{"id":6666,"date":"2019-03-20T13:16:44","date_gmt":"2019-03-20T17:16:44","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=6666"},"modified":"2026-02-20T11:14:45","modified_gmt":"2026-02-20T16:14:45","slug":"setting-up-email-thunderbird-for-windows-10","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/","title":{"rendered":"Setting Up Email: Thunderbird for Windows 10"},"content":{"rendered":"\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\">Microsoft ended support for Windows 10 on October 14, 2025. For details, see\u00a0<a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/windows-10-support-has-ended-on-october-14-2025-2ca8b313-1946-43d3-b55c-2b95b107f281\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft's announcement<\/a>. \u00a0<\/p>\n\n\n\n<p><a href=\"https:\/\/www.thunderbird.net\/en-US\/\"><span style=\"font-weight: 400;\">Thunderbird <\/span><\/a><span style=\"font-weight: 400;\">is Mozilla's free email application that can be downloaded on Windows and Mac. If you need help with the download and installation process, you can find instructions on the <\/span><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/installing-thunderbird-windows\"><span style=\"font-weight: 400;\">Mozilla Thunderbird support page<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Need to find your email username and other configuration settings? See this <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/setting-up-an-e-mail-reader\/\"><span style=\"font-weight: 400;\">knowledge base article<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"setting-up-your-email-for-thunderbird-on-osx\">Setting up your Email for Thunderbird on Windows<\/h3>\n\n\n\n<p>Go to the tutorial that matches your Thunderbird version:<\/p>\n\n\n\n<ul>\n<li><a href=\"#thunderbird-version-147-0\">147.0<\/a><\/li>\n\n\n\n<li><a href=\"#thunderbird-version-91-0-102-0\">91.0 - 102.0<\/a><\/li>\n\n\n\n<li><a href=\"#thunderbird-version-78-0\">78.0<\/a><\/li>\n\n\n\n<li><a href=\"#thunderbird-version-60-0\">60.0<\/a><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Not sure what Thunderbird version you're using? <\/span><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/find-what-version-thunderbird-you-are-using\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">See this Thunderbird's tutorial for help.<\/span><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Thunderbird Version 147.0<\/h3>\n\n\n\n<p>The process differs depending on whether you\u2019re an established Thunderbird user or you\u2019re setting up Thunderbird for the first time on this device. See instructions for each scenario below:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#first-time-thunderbird-setup\">First Time Thunderbird Setup<\/a><\/li>\n\n\n\n<li><a href=\"#adding-an-additional-email-to-thunderbird-via-account-hub\" target=\"_blank\" rel=\"noreferrer noopener\">Adding an Additional Email to Thunderbird<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">First Time Thunderbird Setup<\/h4>\n\n\n\n<p>Setting up Thunderbird for the first time? Follow these steps to get started.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Note that these instructions are for Thunderbird version <strong>147.0.2<\/strong> and may not work for other versions. <\/p>\n\n\n\n<ol>\n<li>Open Thunderbird on Windows 10<\/li>\n\n\n\n<li>Click the menu button (\u2630) in the upper right corner<\/li>\n\n\n\n<li>Click <strong>New Account&nbsp;<\/strong><\/li>\n\n\n\n<li>Click <strong>Email<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"373\" class=\"wp-image-10419\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1.png\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-300x140.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-768x358.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-50x23.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-60x28.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-100x47.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/li>\n\n\n\n<li>Fill in the fields: <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Your full name<\/td><td>Enter the name you want to appear in the <em>From<\/em> field when you send messages.&nbsp;<br>Example: Jane Smith<\/td><\/tr><tr><td>Email Address<\/td><td>Enter your complete email address.&nbsp;<br>Example: jane@domain.com<\/td><\/tr><tr><td>Password<\/td><td>Enter the password for your email account.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ol start=\"6\">\n<li>Click <strong>Configure manually<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"411\" class=\"wp-image-10420\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2.png\" alt=\"configure manually button image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2-300x154.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2-768x395.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2-50x26.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2-60x31.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first2-100x51.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><strong> <\/strong><\/li>\n\n\n\n<li>Fill in the Incoming and Outgoing Server settings: <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td colspan=\"2\">Incoming Server<\/td><\/tr><tr><td>Protocol<\/td><td>Choose IMAP or POP.&nbsp;<br>See <a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">IMAP vs POP: Which Should You Use?&nbsp;<\/a><\/td><\/tr><tr><td>Hostname<\/td><td>Enter your incoming mail server. This is usually one of the following formats:&nbsp;<br><br>  - username.mail.pairserver.com<br>  - mailX.pair.com<br><br>To find your exact server name, see <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finding Your Incoming and Outgoing Servers.&nbsp;<\/a><\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. Common defaults are IMAP: 993 (SSL\/TLS) or POP: 995 (SSL\/TLS).<br>Example: 993, 995<\/td><\/tr><tr><td>Connection Security<\/td><td>Select the encryption type used to secure your connection. Common options include SSL\/TLS or STARTTLS.