{"id":1599,"date":"2017-07-25T12:44:29","date_gmt":"2017-07-25T16:44:29","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?p=1599"},"modified":"2019-10-01T08:46:50","modified_gmt":"2019-10-01T12:46:50","slug":"troubleshooting-images-are-not-loading","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/troubleshooting-images-are-not-loading\/","title":{"rendered":"Troubleshooting: Images are not Loading"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Here are some common reasons why images won't load. <\/span><\/p>\n<h3>Permissions are incorrectly configured<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span style=\"font-weight: 400;\">Permissions determine who is allowed to interact with your files. There are three <a href=\"https:\/\/www.pair.com\/support\/kb\/file-permissions\/#classes\">access types<\/a><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User (or owner)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Group<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">World (or other)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can give permission to each access group. There are three different <a href=\"https:\/\/www.pair.com\/support\/kb\/file-permissions\/#permissions\">permissions types<\/a><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Write<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Execute<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For more information about permissions and how to use them, go to our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/file-permissions\/\"><b>File Permissions<\/b><\/a><span style=\"font-weight: 400;\"> article.\u00a0<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p><span style=\"font-weight: 400;\">Check your permissions for your intended image. To be able to see the image, <\/span><b>read<\/b><span style=\"font-weight: 400;\"> must be allowed for the intended access type.<\/span><\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p>    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p><span style=\"font-weight: 400;\">Go to the image file\u2019s permissions on your server. Enable <\/span><b>read<\/b><span style=\"font-weight: 400;\"> for the intended access group.<\/span><\/p>\n<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\n<p><p><span style=\"font-weight: 400;\">When configuring permissions, you should consider the audience and exercise caution. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a business website would not want to give permission for <\/span><b>world <\/b><span style=\"font-weight: 400;\">to <\/span><b>write<\/b><span style=\"font-weight: 400;\">. This would allow anyone to come in and edit the company files.<\/span><\/p>\n<\/p><\/div>\n<p><!-- \/.ht-shortcodes-messages --><\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t<a name=\"2\"><\/a><\/p>\n<h3>Your image has been corrupted<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span style=\"font-weight: 400;\">Corruption can happen if you upload the image in the wrong way (using ASCII instead of binary). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes this happens if you rename the file and type in a new extension instead of choosing one. When doing this, the file does not always convert, which will result in a corrupted file.<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Try opening the file. If it looks normal, then it probably isn\u2019t corrupted. However, if the file\u00a0looks like it has changed for the worse, it\u2019s probably corrupted.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span style=\"font-weight: 400;\">If you have a different copy of the file stored elsewhere, you\u2019re in luck. You can just get that copy and re-upload it to your server. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if your only copy has been corrupted, you will have to start over from scratch.<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p><a name=\"3\"><\/a><\/p>\n<h3>Your image links are broken<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Broken links can result in errors or images that won\u2019t display. They occur when a connection cannot be established to the original image file.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><span style=\"font-weight: 400;\">Many things can cause broken links:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Typos in the link<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using both <a href=\"https:\/\/www.pair.com\/support\/kb\/troubleshooting-broken-links\/#rel&amp;abs\">relative and absolute links<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Using relative links incorrectly<\/span><\/li>\n<\/ul>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p><span style=\"font-weight: 400;\">If you think this might be the reason for your images not loading, take a look at our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/troubleshooting-broken-links\/\"><b>Troubleshooting: Broken Links<\/b><\/a><span style=\"font-weight: 400;\"> article.<\/span><\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h3>\u00a0Your image is too large<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>While you can scale an image down in code, it doesn\u2019t actually make the image smaller. Those who visit the site still have to load the image in its original file size. It will just look smaller once it loads. The larger the image, the longer it takes to load.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Check your images and make sure they are all reasonably sized.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>To fix, simply resize your image to a smaller size in your preferred photo editor and re-upload it to your server.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p><a name=\"5\"><\/a><\/p>\n<h3>You are loading images from a domain\/subdomain that is not functioning<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>If you are loading images from a separate domain or subdomain, make sure the domain is still up and running. If the domain is down, then your images will be inaccessible.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>If you know your images are linked to a domain\/subdomain, you should check the domain\/subdomain to make sure it is still functioning.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>If you check and the domain is down, contact the owner or, if you own it, contact the hosting service. Once the domain is back up, the images should be accessible. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h3>Your CDN is not configured correctly<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p><span style=\"font-weight: 400;\">CDN stands for Content Delivery Network. It <\/span><span style=\"font-weight: 400;\">is a network of servers that deliver web content to users. Users will connect to the CDN server that will give them the fastest load time, which is usually the one closest to them geographically.<\/span><\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>If you use CDN for your images, this is a possibility. If you have multiple images from a CDN, check those, too. If none of them load, the CDN may not be configured correctly.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Double check your CDN\u2019s configuration instructions. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h3>You are linking to unavailable external content<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>External content can be convenient. It\u2019s already on the internet - all you have to do is link to it. Well, sometimes content is taken down or moved. If that happens, you may suddenly find that your links no longer work.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Check the original source. If the image is no longer there, it may have been taken down or moved.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>If you do enough searching, you may find it again. However, if the image is permanently taken down and there are no duplicates, there isn\u2019t much you can do. <\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<h3>You may have typos in your image code<\/h3>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">What is it?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Typos are common, but it can be site-breaking if you have a typo in the wrong place.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Is it happening to me?<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Check your image links and double check the periods ( . ) and slashes ( \/ ). Incorrectly placed periods and slashes are harder to spot than misspellings, so be vigilant when inspecting links that have them.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">How to fix<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<p>Simply correct the typo. The image should run once its code is correct.<\/p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>Here are some common reasons why images won&#8217;t load. Permissions are incorrectly configured Your image has been corrupted Your image links are broken \u00a0Your image is too large You are loading images from a domain\/subdomain that is not functioning Your CDN is not configured correctly You are linking to unavailable&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[24],"ht-kb-tag":[187],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting: Images are not Loading - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"When your images won&#039;t load, it can be frustrating. 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