{"id":2219,"date":"2017-08-10T12:45:33","date_gmt":"2017-08-10T16:45:33","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?p=2219"},"modified":"2026-08-12T15:11:10","modified_gmt":"2026-08-12T19:11:10","slug":"video-how-to-whitelist-email-addresses","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/video-how-to-whitelist-email-addresses\/","title":{"rendered":"Junk Mail Filtering: Accepted Email Addresses"},"content":{"rendered":"\n<p><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional-plus\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional Plus<\/p><\/a> <\/span><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">WP Enthusiast and WP Professional hosting accounts can use this tutorial if the <a href=\"https:\/\/www.pair.com\/support\/kb\/adding-and-disabling-e-mail-service-for-wp-hosting\/\">Email Add On<\/a> has been enabled.<\/p>\n\n\n\n<p>An accepted address list, also known as an allowlist, is a list of items that are automatically allowed into your inbox. You can create a list of accepted subjects and email addresses in your mailbox settings. See <a href=\"https:\/\/www.pair.com\/support\/kb\/video-how-to-whitelist-email-subjects\/\">Junk Mail Filtering: Accepted Email Subjects<\/a>.\u00a0<\/p>\n\n\n\n<p>Choose the tutorial that reflects your ACC interface type:&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\">Legacy Interface<\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\">New ACC Interface<\/a><\/li>\n<\/ul>\n\n\n\n<p>Not sure what the difference is? See<a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"> Which ACC Interface Am I Using?&nbsp;<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If you are using the Legacy Interface:<\/h3>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>In the left sidebar, click on the <strong>Email<\/strong> tab<\/li>\n\n\n\n<li>In the drop-down, click the <strong>Manage Junk Email Filter Settings <\/strong>tab<\/li>\n\n\n\n<li>Under \u201cAdditional Junk Email Filtering Options,\u201d click <strong>Add, Remove, or View Accepted Addresses<\/strong><\/li>\n<\/ol>\n\n\n\n<p>From this page, you can manage your accepted email addresses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If you are using the New ACC Interface:<\/h3>\n\n\n\n<ol>\n<li>Log in to the Account Control Center (ACC) at <a href=\"https:\/\/my.pair.com\/\">my.pair.com<\/a><\/li>\n\n\n\n<li>On the hosting Dashboard page, find the \u201cAccount Email Settings\u201d section<\/li>\n\n\n\n<li>Next to <strong>Junk Email Filter Settings<\/strong>, click the <strong>Edit <\/strong>button<\/li>\n\n\n\n<li>In the \u201cJunk Filter Settings\u201d section, click the <strong>More Junk Filtering Options<\/strong> button<\/li>\n\n\n\n<li>In the drop-down, click the <strong>Add, Remove, or View Accepted Addresses<\/strong> option<\/li>\n<\/ol>\n\n\n\n<p>From this page, you can manage your accepted email addresses.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Add a Single Accepted Address<\/h3>\n\n\n\n<p>To add accepted addresses one at a time, use the fields in the \u201cAdd New\u201d section.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Accepted Addresses<\/strong><\/td><td>Add a single address to the accepted addresses list.&nbsp;<br>Add addresses one at a time. Once you click the <strong>Add Accepted Addresses<\/strong> button, the address will appear in the \u201cManage List of Accepted Addresses\u201d section.&nbsp;<\/td><\/tr><tr><td><strong>Comments (optional)<\/strong><\/td><td>Provide an optional comment to accompany the address. Comments will be shown in italics next to your accepted address in the \u201cManage list of Accepted Addresses\u201d section.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Add Multiple Accepted Addresses<\/h3>\n\n\n\n<p>To add accepted Addresses in bulk, use the \u201cUpload Accepted Addresses\u201d section:<\/p>\n\n\n\n<p>To upload in bulk, you must create a text file with the addresses. There should only be one entry per line. Once you upload the list, the specified email addresses will appear in the \u201cManage list of Accepted Addresses\u201d section.&nbsp;<\/p>\n\n\n\n<p>Please note that the list must be saved as a text file before it is uploaded.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Using Wildcards in Accepted Addresses<\/h3>\n\n\n\n<p>You can use wildcards to create rules that match variations of an address:&nbsp;<\/p>\n\n\n\n<ul>\n<li>An asterisk (<code> * <\/code>) matches zero or more characters.<\/li>\n\n\n\n<li>A question mark (<code> ? <\/code>) matches exactly one character.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Examples:&nbsp;<\/p>\n\n\n\n<p>Matches <code>support@<\/code> at any domain:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>support@*<\/code><\/pre>\n\n\n\n<p>Matches all addresses at <code>domain.com<\/code>. An asterisk is not required:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>@domain.com<\/code><\/pre>\n\n\n\n<p>Matches all addresses at subdomains of <code>domain.com<\/code>:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>@*.domain.com<\/code><\/pre>\n\n\n\n<p>Matches addresses such as <code>user@example.com<\/code> or <code>use1@example.com<\/code>, but not <code>users@example.com<\/code> or <code>use12@example.com<\/code>:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>use?@example.com<\/code><\/pre>\n\n\n\n<p>Be sure to replace the example addresses and domains with the ones you want to accept.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An accepted address list, also known as an allowlist, is a list of items that are automatically allowed into your inbox. You can create a list of accepted subjects and email addresses in your mailbox settings. See Junk Mail Filtering: Accepted Email Subjects.\u00a0 Choose the tutorial that reflects your ACC&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"video","meta":[],"ht-kb-category":[6],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Junk Mail Filtering: Accepted Email Addresses - Knowledge Base - Pair Networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pair.com\/support\/kb\/video-how-to-whitelist-email-addresses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junk Mail Filtering: Accepted Email Addresses - Knowledge Base - Pair Networks\" \/>\n<meta property=\"og:description\" content=\"An accepted address list, also known as an allowlist, is a list of items that are automatically allowed into your inbox. 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