<\/td><\/tr><tr><td>Authentication Method<\/td><td>Select the method your mail client uses to authenticate.&nbsp;<\/td><\/tr><tr><td>Username<\/td><td>Enter your full email address.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td colspan=\"2\">Outgoing Server<\/td><\/tr><tr><td>Hostname<\/td><td>Enter your outgoing mail server. This is usually one of the following formats:&nbsp;<br><br>  - username.mail.pairserver.com<br>  - mailX.pair.com<br><br>To find your exact server name, see <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finding Your Incoming and Outgoing Servers.&nbsp;<\/a><\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. A common default is 587 (STARTTLS).&nbsp;<br><br>Example: 587<\/td><\/tr><tr><td>Connection Security<\/td><td>Select the encryption type used to secure your connection. Common options include SSL\/TLS or STARTTLS.<\/td><\/tr><tr><td>Authentication Method<\/td><td>Select the method your mail client uses to authenticate.&nbsp;<\/td><\/tr><tr><td>Username<\/td><td>Enter your full email address.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3.png\" alt=\"Pair email Thunderbird setup screenshot\" class=\"wp-image-10421\" width=\"700\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3-300x188.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3-768x482.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3-50x31.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3-60x38.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first3-100x63.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"8\">\n<li>Click <strong>Done.<\/strong><br><br>If the <strong>Done <\/strong>button is unavailable, click <strong>Re-test<\/strong> to verify your settings. Once the test completes successfully, <strong>Done<\/strong> becomes available.<\/li>\n\n\n\n<li>Click <strong>Finish<\/strong><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Adding an Additional Email to Thunderbird (via Account Hub)<\/h4>\n\n\n\n<p>After you add your first account, Thunderbird may automatically enable its experimental Account Hub workflow for adding additional accounts.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\">The Account Hub feature may cause errors with some custom email addresses. If you encounter this issue, see: <a href=\"#Turning-Off-the-Account-Hub-Feature\" target=\"_blank\" rel=\"noreferrer noopener\">Turning Off the Account Hub Feature<\/a>.<\/p>\n\n\n\n<ol>\n<li>Open Thunderbird on Windows 10<\/li>\n\n\n\n<li>Click the menu button (\u2630) in the upper right corner<\/li>\n\n\n\n<li>Click <strong>New Account<\/strong><\/li>\n\n\n\n<li>Click <strong>Email<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"373\" class=\"wp-image-10422\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1.png\" alt=\"Add Account Email button image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1-300x140.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1-768x358.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1-50x23.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1-60x28.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1-1-100x47.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><strong> <\/strong><\/li>\n\n\n\n<li>Enter the following information:<br><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Full Name<\/td><td>Enter the name you want to appear in the <em>From<\/em> field when you send messages.&nbsp;<br>Example: Jane Smith<\/td><\/tr><tr><td>Email Address<\/td><td>Enter your complete email address.&nbsp;<br>Example: jane@domain.com<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1.png\" alt=\"Account Hub step one image\" class=\"wp-image-10423\" width=\"700\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1-300x225.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1-768x576.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1-50x38.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1-60x45.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional1-100x75.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"6\">\n<li>Click <strong>Continue<\/strong><\/li>\n\n\n\n<li>Click <strong>Edit Configuration<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Fill in the Incoming Server Settings: <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Protocol<\/td><td>Choose IMAP or POP.&nbsp;<br>See <a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\">IMAP vs POP: Which Should You Use?&nbsp;<\/a><\/td><\/tr><tr><td>Hostname<\/td><td>Enter your incoming mail server. This is usually one of the following formats:&nbsp;<br><br>  - username.mail.pairserver.com<br>  - mailX.pair.com<br><br>To find your exact server name, see <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finding Your Incoming and Outgoing Servers.&nbsp;<\/a><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\">&nbsp;<\/a><\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. Common defaults are IMAP: 993 (SSL\/TLS) or POP: 995 (SSL\/TLS).<br>Example: 993, 995<\/td><\/tr><tr><td>Connection Security<\/td><td>Select the encryption type used to secure your connection. Common options include SSL\/TLS or STARTTLS.<\/td><\/tr><tr><td>Authentication Method<\/td><td>Select the method your mail client uses to authenticate.&nbsp;<\/td><\/tr><tr><td>Username<\/td><td>Enter your full email address.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"605\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2.png\" alt=\"Incoming server settings for the account hub image\" class=\"wp-image-10424\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2-300x227.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2-768x581.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2-50x38.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2-60x45.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional2-100x76.