{"id":4810,"date":"2018-07-02T09:12:01","date_gmt":"2018-07-02T13:12:01","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=4810"},"modified":"2026-08-12T15:00:32","modified_gmt":"2026-08-12T19:00:32","slug":"blacklisting-email-subjects","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/blacklisting-email-subjects\/","title":{"rendered":"Junk Mail Filtering: Rejected Email Subjects"},"content":{"rendered":"\n<p><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a>&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">WP Enthusiast and WP Professional hosting accounts can use this tutorial if the <a href=\"https:\/\/pairnet.zendesk.com\/hc\/en-us\/articles\/18223917425431\">Email Add On<\/a> has been enabled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are Rejected Subjects?<\/strong><\/h2>\n\n\n\n<p>Rejecting addresses\/subjects is a way to reject emails based on a condition. For example, you may reject an email from a certain address or with a certain word in the subject line. Rejecting certain subjects is typically used as a way to keep spam from making it into your account.<\/p>\n\n\n\n<p>You can set up a rejected subject rule ahead of time. If you were, for example, to set up a rule to block all messages that have \u201ccat\u201d in the subject, any message that had the word \u201ccat\u201d would be marked as junk. Your mailbox will then deal with the junk based on the mailbox\u2019s settings.<\/p>\n\n\n\n<p>However, rejected addresses and subjects operate by using the <em>string<\/em> version of a word, not the word itself. So if a word in the subject line or address contains the rejected string, it will also be rejected. To follow the earlier example, if the subject was \u201cCatch you later,\u201d the email would be marked as spam because the string \u201ccat\u201d appears in \u201ccatch.\u201d<\/p>\n\n\n\n<p>So be sure to carefully choose your rejected addresses and subjects, so you don\u2019t accidentally mark valid emails as junk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using Wildcards in Rejected Subjects<\/h3>\n\n\n\n<p>You can use wildcards to create rules that match variations of a subject:&nbsp;<\/p>\n\n\n\n<ul>\n<li>An asterisk (<code> * <\/code>) matches zero or more characters.<\/li>\n\n\n\n<li>A question mark (<code> ? <\/code>) matches exactly one character.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Examples:&nbsp;<\/p>\n\n\n\n<p>Matches subjects that begin with \u201cSale,\u201d including \u201cSale,\u201d \u201cSales,\u201d and \u201cSale ends today\u201d<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Sale*<\/code><\/pre>\n\n\n\n<p>Matches \u201cOrder 5 confirmed,\u201d but not \u201cOrder 55 confirmed\u201d<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Order ? Confirmed&nbsp;<\/code><\/pre>\n\n\n\n<p>Use wildcards carefully to avoid marking valid messages as junk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How do I Reject Subjects in the ACC?<\/strong><\/h2>\n\n\n\n<p>You can set up rejection rules directly on your mailboxes in the <a href=\"http:\/\/my.pair.com\/\">Account Control Center (ACC)<\/a>.<\/p>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h3>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>Click <strong>E-Mail<\/strong> in the left sidebar, then click <strong>Manage Junk E-Mail Filter Settings<\/strong><\/li>\n\n\n\n<li>Scroll to \u201cAdditional Junk E-Mail Filtering Options\u201d section at the bottom of the page<\/li>\n\n\n\n<li>Click <strong>Add, Remove, or View Rejected Subjects<\/strong><\/li>\n<\/ol>\n\n\n\n<p>There are two different ways you can add rejected subjects.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Add a Single Rejected Subject<\/h4>\n\n\n\n<p>In the first section, under the \u201cAdd Rejected Subjects\u201d header, you can add a single subject string that should be rejected. Next to <strong>Rejected Subjects<\/strong>, enter the string into the field. You can add any additional comments in the field next to Comments.<\/p>\n\n\n\n<p>Once completed, click the <strong>Add Rejected Subjects<\/strong> button. The string will appear under the E-mail sent with these subjects will be marked as \u201cJunk\u201d header.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Add a List of Rejected Subjects<\/strong><\/h4>\n\n\n\n<p>You can add a list of Rejected Subjects in the section, under the \u201cUpload a list of Rejected Subjects\u201d header. Click the <strong>Choose File<\/strong> button and select a file with a list of rejected subject strings.