{"id":4762,"date":"2018-05-22T14:06:23","date_gmt":"2018-05-22T18:06:23","guid":{"rendered":"http:\/\/wp-p3d2tsa2xh.pairsite.com\/?post_type=ht_kb&#038;p=4762"},"modified":"2025-06-05T14:30:53","modified_gmt":"2025-06-05T18:30:53","slug":"how-to-change-your-support-passphrase","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/how-to-change-your-support-passphrase\/","title":{"rendered":"How to Change Your Support Passphrase"},"content":{"rendered":"\n<p><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-enthusiast\/\"><p class=\"\"style=\"background-color:#1a3d6e!important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Enthusiast<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional-plus\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional Plus<\/p><\/a> <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You may want to change your account\u2019s passphrase in order to remove a user who had access to the old passphrase, or for security reasons. Whatever the case, if you want to change your support passphrase, you can do so from the billing interface.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changing Your Support Passphrase<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Follow these steps if you want to change your support passphrase:<\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Please note that once a passphrase has been changed, that specific passphrase cannot be reset to its original value. You can still <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-revoke-a-support-passphrase\/\">revoke<\/a> or generate a new passphrase, but the passphrase cannot be rolled back to previous passphrases.<\/p>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>Click <strong>Billing<\/strong> in the left sidebar, then click <strong>Billing Summary <\/strong>in the drop-down<\/li>\n\n\n\n<li>Next to \u201cSupport Passphrase,\u201d click the <strong>New Passphrase<\/strong> button<\/li>\n\n\n\n<li>On the next page, click the <strong>Generate New Passphrase<\/strong> button<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h4>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>Click on your username in the top right corner<\/li>\n\n\n\n<li>In the drop-down, click <strong>Billing<\/strong><\/li>\n\n\n\n<li>Next to <strong>Support Passphrase<\/strong>, click the\u00a0 <img decoding=\"async\" loading=\"lazy\" width=\"30\" height=\"29\" class=\"wp-image-10078\" style=\"width: 30px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2018\/05\/create-new-passphrase-icon.png\" alt=\"\">Create New Passphrase icon<\/li>\n\n\n\n<li>On the next page, click the <strong>Generate New Passphrase<\/strong> button<\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">Once a new passphrase has been generated, the previous passphrase will become invalid and will not be accepted by our support team. Share the new passphrase with individuals that you trust with access to your account\u2019s support. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may want to change your account\u2019s passphrase in order to remove a user who had access to the old passphrase, or for security reasons. Whatever the case, if you want to change your support passphrase, you can do so from the billing interface. Changing Your Support Passphrase Follow these&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[4],"ht-kb-tag":[178,176,177,179,180,199],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Change Your Support Passphrase - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"You may want to change your account\u2019s passphrase in order to remove a user who had access to the old passphrase, or for security reasons. 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