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"8\">\n<li>Click <strong>Continue<\/strong><\/li>\n\n\n\n<li>Fill in the Outgoing Server Settings:<br><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Protocol<\/td><td>The protocol used for sending mail. Thunderbird uses SMTP for all outgoing mail.&nbsp;<\/td><\/tr><tr><td>Hostname<\/td><td>Enter your outgoing mail server. This is usually one of the following formats:&nbsp;<br><br>  - username.mail.pairserver.com<br>  - mailX.pair.com<br><br>To find your exact server name, see <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finding Your Incoming and Outgoing Servers.&nbsp;<\/a><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\">&nbsp;<\/a><\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. A common default is 587 (STARTTLS).&nbsp;<br>Example: 587<\/td><\/tr><tr><td>Connection Security<\/td><td>Select the encryption type used to secure your connection. Common options include SSL\/TLS or STARTTLS.<\/td><\/tr><tr><td>Authentication<\/td><td>Select the method your mail client uses to authenticate.&nbsp;<\/td><\/tr><tr><td>Username<\/td><td>Enter your full email address.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3.png\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3.png\" alt=\"Pair email Thunderbird setup screenshot\" class=\"wp-image-10425\" width=\"700\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3-300x227.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3-768x582.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3-50x38.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3-60x45.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/additional3-100x76.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"10\">\n<li>Click <strong>Test<\/strong><\/li>\n\n\n\n<li>Click <strong>Continue<\/strong><\/li>\n\n\n\n<li>Enter the password for your email account<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong><\/li>\n\n\n\n<li>Choose any address books or calendars you would like to sync to your account<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong><\/li>\n\n\n\n<li>Click <strong>Finish<\/strong><\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Turning Off the Account Hub Feature<\/h4>\n\n\n\n<p>If you run into errors or an infinite loading bug when adding additional accounts through the Account Hub feature, you can temporarily disable Account Hub by following these steps:<\/p>\n\n\n\n<ol>\n<li>Open Thunderbird on Windows 10<\/li>\n\n\n\n<li>Click the menu button (\u2630) in the upper right corner<\/li>\n\n\n\n<li>Click <strong>Settings<\/strong><\/li>\n\n\n\n<li>In the Account Hub section, uncheck <strong>Create accounts in the new Account Hub&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<p>After disabling this option, follow the steps in the First Time Thunderbird Setup tutorial above to add additional email addresses to Thunderbird.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">The Account hub feature is experimental and may change in future Thunderbird versions. If Thunderbird removes this option or updates the Account Hub, this workaround may no longer be needed.<em>&nbsp;<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"thunderbird-version-91-0\">Thunderbird Version 91.0 - 102.0<\/h3>\n\n\n\n<ol>\n<li>Open the Thunderbird application<\/li>\n\n\n\n<li>In the left sidebar, click&nbsp;<strong>Local Folders<\/strong> <p>If you have not yet set up Thunderbird with any email account, there will be no sidebar. In this case, proceed to step 3.<span style=\"color: rgb(0, 0, 0); font-family: serif; font-size: medium;\"> <\/span><\/p><\/li>\n\n\n\n<li>Click&nbsp;<strong>Email<br><\/strong><img decoding=\"async\" loading=\"lazy\" width=\"1400\" height=\"512\" class=\"wp-image-9464\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1.png\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1.png 1400w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-300x110.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-1024x374.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-768x281.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-50x18.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-60x22.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/1-1-100x37.png 100w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/li>\n\n\n\n<li>A pop-up will appear. On this pop-up, enter the following information:\n<ul>\n<li><strong>Your Name<\/strong>: This name will display on the email address<\/li>\n\n\n\n<li><strong>Email<\/strong>&nbsp;<strong>Address<\/strong>: The email address you want to add to the email client<\/li>\n\n\n\n<li><strong>Password<\/strong>: The password for the email address.&nbsp;<em>Note that this is not the password for your hosting account.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\">\n<li>Underneath the fields, click&nbsp;<strong>Configure Manually<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"1400\" height=\"960\" class=\"wp-image-9465\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2.png\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2.png 1400w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-300x206.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-1024x702.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-768x527.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-50x34.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-60x41.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/2-100x69.png 100w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/li>\n\n\n\n<li>In the&nbsp;<strong>Protocol<\/strong>&nbsp;field, choose between&nbsp;<strong>IMAP<\/strong>&nbsp;or&nbsp;<strong>POP<\/strong>. <p>For more information about the difference between IMAP or POP, see&nbsp;<a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">our IMAP vs POP article<\/a>.<\/p><img decoding=\"async\" loading=\"lazy\" width=\"1400\" height=\"810\" class=\"wp-image-9466\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3.png\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3.png 1400w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-300x174.