{"id":1467,"date":"2017-07-03T08:39:02","date_gmt":"2017-07-03T12:39:02","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?p=1467"},"modified":"2026-04-21T13:57:03","modified_gmt":"2026-04-21T17:57:03","slug":"how-do-i-remove-a-mailbox-in-the-acc","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/how-do-i-remove-a-mailbox-in-the-acc\/","title":{"rendered":"How do I Remove a Mailbox in the ACC?"},"content":{"rendered":"\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Looking to disable email service for WordPress hosting? See:<br>WP Enthusiast:<a href=\"https:\/\/www.pair.com\/support\/kb\/pair-platinum-mail-for-managed-wordpress-hosting\/#canceling-pair-platinum-mail-on-your-wp-enthusiast-accountunt\" target=\"_blank\" rel=\"noreferrer noopener\"> Canceling Pair Platinum Mail<\/a><br>WP Professional: <a href=\"https:\/\/www.pair.com\/support\/kb\/adding-and-disabling-e-mail-service-for-wp-hosting\/#disabling-email-service-on-wp-professional-accounts\" target=\"_blank\" rel=\"noreferrer noopener\">Canceling Email Service<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Happens When I Delete a Mailbox<a name=\"all\"><\/a><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">All Accounts<\/h4>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">You can no longer log into the mailbox\u2019s email address. This includes logging in via webmail, IMAP, and POP3.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">If the deleted mailbox has ACC email delivery instructions (referred to as <\/span><i><span style=\"font-weight: 400;\">recipes<\/span><\/i><span style=\"font-weight: 400;\"> in the ACC) configured, they will continue to function. If the deleted mailbox has no recipes set-up, incoming emails will bounce. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">ACC email delivery instructions <\/span><i><span style=\"font-weight: 400;\">addressed to<\/span><\/i><span style=\"font-weight: 400;\">\u00a0the deleted mailbox will also be deleted, with the exception of ACC forwarding recipes and third-party mail forwarding. Forwarded emails will make it through if there are recipes associated with the deleted mailbox. If there are none, the forwarded emails will bounce. <\/span><a name=\"sharedAndEnth\"><\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Shared Hosting and WP Enthusiast<\/h4>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Any mail stored in the deleted mailbox or its IMAP folders is archived within 24 hours after the mailbox is deleted. Archived mail is purged after 90 days.<\/span><\/li>\n<\/ul>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info    \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf you recreate a mailbox with the same name before the mail is archived, you can recover the email.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<h3 class=\"wp-block-heading\"><a name=\"QsVpsLegacy\"><\/a>Dedicated, VPS, and Shared Hosting Accounts Created Before June 1st, 2011<\/h3>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Mail files can be deleted or recovered as needed through the ACC Files interface on the server.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Email data is never archived and purged for deleted mailboxes, though this means mail uses customer\u2019s disk space.<\/span><\/li>\n\n\n\n<li>Customers with a <a href=\"mailto:username@pair.com\"><i>username<\/i>@pair.com<\/a> can\u2019t delete their mailbox.<\/li>\n<\/ul>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info    \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\t<span style=\"font-weight: 400;\">If you have a <\/span><i><span style=\"font-weight: 400;\">username<\/span><\/i><span style=\"font-weight: 400;\">@pair.com, you can block all emails sent to that address in order to avoid excess disk charges.<\/span>    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<h3 class=\"wp-block-heading\"><a name=\"remove\"><\/a>Removing a Mailbox in the ACC<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Choose the tutorial that reflects your ACC interface type:&nbsp;<\/span><\/p>\n\n\n\n<ul>\n<li><a href=\"#if-you-are-using-the-legacy-interface\"><span style=\"font-weight: 400;\">Legacy Interface<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#if-you-are-using-the-new-acc-interface\"><span style=\"font-weight: 400;\">New ACC Interface<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Not sure what the difference is? See<\/span><a href=\"http:\/\/pair.com\/support\/kb\/which-acc-interface-am-i-using\/\"><span style=\"font-weight: 400;\"> Which ACC Interface Am I Using?&nbsp;<\/span><\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">If you are using the Legacy Interface:<\/span><\/h4>\n\n\n\n<ol>\n<li><span style=\"font-weight: 400;\">Go to the <\/span><a href=\"http:\/\/my.pair.com\" target=\"_blank\" rel=\"noopener\">Account Control Center<span style=\"font-weight: 400;\"> (ACC)<\/span><\/a><\/li>\n\n\n\n<li>In the left sidebar, click&nbsp;<strong>E-Mail<\/strong>, then click&nbsp;<strong>E-Mail Settings<\/strong> in the drop-down<\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Under <\/span><b>Mailbox Usage<\/b><span style=\"font-weight: 400;\">, click <\/span><b>Mailboxes currently configured<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Find the mailbox you want to delete under <\/span><b>Mailbox Username<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Once found, check the box in the mailbox\u2019s corresponding <\/span><b>Delete <\/b><span style=\"font-weight: 400;\">category<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Delete Selected Mailboxes<\/b><span style=\"font-weight: 400;\"> button<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Check the mailbox(es) under <\/span><b>Mailbox<\/b><span style=\"font-weight: 400;\"> and confirm they are correct<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click <\/span><b>Confirm Delete<\/b><\/li>\n<\/ol>\n\n\n\n<p>Your mailbox is now deleted.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">If you are using the New ACC Interface:<\/span><\/h4>\n\n\n\n<ol>\n<li><span style=\"font-weight: 400;\">Go to the Account Control Center (ACC) at <\/span><a href=\"https:\/\/my.pair.com\/\"><span style=\"font-weight: 400;\">my.pair.com<\/span><\/a><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">In the top navigation bar, click <\/span><b>Email<\/b><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Next to <\/span><b>Mailboxes currently configured<\/b><span style=\"font-weight: 400;\">, click the<\/span><span style=\"font-weight: 400;\"> cog icon<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">In your mailbox\u2019s \u201cDelete\u201d column, toggle on the delete option. You may toggle more than one&nbsp;<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click the <\/span><b>Delete<\/b><span style=\"font-weight: 400;\"> button<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Click the <\/span><b>Confirm Delete<\/b><span style=\"font-weight: 400;\"> button<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400;\">Your mailbox is now deleted.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Happens When I Delete a Mailbox All Accounts Shared Hosting and WP Enthusiast Dedicated, VPS, and Shared Hosting Accounts Created Before June 1st, 2011 Removing a Mailbox in the ACC Choose the tutorial that reflects your ACC interface type:&nbsp; Not sure what the difference is? See Which ACC Interface&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[6],"ht-kb-tag":[178,176,177,179,180],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I Remove a Mailbox in the ACC? - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"If you want to remove a mailbox in your Account Control Center, you can follow the instructions in this article. Removing a mailbox may have consequences, though. 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