<\/p>\n\n\n\n<p>The file should be in plain text, with each rejected subject string on its own line.<\/p>\n\n\n\n<p>When the file has been added, click the Upload button. If the file is formatted correctly, the new rejected subjects will be added to the list under the last header, E-mail sent with these subjects will be marked as \u201cJunk\u201d header.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How to Remove Rejected Subjects<\/h4>\n\n\n\n<p>If you no longer want a subject on the list to be rejected, you can remove it from the rejected subject list under E-mail sent with these subjects will be marked as \u201cJunk\u201d header.<\/p>\n\n\n\n<ol>\n<li>Check the box next to the subject(s) you would like to remove<\/li>\n<\/ol>\n\n\n\n<p>If you would like to delete all rejected subjects from the list, check the box next to <strong>Check All<\/strong>.&nbsp;<\/p>\n\n\n\n<ol start=\"2\">\n<li>Click the <strong>Remove Selected<\/strong> button<\/li>\n\n\n\n<li>Click the <strong>Confirm Deletion<\/strong> button<\/li>\n<\/ol>\n\n\n\n<p>Once subjects are deleted from the list, they will no longer be automatically marked as junk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If you are using the New ACC interface:<\/h3>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>In the \u201cAccount Email Settings\u201d section, find <strong>Junk Email Filter Settings<\/strong> and click its <strong>Edit <\/strong>button<\/li>\n\n\n\n<li>In the \u201cJunk Filter Settings\u201d section, click the <strong>More junk email filtering options\u2026<\/strong> button<\/li>\n\n\n\n<li>In the drop-down, click the <strong>Add, Remove, or View Rejected Subjects<\/strong> option<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Add a Single Rejected Subject<\/h4>\n\n\n\n<p>To add rejected subjects one at a time, use the fields in the \u201cAdd New\u201d section.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Rejected Subjects<\/strong><\/td><td>Add a single subject to the rejected subjects list.&nbsp;<br>Add subjects one at a time. Once you click the <strong>Add Rejected Subjects<\/strong> button, the subject will appear in the \u201cManage List of Rejected Subjects\u201d section.&nbsp;<\/td><\/tr><tr><td><strong>Comments (optional)<\/strong><\/td><td>Provide an optional comment to accompany the subject. Comments will be shown in italics next to your rejected subject in the \u201cManage list of Rejected Subjects\u201d section.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Add Multiple Rejected Subjects<\/h4>\n\n\n\n<p>To add rejected subjects in bulk, use the \u201cUpload Rejected Subjects\u201d section:<\/p>\n\n\n\n<p>To upload in bulk, you must create a text file with the subjects. There should only be one entry per line. Once you upload the list, the specified email subject(s) will appear in the \u201cManage list of Rejected Subjects\u201d section.&nbsp;<\/p>\n\n\n\n<p>Please note that the list must be saved as a text file before it is uploaded.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Remove Rejected Subjects<\/h4>\n\n\n\n<p>If you no longer want a subject on the list to be rejected, you can remove it from the rejected subject list under E-mail sent with these subjects will be marked as \u201cJunk\u201d header.<\/p>\n\n\n\n<ol>\n<li>Toggle the option next to the subject(s) you would like to remove<br><br>If you would like to delete all rejected subjects from the list, check the box next to <strong>Check All<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Click the <strong>Remove Selected<\/strong> button<\/li>\n\n\n\n<li>Click the <strong>Confirm Deletion<\/strong> button<\/li>\n<\/ol>\n\n\n\n<p>Once subjects are deleted from the list, they will no longer be automatically marked as junk.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; What are Rejected Subjects? Rejecting addresses\/subjects is a way to reject emails based on a condition. For example, you may reject an email from a certain address or with a certain word in the subject line. Rejecting certain subjects is typically used as a way to keep spam from&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[6],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Junk Mail Filtering: Rejected Email Subjects - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Learn how to protect your email with Blacklisting! 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