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-1024x592.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-768x444.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-50x29.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-60x35.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/3-100x58.png 100w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/> <\/li>\n\n\n\n<li>Next, fill out the rest of the fields in both the<strong>&nbsp;Incoming Server<\/strong>&nbsp;and&nbsp;<strong>Outgoing Server sections<\/strong>:\n<ul>\n<li><strong>Hostname<\/strong>: Enter your incoming\/outgoing servers. For more information about how to find your mail servers, see our article:&nbsp;<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Find Your Email\u2019s Incoming and Outgoing Servers<\/a><\/li>\n<\/ul>\n<ul>\n<li><strong>Port<\/strong>: Enter your port number. This field will vary based on whether you chose IMAP or POP. You can find common port numbers in our&nbsp;<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">IMAP vs POP article<\/a>.<\/li>\n\n\n\n<li><strong>Connection security<\/strong>: In most cases, you can leave this on&nbsp;<strong>Autodetect<\/strong>.<\/li>\n\n\n\n<li><strong>Authentication method:<\/strong>&nbsp;In most cases, you can leave this on&nbsp;<strong>Autodetect<\/strong>.<\/li>\n\n\n\n<li><strong>Username:<\/strong>&nbsp;Re-enter your email address.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Done<\/strong>\n<p>If the Done button is grayed out, click the Re-test button to verify that the information above is correct. If it is, this will make the Done button clickable. If it stays grayed out, double-check the information you just entered for errors.<\/p>\n<\/li>\n\n\n\n<li>Click&nbsp;<strong>Finish<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"1400\" height=\"1026\" class=\"wp-image-9467\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4.png\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4.png 1400w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-300x220.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-1024x750.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-768x563.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-50x37.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-60x44.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/4-100x73.png 100w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/li>\n<\/ol>\n\n\n\n<p>If all the information is correct, your email address will be added to the Thunderbird email client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Thunderbird Version 78.0<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you have <\/span><a href=\"https:\/\/www.thunderbird.net\/en-US\/\"><span style=\"font-weight: 400;\">downloaded<\/span><\/a><span style=\"font-weight: 400;\"> and installed Thunderbird on your Windows machine, you can follow these steps to set up your Pair email:&nbsp;<\/span><\/p>\n\n\n\n<ol>\n<li><span style=\"font-weight: 400;\">Open the Thunderbird application<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">In the left sidebar, click <\/span><b>Local Folders<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Under the <\/span><b>Set Up Another Account <\/b><span style=\"font-weight: 400;\">heading, click <\/span><b>Email<\/b><img decoding=\"async\" loading=\"lazy\" width=\"1157\" height=\"719\" class=\"wp-image-9468\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5.jpeg\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5.jpeg 1157w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-300x186.jpeg 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-1024x636.jpeg 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-768x477.jpeg 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-50x31.jpeg 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-60x37.jpeg 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/5-100x62.jpeg 100w\" sizes=\"(max-width: 1157px) 100vw, 1157px\" \/><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">A window will appear. Enter your email information here:<\/span><br> <table> <tbody> <tr> <td><b>Your Name<\/b><\/td> <td><span style=\"font-weight: 400;\">This name will appear as the sender of your email<\/span><\/td> <\/tr> <tr> <td><b>Email Address<\/b><\/td> <td><span style=\"font-weight: 400;\">The Pair email address you are planning to use with Thunderbird<\/span><\/td> <\/tr> <tr> <td><b>Password<\/b><\/td> <td><span style=\"font-weight: 400;\">Your email address password.&nbsp;<\/span> <p>&nbsp;<\/p> <p><i><span style=\"font-weight: 400;\">Note: This is your email password, <\/span><i>not<\/i><span style=\"font-weight: 400;\"> your ACC account password<\/span><\/i><\/p> <\/td> <\/tr> <\/tbody> <\/table> <img decoding=\"async\" loading=\"lazy\" width=\"530\" height=\"572\" class=\"wp-image-9469\" style=\"width: 900px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6.jpeg\" alt=\"\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6.jpeg 530w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6-278x300.jpeg 278w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6-46x50.jpeg 46w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6-56x60.jpeg 56w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/6-93x100.jpeg 93w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/> <\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Continue<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Select <\/span><b>IMAP<\/b><span style=\"font-weight: 400;\"> or <\/span><b>POP. <\/b><span style=\"font-weight: 400;\">For more information see our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\"><span style=\"font-weight: 400;\">IMAP or POP: Which One Should You Use? article<\/span><\/a><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3.jpg\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-7924 