Careers at Pair Networks
Pair your passion with a profession you’ll love
Since 1996, Pair Networks has delivered reliable, human-first web hosting to businesses and developers worldwide. We’re a tight-knit team that cares deeply about craft, uptime, and each other.
Why Pair?
Experience the Pair Advantage
The transparency and reliability we’re known for start with the team behind it.
Meaningful Work
Every role at Pair contributes to keeping businesses online and running. What you do here has a direct, real-world impact on our customers every day.
AI-First Thinking
We embrace modern AI tooling and actively invest in building smarter infrastructure for the next era.
Collaborative Team
We work as one team – sharing context openly, supporting each other, and solving problems together.
Flexible & Remote-Friendly
We trust you to manage your time. Work from our Pittsburgh office or anywhere that works for you.
Now Hiring
Current Job Openings
Customer Support Technician
We are looking for a Customer Support Technician to join our customer support department. You will be assisting in answering technical, billing, domain and web hosting questions. The ideal candidate is someone who enjoys problem solving, helping customers, learning new technology and working in a fast paced environment. We are a customer centric company that provides personalized support with each and every single customer interaction.
Prerequisites
- Associate or Bachelor's degree in English, Communication, or Computer Science
- Experience with web-based technologies including Apache, PHP, DNS, MySQL, and email
- Experience with Linux operating systems
- Experience in technical support, web hosting, domains, SaaS, and/or technology-focused customer service
- Experience with Zendesk
Job Requirements
- Providing customer technical support by email and phone
- Troubleshoot technical issues independently and with team members
- Follow established procedures, documentation, and knowledge-base resources
- Being able to communicate with customers in a professional but personalized manner with easy to understand instructions.
- Document customer interactions
- Continual training to stay current on Pair products, systems, policies and support procedures.
- Good communication skills to work with customers and staff.
Benefits
- Remote position
- Company paid premiums for health insurance (including vision and dental), short and long term disability and life insurance.
- 401(k) with up to 3% match
- Paid time off
- Personalized training is provided to quickly integrate you into our supportive and collaborative team.
What They’re Saying
Our Customers Love Us
We’ve been perfecting web hosting since 1996. Continuously improving our services, applications, and customer support means we have a lot of satisfied customers.
“I made one phone call to your support number and my questions were answered cordially, correctly, and quickly. This was so much better than the 2 previous hosting vendors I have worked with in the past.”
“Most professional and reliable company. They are super quick with getting back to you and when you need to speak to someone, you get a person very quickly who is super knowledgable.”
“I’ve been with Pair for over twenty years. I’ve always found their support excellent, with easy and quick access. That’s why I have all my websites with Pair and refer all my clients to do the same.”