{"id":8280,"date":"2022-02-07T11:31:19","date_gmt":"2022-02-07T16:31:19","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=8280"},"modified":"2026-03-25T14:21:07","modified_gmt":"2026-03-25T18:21:07","slug":"paid-malware-packages","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/paid-malware-packages\/","title":{"rendered":"Intrusion Defense Packages"},"content":{"rendered":"\n<p>Intrusion Defense packages are available on:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Shared<\/li>\n\n\n\n<li>VPS<\/li>\n\n\n\n<li>Dedicated<\/li>\n\n\n\n<li>WP Enthusiast and WP Professional<\/li>\n\n\n\n<li>Podcast Websites<\/li>\n<\/ul>\n\n\n\n<p>Unfortunately, our intrusion defense packages are not available on:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Legacy accounts<sup>**<\/sup><\/li>\n<\/ul>\n\n\n\n<p><sub>**Accounts created prior to June 2011<\/sub><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>One-Time Account Cleanup<\/strong><\/h2>\n\n\n\n<p>Is your account infected, but you don\u2019t need the long-term protection of intrusion defense? You can opt for our one-time account cleanup option. Our security professionals will find and destroy the infected files on your account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To request a one-time account cleanup:&nbsp;<\/h3>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface-2\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface-2\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the <a href=\"http:\/\/my.pair.com\/\">Account Control Center (ACC)<\/a><\/li>\n\n\n\n<li>In the left sidebar, click <strong>Security<\/strong><\/li>\n\n\n\n<li>In the drop-down, select <strong>Intrusion Defense<\/strong><\/li>\n\n\n\n<li>Under the <strong>One-Time Cleanup <\/strong>heading, toggle on the desired pricing option<\/li>\n\n\n\n<li>Click <strong>Submit Request<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Once submitted, one of our security experts will reach out to the account's billing contact. For more information about our security offerings, see <a href=\"https:\/\/www.pair.com\/security\/\">our Security page<\/a>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>In the top navigation bar, click <strong>Hosting<\/strong><\/li>\n\n\n\n<li>Click the <strong>Enable Intrusion Defense<\/strong> button. (If you have previously enabled Intrusion Defense, this button may appear as <strong>Manage Intrusion Defense)<\/strong><\/li>\n\n\n\n<li>Find the \u201cOne-Time Cleanup\u201d section and toggle on desired pricing option<\/li>\n\n\n\n<li>Click the <strong>Submit Cleanup Request <\/strong>button<\/li>\n<\/ol>\n\n\n\n<p>Once submitted, one of our security experts will reach out to the account's billing contact. For more information about our security offerings, see <a href=\"https:\/\/www.pair.com\/security\/\">our Security page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Automatic Scheduled Intrusion Defense<\/strong><\/h2>\n\n\n\n<p>Protect your websites with a Pair Networks Automatic Intrusion Defense. This security feature comes with:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Daily malware scan (we'll alert you if we find anything!)<\/li>\n\n\n\n<li>Unlimited malware cleanups by our very own support team<\/li>\n\n\n\n<li>After a cleanup, we store a clean backup of your site on a remote server for 60 days<\/li>\n\n\n\n<li>Google blocklist monitoring and removal<\/li>\n\n\n\n<li>Intrusion point detection<\/li>\n\n\n\n<li>3 hours or less response time from our security team<\/li>\n<\/ul>\n\n\n\n<p>Our Intrusion Defense package is a more comprehensive service than our basic malware scanning tool.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td><strong>Intrusion Defense Package<\/strong><\/td><td><strong>Basic Malware Scanning Tool<\/strong><\/td><\/tr><tr><td><strong>Free?<\/strong><\/td><td>No<\/td><td>Yes<\/td><\/tr><tr><td><strong>Scan Frequency<\/strong><\/td><td>Daily<\/td><td>Weekly<\/td><\/tr><tr><td><strong># of files per scan<\/strong><\/td><td>All files<\/td><td>10,000 files<\/td><\/tr><tr><td><strong>Cleanup by Pair Security Team?<\/strong><\/td><td>Yes<\/td><td>No<\/td><\/tr><tr><td><strong>Clean backup stored on our remote servers after cleanup?<\/strong><\/td><td>Yes<\/td><td>No<\/td><\/tr><tr><td><strong>Google <\/strong><strong>blocklist<\/strong><strong> monitoring + removal?<\/strong><\/td><td>Yes<\/td><td>No<\/td><\/tr><tr><td><strong>Intrusion Point Detection?<\/strong><\/td><td>Yes<\/td><td>No<\/td><\/tr><tr><td><strong>3 Hours or less response time?<\/strong><\/td><td>Yes<\/td><td>No<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>For pricing, see our <a href=\"https:\/\/www.pair.com\/security\/\">Security Page.<\/a>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do I request <\/strong><strong>Automatic Scheduled Intrusion Defense<\/strong><strong> on my hosting account?<\/strong><\/h3>\n\n\n\n<p>You can request an Intrusion Defense package on your hosting account directly in the <a href=\"http:\/\/my.pair.com\/\">Account Control Center (ACC)<\/a>.&nbsp;<\/p>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface-3\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface-3\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the <a href=\"http:\/\/my.pair.com\/\">Account Control Center (ACC)<\/a><\/li>\n\n\n\n<li>In the left sidebar, click <strong>Security<\/strong><\/li>\n\n\n\n<li>In the drop-down, select <strong>Enable Intrusion Defense<\/strong> (or <strong>Intrusion Defense<\/strong>, if you already have Basic Malware Scanning enabled)<\/li>\n\n\n\n<li>On the next page, toggle on the <strong>Intrusion Defense<\/strong> option<\/li>\n\n\n\n<li>Click the <strong>Enable Intrusion Defense <\/strong>option&nbsp;<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>In the top navigation bar, click <strong>Hosting<\/strong><\/li>\n\n\n\n<li>Click the <strong>Enable Intrusion Defense<\/strong> button<\/li>\n\n\n\n<li>In the \u201cEnable FREE Automatic Scheduled Intrusion Defense\u201d section, choose your Intrusion Defense option<\/li>\n\n\n\n<li>Click the <strong>Enable Intrusion Defense<\/strong> button<\/li>\n<\/ol>\n\n\n\n<p><em>If your security problem is urgent, we suggest you <a href=\"https:\/\/www.pair.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">reach out to our Support Team<\/a> for a faster response<\/em>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Can resellers also request Intrusion Defense packages?<\/strong><\/h2>\n\n\n\n<p>Yes! Intrusion Defense packages are available for resellers.<\/p>\n\n\n\n<p>However, to enable an Intrusion Defense package, the reseller must first access the resold account through the <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-log-in-to-reseller-accounts\/\">Reseller Control Center (RCC)<\/a>.&nbsp;<\/p>\n\n\n\n<p>Malware packages are hidden by default on resold account&nbsp; unless accessed via the RCC.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intrusion Defense packages are available on:&nbsp; Unfortunately, our intrusion defense packages are not available on:&nbsp; **Accounts created prior to June 2011 One-Time Account Cleanup Is your account infected, but you don\u2019t need the long-term protection of intrusion defense? You can opt for our one-time account cleanup option. Our security professionals&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[217],"ht-kb-tag":[178,215,176,177,179,180,199],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intrusion Defense Packages - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Protect your websites with Pair Networks&#039; intrusion defense package. 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