{"id":282,"date":"2016-01-20T14:27:54","date_gmt":"2016-01-20T14:27:54","guid":{"rendered":"http:\/\/wp-p3d2tsa2xh.pairsite.com\/?p=282"},"modified":"2026-02-23T13:19:30","modified_gmt":"2026-02-23T18:19:30","slug":"setting-up-email-outlook-2013","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-outlook-2013\/","title":{"rendered":"Setting Up Email: Outlook 2013"},"content":{"rendered":"    \t\t<div class=\"hts-messages hts-messages--danger   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tMicrosoft ended support for Outlook 2013 on April 11, 2023. For details, see <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/end-of-support-for-office-2013-90e4b0d1-098f-4656-b6e7-8b13b67ed62f\" target=\"_blank\" rel=\"noopener\">Microsoft's announcement<\/a>.     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<h3>Finding Information About Your Account Settings<\/h3>\n<p>If you need help finding your username and other configuration settings, see this article, <a href=\"https:\/\/www.pair.com\/support\/kb\/setting-up-an-e-mail-reader\/\">Setting Up an Email Reader<\/a>.<br \/>\n<a name=\"settingUp\"><\/a><\/p>\n<h3>Setting Up your Email for Outlook 2013 on Windows 10<\/h3>\n<ol>\n<li>Open the Outlook application on your computer.If you don't have any email addresses on your Outlook application yet, it will take you directly to set up.    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">If you have other email accounts already configured, you will need to follow these steps:<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<ul>\n<li>Click the\u00a0<strong>File<\/strong> tab in the Outlook interface<\/li>\n<li>In the\u00a0<strong>Info<\/strong> section, click\u00a0<strong>Account Settings<\/strong>, then select\u00a0<strong>Account Settings\u00a0<\/strong>in the drop-down<\/li>\n<li>In the\u00a0<strong>Email<\/strong> tab, click\u00a0<strong><strong>New<\/strong><\/strong>After completing these steps, <a href=\"#step3\">skip to step 3<\/a>.<\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t<\/li>\n<li>Click <strong>Next<\/strong> on the welcome screen, then select <strong>Yes<\/strong>\u00a0and click\u00a0<strong>Next<a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4710\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor.png\" alt=\"add email account image\" width=\"800\" height=\"405\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor-300x152.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor-768x389.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor-50x25.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor-60x30.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/add-email-account-image-compressor-100x51.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/strong><\/li>\n<li>Select the <strong>Manual Setup<\/strong> option, then click <strong>Next<a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4709\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor.png\" alt=\"manual setup image\" width=\"800\" height=\"554\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor-300x208.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor-768x532.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor-50x35.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor-60x42.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/manual-setup-image-compressor-100x69.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/strong><\/li>\n<li>\u00a0Choose <strong>POP or IMAP<\/strong> as the service, then click <strong>Next. <span style=\"font-weight: 400;\">For more information see our <a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\" target=\"_blank\" rel=\"noopener noreferrer\">IMAP or POP: Which One Should You Use? article<\/a><\/span><a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4708\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor.png\" alt=\"pop or imap image\" width=\"800\" height=\"554\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor-300x208.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor-768x532.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor-50x35.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor-60x42.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/outlook2013-img4-compressor-100x69.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/strong><\/li>\n<li>On the next page, fill in the required information:<br \/>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>User Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Your Name<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enter your name. This is the name that will be displayed with this account<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Email Address<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enter the email address you are adding<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Server Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Incoming mail server<\/span><\/td>\n<td><span style=\"font-weight: 400;\">This is the incoming email server for your custom mailbox<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Outgoing mail server<\/span><\/td>\n<td><span style=\"font-weight: 400;\">This is the outgoing email server for your custom mailbox<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Login Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">User Name<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enter your custom email address. This will be the same as the email address you listed in the <\/span><b>Email Address<\/b><span style=\"font-weight: 400;\"> field<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Password<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enter the password associated with your custom email address<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/information-compressor.png\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4707\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/information-compressor.png\" alt=\"information image\" width=\"800\" height=\"555\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor.png 800w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor-300x208.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor-768x533.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor-50x35.