{"id":1147,"date":"2017-06-13T10:52:47","date_gmt":"2017-06-13T14:52:47","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?p=1147"},"modified":"2020-02-28T09:53:11","modified_gmt":"2020-02-28T14:53:11","slug":"troubleshooting-my-website-is-inaccessible","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/troubleshooting-my-website-is-inaccessible\/","title":{"rendered":"Troubleshooting: My Website is Inaccessible"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\"><a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/shared-hosting\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">Shared<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/vps\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">VPS<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/qs-dedicated\/\"><p style=\"background-color:#1a3d6e !important;color:#fff;padding:6px; display:inline-block!important;font-size:12px; font-weight:bold; border-radius:3px;\">Dedicated<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-enthusiast\/\"><p class=\"\"style=\"background-color:#1a3d6e!important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Enthusiast<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional<\/p><\/a> <a style=\"color:#fff; text-decoration:none!important;\" href=\"https:\/\/www.pair.com\/support\/kb\/tags\/wp-professional-plus\/\"><p style=\"background-color:#1a3d6e !important;color:#fff !important;padding:6px; display:inline-block!important;font-size:12px;font-weight:bold; border-radius:3px;\">WP Professional Plus<\/p><\/a> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some common reasons why your site may be down. <\/span><\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">File Permissions<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><b>What is it?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">File permissions are assigned to files to establish who can interact with them. If your file permissions are incorrectly configured, it may be keeping your website from being viewable. <\/span><\/p>\n<p><b>Is It Happening to Me?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Receiving a 500 internal server error may indicate this is the problem, but the best way to find out is to check your files in the Account Control Center (ACC) and make sure they are properly configured.<\/span><\/p>\n<p><b>How to Fix <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Read our <\/span><a href=\"https:\/\/www.pair.com\/support\/kb\/file-permissions\/#acc\"><b>File Permissions\u00a0<\/b><\/a><span style=\"font-weight: 400;\">article to learn about permissions and how to set new ones in the ACC<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p><a name=\"2\"><\/a><\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Password Protection<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><b>What is it?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Your webpage may be protected by basic authorization, which requires visitors to sign-in before accessing the website.<\/span><\/p>\n<p><b>Is It Happening to Me?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you visit your website and a dialogue box requesting you to sign-in appears, your website is most likely using a type of basic authorization.<\/span><\/p>\n<p><b>How to Fix<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you see a login box like this, someone has set up restricted access to your site. Contact your site's administrator or contact Pair Networks\u2019 support.<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p><a name=\"3\"><\/a><\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">HTTPS vs HTTP<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><b>What is it?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">HTTP and HTTPS are the standards for data transmission between the browser and webpage. HTTPS is the secure version of HTTP and is used when confidential information is involved, such as online checkouts. <\/span><\/p>\n<p><b>Is It Happening to Me?<\/b><\/p>\n<p>Having a secure (HTTPS) website address with insecure (HTTP) links may result in a changed page display or a page that cannot be viewed.<\/p>\n<p><b>How to Fix<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Check your links and make sure all addresses are \u201cHTTPS,\u201d not \u201cHTTP.\u201d Images are also considered links, so you should check them, too. <\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n<p><a name=\"4\"><\/a><\/p>\n    \t\t<div class=\"hts-toggle  \"  >\r\n    \t\t\t<div class=\"hts-toggle__title\">Invalid DNS Error<\/div>\r\n    \t\t\t<div class=\"hts-toggle__content\">\r\n    \t\t\t\t<div class=\"hts-toggle__contentwrap\">\r\n    \t\t\t\t\t<\/p>\n<p><b>What is it?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If your nameservers are not correctly registered with the hosting service, it may result in an \u201cInvalid DNS\u201d error when you try to visit the website.<\/span><\/p>\n<p><b>Is It Happening to Me?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can check your domain name at <a href=\"http:\/\/whois.pairdomains.com\/\">Pair Domains\u2019 Whois<\/a> records to see if your domain is set-up correctly with the hosting service.<\/span><\/p>\n<p><b>How to Fix<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you have not connected your domain to a hosting service, you need to find your name servers and provide them with your hosting service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need help finding your Pair Networks\u2019 nameservers, read this <a href=\"https:\/\/www.pairdomains.com\/kb\/posts\/301\">article<\/a><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>\n    \t\t\t\t<\/div>\r\n    \t\t\t<\/div><!-- \/ht-toggle-content -->\r\n    \t\t<\/div>\r\n    \t\t\n","protected":false},"excerpt":{"rendered":"<p>Here are some common reasons why your site may be down.<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[24],"ht-kb-tag":[187],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting: My Website is Inaccessible - Knowledge Base - Pair Networks<\/title>\n<meta name=\"description\" content=\"Here are some common problems that could cause a website to go down. 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