{"id":4760,"date":"2018-05-22T14:03:38","date_gmt":"2018-05-22T18:03:38","guid":{"rendered":"http:\/\/wp-p3d2tsa2xh.pairsite.com\/?post_type=ht_kb&#038;p=4760"},"modified":"2025-06-05T14:50:38","modified_gmt":"2025-06-05T18:50:38","slug":"how-to-give-others-permissions-to-contact-support-for-your-account","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/how-to-give-others-permissions-to-contact-support-for-your-account\/","title":{"rendered":"How to Give Others Permissions to Contact Support for Your Account"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-enthusiast\/\"><p class=\"\"style=\"background-color:#1a3d6e!important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Enthusiast<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional-plus\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional Plus<\/p><\/a> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By default, only the billing account contact for the account can contact our support team and authorize changes. By doing this, we can keep your account secure. However, it is possible to give trusted individuals the ability to contact support and authorize changes to your account. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the billing interface, hosting accounts can generate a support passphrase. This passphrase can be given to someone who is not the billing account contact and will verify to the support team that they have been authorized to contact support and make changes. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This passphrase will need to be given to the support team along with any question or request. If the correct passphrase is not given, the support team will not assist the individual. <\/span><\/p>\n    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tA passphrase is not required for the billing account contact to request support.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<p><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-revoke-a-support-passphrase\/\"><span style=\"font-weight: 400;\">Passphrases can be revoked<\/span><\/a><span style=\"font-weight: 400;\">, which removes all outside access besides the billing account contact. <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-change-your-support-passphrase\/\"><span style=\"font-weight: 400;\">New passphrases can also be generated<\/span><\/a><span style=\"font-weight: 400;\">, replacing the old one. <\/span><\/p>\n    \t\t<div class=\"hts-messages hts-messages--danger   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tOld passphrases are not valid and will not be accepted by the support team. They will only accept the current passphrase on the account.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h3>How to Generate a Support Passphrase for the First Time<\/h3>\n<p><span style=\"font-weight: 400;\">If you haven\u2019t used the passphrase feature before, follow these steps:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choose the tutorial that reflects your ACC interface type:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#if-you-are-using-the-legacy-interface\"><span style=\"font-weight: 400;\">Legacy Interface<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#if-you-are-using-the-new-acc-interface\"><span style=\"font-weight: 400;\">New ACC Interface<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Not sure what the difference is? See<\/span><a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"><span style=\"font-weight: 400;\"> Which ACC Interface Am I Using?\u00a0<\/span><\/a><\/p>\n<h4><span style=\"font-weight: 400;\">If you are using the Legacy Interface:<\/span><\/h4>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to the Account Control Center (ACC) at <\/span><a href=\"https:\/\/my.pair.com\/\"><span style=\"font-weight: 400;\">my.pair.com<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Billing<\/b><span style=\"font-weight: 400;\"> in the left sidebar, then click <\/span><b>Billing Summary<\/b><span style=\"font-weight: 400;\"> in the drop-down<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Next to <\/span><b>Support Passphrase<\/b><span style=\"font-weight: 400;\">, click the <\/span><b>New Passphrase<\/b><span style=\"font-weight: 400;\"> button<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the next page, click <\/span><b>Generate New Passphrase<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The new passphrase will now be next to Support Passphrase.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">If you are using the New ACC Interface:<\/span><\/h4>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to the Account Control Center (ACC) at <\/span><a href=\"https:\/\/my.pair.com\/\"><span style=\"font-weight: 400;\">my.pair.com<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on your username in the top right corner<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the drop-down, click <\/span><b>Billing<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Next to <\/span><b>Support Passphrase<\/b><span style=\"font-weight: 400;\">, click the <\/span><b>Create Passphrase<\/b><span style=\"font-weight: 400;\"> button<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Generate New Passphrase <\/b><span style=\"font-weight: 400;\">button to confirm<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The new passphrase will now be next to Support Passphrase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give this passphrase to those who you trust to contact support and authorize changes to your account. You can remove their permission at any time by <\/span><a style=\"letter-spacing: 0px;\" href=\"https:\/\/www.pair.com\/support\/kb\/how-to-revoke-a-support-passphrase\/\"><span>revoking<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a style=\"letter-spacing: 0px;\" href=\"https:\/\/www.pair.com\/support\/kb\/how-to-change-your-support-passphrase\/\"><span>generating a new passphrase<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By default, only the billing account contact for the account can contact our support team and authorize changes. By doing this, we can keep your account secure. However, it is possible to give trusted individuals the ability to contact support and authorize changes to your account. In the billing interface,&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[4],"ht-kb-tag":[178,176,177,179,180,199],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Give Others Permissions to Contact Support for Your Account - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"By default, only the billing account contact for the account can contact our support team and authorize changes. By doing this, we can keep your account secure. 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