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor-60x42.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/information-compressor-100x69.png 100w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/li>\n<li>On the same screen, click More Settings<\/li>\n<li>On the <strong>Outgoing Server<\/strong> tab, check the\u00a0<strong>My outgoing server (SMTP) requires authentication\u00a0<\/strong>box<\/li>\n<li>Select\u00a0<strong>Use same settings as my incoming mail server<a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor.png\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4704\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor.png\" alt=\"email settings image\" width=\"497\" height=\"556\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor.png 497w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor-268x300.png 268w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor-45x50.png 45w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor-54x60.png 54w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/email-settings-image-compressor-89x100.png 89w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/a><\/strong><\/li>\n<li>Click on the\u00a0<strong>Advanced<\/strong> tab<\/li>\n<li>Enter your preferred port numbers for incoming and outgoing settings:<br \/>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Incoming Server Ports<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">993<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Secure port for IMAP<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">995<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Secure port for POP<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<td colspan=\"2\"><b>Outgoing Server Ports<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">587 or 465<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Port for SMTP<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>For both incoming and outgoing server, go to\u00a0<strong>Use the following type of encrypted connection <\/strong>and\u00a0select <strong>SSL<\/strong> from the drop-down<a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/ports-compressor.png\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4705\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/ports-compressor.png\" alt=\"ports image\" width=\"488\" height=\"556\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/ports-compressor.png 488w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/ports-compressor-263x300.png 263w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/ports-compressor-44x50.png 44w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/ports-compressor-53x60.png 53w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/ports-compressor-88x100.png 88w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/><\/a><\/li>\n<li>Click <strong>OK<\/strong><\/li>\n<li>Click <strong>Test Account Settings<\/strong> and make sure that the email has been properly configured<a href=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/test-compressor.png\" data-rel=\"lightbox-image-6\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4706\" src=\"http:\/\/wp-p3d2tsa2xh.pairsite.com\/wp-content\/uploads\/2016\/01\/test-compressor.png\" alt=\"test image\" width=\"588\" height=\"291\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/test-compressor.png 588w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/test-compressor-300x148.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/test-compressor-50x25.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/test-compressor-60x30.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2016\/01\/test-compressor-100x49.png 100w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/><\/a><\/li>\n<li>When finished, click <strong>Next<\/strong> to finish<\/li>\n<\/ol>\n<p><a name=\"usingSSL\"><\/a><\/p>\n<h3>Using SSL to Secure Your Email<\/h3>\n<p>Pair Networks provides support for SSL\/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.<\/p>\n<p>POPS\/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself.\u00a0The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.<\/p>\n<p>Please note that we replaced the secure certificate used to provide POPS,\u00a0IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new \"root\" certificate, which is recognized by most, but not all, email programs.\u00a0If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.<\/p>\n<blockquote><p><a href=\"http:\/\/crt.usertrust.com\/USERTrustRSAAddTrustCA.crt\"><span style=\"font-weight: 400;\">USERTrust RSA CA Root.crt<\/span><\/a><\/p><\/blockquote>\n<p>Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.<\/p>\n<p>However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:<\/p>\n<h4><strong>For accounts created prior to June 1, 2011: <\/strong><\/h4>\n<p>mailX.pair.com<br \/>\n(where X is your server number)<\/p>\n<h4><strong>For accounts created on or after June 1, 2011: <\/strong><\/h4>\n<p>username.mail.pairserver.com<br \/>\n(where \"username\" is your main account username)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Finding Information About Your Account Settings If you need help finding your username and other configuration settings, see this article, Setting Up an Email Reader. Setting Up your Email for Outlook 2013 on Windows 10 Open the Outlook application on your computer.If you don&#8217;t have any email addresses on your&#8230;<\/p>\n","protected":false},"author":12,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":[],"ht-kb-category":[12],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Up Email: Outlook 2013 - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Learn how to use your hosting account&#039;s custom mailbox with Outlook 2013. By following these instructions, you will be able to use Outlook to manage your mailbox.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pair.com\/support\/kb\/setting-up-email-outlook-2013\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting Up Email: Outlook 2013 - Knowledge Base - Pair Networks\" \/>\n<meta property=\"og:description\" content=\"Learn how to use your hosting account&#039;s custom mailbox with Outlook 2013. 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