{"id":53,"date":"2016-01-12T15:49:17","date_gmt":"2016-01-12T20:49:17","guid":{"rendered":"http:\/\/wp-p3d2tsa2xh.pairsite.com\/?p=53"},"modified":"2025-12-05T08:48:11","modified_gmt":"2025-12-05T13:48:11","slug":"frequently-asked-questions-contacting-pair","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/frequently-asked-questions-contacting-pair\/","title":{"rendered":"FAQ – Contacting Pair"},"content":{"rendered":"\n

This article answers commonly asked questions about contacting Pair Networks.<\/p>\n\n\n\n

I have some general questions that are not answered on your site. To whom should my questions be addressed?<\/span><\/div>
If you are not a Pair Networks customer, you can email sales@pair.com<\/a> anytime or call 1-412-381-7247 between 8 AM and 8 PM ET, Monday through Friday with any questions about our services. Our Account Advisors will be happy to assist you.\u00a0

If you are already a customer, please contact our Support Team anytime at support@pair.com<\/a> or call 1-412-381-7247 between 8 AM and 8 PM ET, Monday through Friday.\u00a0
For more ways to reach us, visit our Contact Page<\/a>.\u00a0<\/div><\/div><\/div>
How does technical support work at Pair Networks?<\/span><\/div>
As a Pair Networks customer, you may contact us with questions or problems through email, phone, or fax. We employ a custom-designed ticketing system for tracking customer contact and ensuring prompt and correct resolution of all problems. The ticketing system can also be accessed through our\u00a0Account Control Center.<\/a>

You can reach our Support Team anytime by emailing support@pair.com<\/a>. You can also call use toll-free at 1-412-381-7247 between 8 AM and 8 PM ET, Monday through Friday. For more ways to reach us, visit our Contact Page<\/a>.\u00a0

We also provide extensive online\u00a0Support Resources<\/a>\u00a0for our customers, including one of the longest-running publicly available libraries of support articles for web hosting.

Most support inquiries are handled within 24 hours; urgent inquiries within two hours.<\/div><\/div><\/div>
I signed up for a new account two days ago, but have not received the new account information yet. How can I find out the status of my account?<\/span><\/div>
Please contact our Account Activation Department<\/a> and include the Signup Key or other identifying information. It is possible that your email was unreachable, or the account was not processed for another reason, such as payment was not received. Please note that all accounts must be prepaid by credit card.<\/div><\/div><\/div>
I need to submit a new or updated credit card for my billing. How should I submit it to you?<\/span><\/div>
Please do not email it to us. Sensitive information such as credit card numbers should be sent through\u00a0your account's secure payment interface.<\/a><\/div><\/div><\/div>
Do you prefer to receive email inquiries in any particular format?<\/span><\/div>
We prefer plain text. Please do not attach Word documents or send HTML-formatted email, for example.<\/div><\/div><\/div>
What number do I dial to log in?<\/span><\/div>
Pair Networks does not provide dial-up access. You will continue to utilize your dial-up ISP to connect to the internet.<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

This article answers commonly asked questions about contacting Pair Networks.<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[2],"ht-kb-tag":[],"yoast_head":"\nFAQ - Contacting Pair - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Confused about which pair Networks team you should contact with your question? 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