{"id":5144,"date":"2018-07-17T07:50:13","date_gmt":"2018-07-17T11:50:13","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=5144"},"modified":"2025-06-25T11:06:19","modified_gmt":"2025-06-25T15:06:19","slug":"why-is-my-email-client-not-working","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/why-is-my-email-client-not-working\/","title":{"rendered":"Why is My Email Client Not Working?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"server-settings-are-configured-incorrectly\">Server settings are configured incorrectly<\/h2>\n\n\n\n<p>Server settings tell you details about your server. If the information you inputted into email client does not match the information displayed by the server settings, the email client will not work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE3EZMKA0T3GJ4CSCG8\">Is it happening to me?<\/h3>\n\n\n\n<p>Check your server settings and compare them to the information in your email client. If information differs between the two, this may be the problem. You can check your server settings by logging into the&nbsp;<a href=\"http:\/\/my.pair.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Account Control Center (ACC)<\/a>. The server settings are listed under the&nbsp;<strong>Account Summary section<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE3YEAPABEZAR59FN1B\">How to fix<\/h3>\n\n\n\n<p>To solve this problem, you need to change the email client's information to match the server settings. You can check and edit most email client's information by going to their \"settings.\"<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"wrong-encryption-settings\">Wrong Encryption Settings<\/h2>\n\n\n\n<p>Email encryption keeps your email data from being compromised during transmission. IMAPS and POPS are common email encryptions. Not all encryption options are compatible with all email clients, though. If this is the case, your email client will not be able to function.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE3VBS9K69WTHTXEZVC\">Is it happening to me?<\/h3>\n\n\n\n<p>Check your email client's encryption settings and double check your mailbox information. You need to have the correct outgoing and incoming mail servers, username, and password listed for the encryption to work with your email.<\/p>\n\n\n\n<p>See&nbsp;<a href=\"https:\/\/pairnet.zendesk.com\/hc\/en-us\/articles\/18163619910423\" target=\"_blank\" rel=\"noreferrer noopener\">this article<\/a>&nbsp;for help finding your email servers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE3ZD1V68RBZK3ZGHKB\">How to fix<\/h3>\n\n\n\n<p>Change any incorrect data and save the corrections.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"wrong-password\">Wrong password<\/h2>\n\n\n\n<p>An email password will be the password for that specific mailbox, and will not be the same as your main account password.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE3S6MFXXHSHTYFV128\">Is it happening to me?<\/h3>\n\n\n\n<p>If you have been trying to use a password other than a mailbox password (or have changed the mailbox password recently), this may be the reason the email client is not functioning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h_01HCD5RWE314GX4NZ2TDP6TE8Y\">How to fix<\/h3>\n\n\n\n<p>If you remember the specific mailbox password, you can input that into the email client. If you do not remember the mailbox password, follow the steps below:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h_01HCD5RWE3MJTZ6BKMZKN9YCDP\">Resetting Your Mailbox Password<\/h4>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h5>\n\n\n\n<ol>\n<li><a href=\"http:\/\/my.pair.com\/\">Log into the ACC at my.pair.com<\/a><\/li>\n\n\n\n<li>Click <strong>E-mail<\/strong> in the left sidebar<\/li>\n\n\n\n<li>Click <strong>E-mail Settings<\/strong> in the drop-down<\/li>\n\n\n\n<li>Click <strong>Mailboxes Currently Configured<\/strong><\/li>\n\n\n\n<li>&nbsp;Click on your desired mailbox username<\/li>\n\n\n\n<li>Under <strong>Use Next Two Fields Only If Changing Password<\/strong>, input a new password and then confirm<\/li>\n\n\n\n<li>Click <strong>Commit Changes<\/strong><\/li>\n<\/ol>\n\n\n\n<h5 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h5>\n\n\n\n<ol>\n<li><a href=\"http:\/\/my.pair.com\/\">Log into the ACC at my.pair.com<\/a><\/li>\n\n\n\n<li>In the top navigation bar, click <strong>Email<\/strong><\/li>\n\n\n\n<li>Next to <strong>Mailboxes currently configured<\/strong>, click the<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcVTQoO2VNv7J8rnTMhvaoMR5AFLyf9FpdtvA2GXDldZ8O8b7q7HDCWodwebBSo1URc-chKKEgyy_eWPhjuVAbSl3beydXscl7HjqwfY8hVu0Z80-GHwLMzGIrHAWy6Z2W6giDx?key=tPGBeiokznonG4a6814EF1Rn\" width=\"30\" height=\"29\"> cog icon<\/li>\n\n\n\n<li>Find your mailbox under \u201cMailbox Username\u201d and click its <strong>Edit<\/strong> button<\/li>\n\n\n\n<li>At the bottom of the next page, enter your new password into the <strong>New Password<\/strong> field<\/li>\n\n\n\n<li>Confirm your new password by re-entering it into the <strong>Confirm New Password<\/strong> field<\/li>\n\n\n\n<li>Click the <strong>Save Changes<\/strong> button<\/li>\n<\/ol>\n\n\n\n<p>Now input the new password into email client's information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Server settings are configured incorrectly Server settings tell you details about your server. If the information you inputted into email client does not match the information displayed by the server settings, the email client will not work. Is it happening to me? Check your server settings and compare them to&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[6],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why is My Email Client Not Working? - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"If you are experiencing email client trouble, check out this troubleshooting article to find common problems and their solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pair.com\/support\/kb\/why-is-my-email-client-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is My Email Client Not Working? 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