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3.jpg\" alt=\"map and pop image\" width=\"530\" height=\"588\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3.jpg 530w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3-270x300.jpg 270w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3-45x50.jpg 45w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3-54x60.jpg 54w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-3-90x100.jpg 90w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/a><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Configure Manually<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Next to <\/span><b>Server, <\/b><span style=\"font-weight: 400;\">enter the incoming and outgoing mail servers<a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4.jpg\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-7927 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4.jpg\" alt=\"next page image\" width=\"530\" height=\"675\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4.jpg 530w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4-236x300.jpg 236w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4-39x50.jpg 39w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4-47x60.jpg 47w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2021\/06\/step-4-79x100.jpg 79w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/a><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ol>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info    \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tFor instructions on how to find your mail servers, read our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\"><span style=\"font-weight: 400;\">How to Find Your Email's Incoming and Outgoing Servers<\/span><\/a><span style=\"font-weight: 400;\">.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Next to <\/span><b>Username<\/b><span style=\"font-weight: 400;\">, enter the email you are currently adding<\/span><br>\n<table>\n<tbody>\n<tr>\n<td><b>Incoming<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Incoming mail server<\/span>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Example: username.mail.pairserver.com, mailX.pair.com<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><b>Outgoing<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Outgoing mail server&nbsp;<\/span>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Example: username.mail.pairserver.com, mailX.pair.com<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td><b>Username<\/b><\/td>\n<td><span style=\"font-weight: 400;\">The email address you are currently setting up<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n\n\n\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Re-test<\/b><\/li>\n\n\n\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If no errors appear, click <\/span><b>Done<\/b><\/li>\n\n\n\n<p><span style=\"font-weight: 400;\">Your Pair email address should now be displayed in the Thunderbird sidebar. You can click the name of your address to view its inbox.&nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Thunderbird&nbsp; Version 60.0<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you have downloaded and installed Thunderbird on to your machine, you can follow these steps to set up your Pair email: <\/span><\/p>\n\n\n\n<ol>\n<li><span style=\"font-weight: 400;\">Open the Thunderbird application<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">On the main page, under the <\/span><b>Create a new account <\/b><span style=\"font-weight: 400;\">heading, click <\/span><b>Email<a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email.png\" data-rel=\"lightbox-image-6\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6693 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email.png\" alt=\"email image\" width=\"782\" height=\"528\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email.png 782w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email-300x203.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email-768x519.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email-50x34.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email-60x41.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/email-100x68.png 100w\" sizes=\"(max-width: 782px) 100vw, 782px\" \/><\/a><\/b><span style=\"font-weight: 400;\"><br><\/span><\/li>\n<\/ol>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info    \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t<span style=\"font-weight: 400;\">This page will come up automatically for new users and some existing users. If this page does not come up y default, you can click <\/span><b>Local Folders<\/b><span style=\"font-weight: 400;\"> in the left sidebar to navigate to the page.<\/span>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local.png\" data-rel=\"lightbox-image-7\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" width=\"1032\" height=\"524\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local.png\" alt=\"local folders image\" class=\"wp-image-6694\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local.png 1032w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-300x152.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-768x390.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-1024x520.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-50x25.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-60x30.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/local-100x51.png 100w\" sizes=\"(max-width: 1032px) 100vw, 1032px\" \/><\/a><\/figure><\/div>\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A window will appear. Enter your email information here:<a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info.png\" data-rel=\"lightbox-image-8\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6696 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info.png\" alt=\"step 1 image\" width=\"478\" height=\"348\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info.png 478w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info-300x218.