{"id":4764,"date":"2018-05-22T14:09:52","date_gmt":"2018-05-22T18:09:52","guid":{"rendered":"http:\/\/wp-p3d2tsa2xh.pairsite.com\/?post_type=ht_kb&#038;p=4764"},"modified":"2025-06-05T14:26:52","modified_gmt":"2025-06-05T18:26:52","slug":"how-to-revoke-a-support-passphrase","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/how-to-revoke-a-support-passphrase\/","title":{"rendered":"How to Revoke a Support Passphrase"},"content":{"rendered":"\n<p><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-enthusiast\/\"><p class=\"\"style=\"background-color:#1a3d6e!important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Enthusiast<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional-plus\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional Plus<\/p><\/a> <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you want to remove all permissions to contact support for your account, you can revoke the support passphrase. <\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">This does not affect the billing account contact. They will still be able to contact support without a passphrase.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Revoking a Passphrase<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Follow these steps to revoke your account\u2019s passphrase. <\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Please note that once a passphrase has been revoked, that specific passphrase cannot be reset to its original value. You can still <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-change-your-support-passphrase\/\">generate a new passphrase<\/a>, but the passphrase cannot be rolled back to previous passphrases.<\/p>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>Click<strong> Billing<\/strong> in the left sidebar, then click<strong> Billing Summary<\/strong> in the drop-down<\/li>\n\n\n\n<li>Next to <strong>Support Passphrase<\/strong>, click the <strong>Revoke<\/strong> button<\/li>\n\n\n\n<li>On the next page, click the <strong>Revoke Passphrase<\/strong> button<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>Click on your username in the top right corner<\/li>\n\n\n\n<li>In the drop-down, click <strong>Billing<\/strong><\/li>\n\n\n\n<li>Next to <strong>Support Passphrase<\/strong>, click the <img decoding=\"async\" loading=\"lazy\" width=\"28\" height=\"26\" class=\"wp-image-10072\" style=\"width: 28px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2018\/05\/revoke-passphrase-icon.png\" alt=\"\"> Revoke Passphrase icon<\/li>\n<\/ol>\n\n\n\n<p>Click the <strong>Revoke Passphrase<\/strong> button to confirm<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The passphrase feature will be turned off and no one will be able to access our support team or authorize changes besides the billing account contact. You can turn the passphrase feature back on at any point, but a new passphrase will be generated and will need to be given out. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to remove all permissions to contact support for your account, you can revoke the support passphrase. Revoking a Passphrase Follow these steps to revoke your account\u2019s passphrase. Choose the tutorial that reflects your ACC interface type:&nbsp; Not sure what the difference is? See Which ACC Interface Am&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[4],"ht-kb-tag":[178,176,177,179,180,199],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Revoke a Support Passphrase - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"If you want to remove all permissions to contact support for your account, you can revoke the support passphrase. This does not affect the billing account contact. 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