Message you received from Pair Networks upon setting up a new hosting account.
Account Password
Finding Your Password in Your Welcome Message
Your account password is listed in the Welcome Message you received from Pair Networks upon setting up a new hosting account. If you have changed your account password, the password listed in your Welcome Message will no longer work.
Changing Your Password
If you know your current password, but would like to change your password, you can do so from the Account Control Center ("ACC"):
Choose the tutorial that reflects your ACC interface type:
- Legacy Interface
- New ACC Interface
Not sure what the difference is? See Which ACC Interface Am I Using?
If you are using the Legacy Interface:
- Log in to the ACC.
- At the top of the screen, click on the drop-down menu with your username
- Select Change Account Password.
If you are using the New ACC Interface:
- Log in to the Account Control Center (ACC) at my.pair.com
- At the top of the screen, click your username
- In the drop-down, click Account Settings
- Click the Change Password tab
- Fill in the fields:
| Current Password | Enter your current account password. |
| New Password | Enter your new account password. |
| Confirm New Password | Re-enter your new account password. |
- Click the Set Password button
Resetting Your Password
If you have completely forgotten your password, you can request a password reset from Pair Networks Support. Note that Support cannot look up your password, they can only reset it.
You can email [email protected] to request a password reset.
Please do not email the Support team from an account that you will not be able to access following a password reset.
Account Type
Using the Account Control Center to Find Your Account Type
You can find your account type in the Login Information panel of the ACC, or in the Hosting Package Details section of the ACC.
To find your account type in the Login Information panel of the ACC:
- Log in to the Account Control Center (ACC) at my.pair.com
- In the top right corner, click your username
- In the drop-down, select Your Hosting Package Details (or Account Settings if you are using the New ACC interface)
Your account type will be listed next to Account Type under the Your Hosting Package Details section.
Hosting Package Details
You can find your hosting package details using the ACC.
You can go directly to the Hosting Package Details section of the ACC.
Alternatively, follow the instructions below:
- Log in to the Account Control Center (ACC) at my.pair.com
- At the top of the screen, click your username
- In the drop-down, select Your Hosting Package Details (or Account Settings if you are using the New ACC interface)
Server Name
Your server name, also referred to as your "Web Server Name", is used for things like FTP and SSH.
Choose the tutorial that reflects your ACC interface type:
- Legacy Interface
- New ACC Interface
Not sure what the difference is? See Which ACC Interface Am I Using?
If you are using the Legacy Interface:
To find your server name, visit the Hosting Package Details page:
- Visit the Hosting Package Details page
- Your server name is listed in the Web Server field.
If you are using the New ACC Interface:
To find your server name, on the Dashboard page:
- Visit the Dashboard page
- Your server name is listed next to Web Server
Email Server Name
You will need to know your email server name in order to access mailboxes configured on your account.
Choose the tutorial that reflects your ACC interface type:
- Legacy Interface
- New ACC Interface
Not sure what the difference is? See Which ACC Interface Am I Using?
If you are using the Legacy Interface:
To find your email server name, visit the Hosting Package Details page:
- Visit the Hosting Package Details page
- Your email server name is listed in the E-Mail Server field.
If you are using the New ACC Interface:
To find your email server name, visit the Dashboard page:
- Visit the Dashboard page
- Your email server name is listed next to Email Server