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info-50x36.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info-60x44.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/info-100x73.png 100w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/a><\/span><br>\n<table>\n<tbody>\n<tr>\n<td><b>Your Name<\/b><\/td>\n<td><span style=\"font-weight: 400;\">This name will appear as the sender of your email<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Email Address<\/b><\/td>\n<td><span style=\"font-weight: 400;\">The Pair email address you are planning to use with Thunderbird<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Password<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Your email address password. <\/span><span style=\"font-weight: 400;\"><br><\/span><i><span style=\"font-weight: 400;\">Note: This is not your ACC account password<\/span><\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><b>Continue<\/b><\/li>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>IMAP<\/b><span style=\"font-weight: 400;\"> or <\/span><b>POP. <span style=\"font-weight: 400;\">For more information see our <a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP: Which One Should You Use? article<\/a><\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop.png\" data-rel=\"lightbox-image-9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6698 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop.png\" alt=\"imap or pop image\" width=\"485\" height=\"353\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop.png 485w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop-300x218.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop-50x36.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop-60x44.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/imap-or-pop-100x73.png 100w\" sizes=\"(max-width: 485px) 100vw, 485px\" \/><\/a><\/b><\/li>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><b>Manual Config<a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration.png\" data-rel=\"lightbox-image-10\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6700 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration.png\" alt=\"manual config image\" width=\"485\" height=\"353\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration.png 485w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration-300x218.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration-50x36.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration-60x44.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/manual-configuration-100x73.png 100w\" sizes=\"(max-width: 485px) 100vw, 485px\" \/><\/a><\/b><\/li>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter the incoming and outgoing mail servers and the username:<a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1.png\" data-rel=\"lightbox-image-11\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-6697 aligncenter\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1.png\" alt=\"incoming and outgoing image\" width=\"753\" height=\"349\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1.png 753w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1-300x139.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1-50x23.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1-60x28.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2019\/03\/address-at-domain-1-100x46.png 100w\" sizes=\"(max-width: 753px) 100vw, 753px\" \/><\/a><\/span><span style=\"font-weight: 400;\"><br><\/span><\/li>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info    \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t<span style=\"font-weight: 400;\">For instructions on how to find your mail servers, read our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">How to Find Your Email's Incoming and Outgoing Servers<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>&nbsp;    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><b>Incoming<\/b><\/td><td><span style=\"font-weight: 400;\">Incoming mail server<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Example: username.mail.pairserver.com, mailX.pair.com<br><\/span><\/td><\/tr><tr><td><b>Outgoing<\/b><\/td><td><span style=\"font-weight: 400;\">Outgoing mail server <\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">Example: username.mail.pairserver.com, mailX.pair.com<br><\/span><\/td><\/tr><tr><td><b>Username<\/b><\/td><td><span style=\"font-weight: 400;\">The email address you are currently setting up<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><b>Re-test<\/b><\/li>\n\n\n\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If no errors appear, click <\/span><b>Done<\/b><\/li>\n\n\n\n<p><span style=\"font-weight: 400;\">Your Pair email address should now be displayed in the Thunderbird sidebar. You can click the name of your address to view its inbox.<\/span><\/p>\n\n\n\n<p><span style=\"color: #17181a; font-size: 20px; font-weight: 600;\">Using SSL to Secure Your Email<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Pair Networks provides support for SSL\/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">POPS\/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new \"root\" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.<\/span><\/p>\n\n\n\n<p><a href=\"http:\/\/crt.usertrust.com\/USERTrustRSAAddTrustCA.crt\"><span style=\"font-weight: 400;\">USERTrust RSA CA Root.crt<\/span><\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">For accounts created prior to June 1, 2011:<\/h4>\n\n\n\n<p><b>mailX.pair.com<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">( X is your server number)<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">For accounts created on or after June 1, 2011:<\/h4>\n\n\n\n<p><b>username.mail.pairserver.com<\/b><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">( \"username\" is your main account username)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thunderbird is Mozilla&#8217;s free email application that can be downloaded on Windows and Mac. If you need help with the download and installation process, you can find instructions on the Mozilla Thunderbird support page.&nbsp; Need to find your email username and other configuration settings? See this knowledge base article.&nbsp; Setting&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[12],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Thunderbird is Mozilla&#039;s free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks\" \/>\n<meta property=\"og:description\" content=\"Thunderbird is Mozilla&#039;s free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base - Pair Networks\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pairnetworks\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-20T16:14:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@pairNetworks\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/\",\"url\":\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/\",\"name\":\"Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks\",\"isPartOf\":{\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#website\"},\"datePublished\":\"2019-03-20T17:16:44+00:00\",\"dateModified\":\"2026-02-20T16:14:45+00:00\",\"description\":\"Thunderbird is Mozilla's free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.pair.com\/support\/kb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Setting Up Email: Thunderbird for Windows 10\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#website\",\"url\":\"https:\/\/www.pair.com\/support\/kb\/\",\"name\":\"Knowledge Base - Pair Networks\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.pair.com\/support\/kb\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#organization\",\"name\":\"Pair Networks\",\"url\":\"https:\/\/www.pair.com\/support\/kb\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2022\/02\/Gb_TUkUE_400x400.jpeg\",\"contentUrl\":\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2022\/02\/Gb_TUkUE_400x400.jpeg\",\"width\":360,\"height\":360,\"caption\":\"Pair Networks\"},\"image\":{\"@id\":\"https:\/\/www.pair.com\/support\/kb\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pairnetworks\/\",\"https:\/\/twitter.com\/pairNetworks\",\"https:\/\/www.instagram.com\/pairnetworks\/\",\"https:\/\/www.linkedin.com\/company\/2269676\/\",\"https:\/\/www.pinterest.com\/pairnetworksinc\/pins\/\",\"https:\/\/www.youtube.com\/user\/pairnetworks\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks","description":"Thunderbird is Mozilla's free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/","og_locale":"en_US","og_type":"article","og_title":"Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks","og_description":"Thunderbird is Mozilla's free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.","og_url":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/","og_site_name":"Knowledge Base - Pair Networks","article_publisher":"https:\/\/www.facebook.com\/pairnetworks\/","article_modified_time":"2026-02-20T16:14:45+00:00","og_image":[{"url":"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/first1.png"}],"twitter_card":"summary_large_image","twitter_site":"@pairNetworks","twitter_misc":{"Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/","url":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/","name":"Setting Up Email: Thunderbird for Windows 10 - Knowledge Base - Pair Networks","isPartOf":{"@id":"https:\/\/www.pair.com\/support\/kb\/#website"},"datePublished":"2019-03-20T17:16:44+00:00","dateModified":"2026-02-20T16:14:45+00:00","description":"Thunderbird is Mozilla's free email application that can be downloaded on Windows and Mac. Learn how to set up Thunderbird with your pair email here.","breadcrumb":{"@id":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-thunderbird-for-windows-10\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pair.com\/support\/kb\/"},{"@type":"ListItem","position":2,"name":"Setting Up Email: Thunderbird for Windows 10"}]},{"@type":"WebSite","@id":"https:\/\/www.pair.com\/support\/kb\/#website","url":"https:\/\/www.pair.com\/support\/kb\/","name":"Knowledge Base - Pair Networks","description":"","publisher":{"@id":"https:\/\/www.pair.com\/support\/kb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pair.com\/support\/kb\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pair.com\/support\/kb\/#organization","name":"Pair Networks","url":"https:\/\/www.pair.com\/support\/kb\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pair.com\/support\/kb\/#\/schema\/logo\/image\/","url":"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2022\/02\/Gb_TUkUE_400x400.jpeg","contentUrl":"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2022\/02\/Gb_TUkUE_400x400.jpeg","width":360,"height":360,"caption":"Pair Networks"},"image":{"@id":"https:\/\/www.pair.com\/support\/kb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pairnetworks\/","https:\/\/twitter.com\/pairNetworks","https:\/\/www.instagram.com\/pairnetworks\/","https:\/\/www.linkedin.com\/company\/2269676\/","https:\/\/www.pinterest.com\/pairnetworksinc\/pins\/","https:\/\/www.youtube.com\/user\/pairnetworks"]}]}},"_links":{"self":[{"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb\/6666"}],"collection":[{"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/comments?post=6666"}],"version-history":[{"count":20,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb\/6666\/revisions"}],"predecessor-version":[{"id":10540,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb\/6666\/revisions\/10540"}],"wp:attachment":[{"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/media?parent=6666"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=6666"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.pair.com\/support\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=6666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}