{"id":10528,"date":"2026-02-19T13:58:29","date_gmt":"2026-02-19T18:58:29","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=10528"},"modified":"2026-02-19T13:58:31","modified_gmt":"2026-02-19T18:58:31","slug":"troubleshooting-wordpress-white-screen-of-death-wsod","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/troubleshooting-wordpress-white-screen-of-death-wsod\/","title":{"rendered":"Troubleshooting: WordPress White Screen of Death (WSOD)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is WordPress White Screen of Death (WSOD)<\/h2>\n\n\n\n<p>The WordPress White Screen of Death (WSOD) occurs when your site displays a completely blank white page with no error message. In some cases, this also affects the WordPress admin area (<code>\/wp-admin<\/code>).\u00a0<\/p>\n\n\n\n<p>Because WordPress is unable to display the error causing the failure, troubleshooting requires checking the most common causes one by one.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1. Identify What\u2019s Affected<\/h2>\n\n\n\n<p>Before making any changes, determine how widespread the issue is.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are multiple sites affected?&nbsp;<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Answer<\/strong><\/td><td><strong>What It Means:<\/strong><\/td><\/tr><tr><td>Yes<\/td><td>This may indicate a server-level or account-wide issue, such as PHP configuration or memory limits.&nbsp;<\/td><\/tr><tr><td>No<\/td><td>The issue is likely isolated to a single WordPress site.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Is the entire site blank or just one page?<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Scenario<\/strong><\/td><td><strong>Likely Cause<\/strong><\/td><\/tr><tr><td>Entire Site<\/td><td>Most often caused by plugins, themes, or PHP memory exhaustion.<br>May also be caused by malware affecting the WordPress installation.&nbsp;<\/td><\/tr><tr><td>Single page or post&nbsp;<\/td><td>May point to corrupted content, shortcodes, or a page builder issue.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Do you see WordPress Recovery Mode?&nbsp;<\/h3>\n\n\n\n<p>If WordPress detects a fatal error, it may display Recovery Mode or send an email explaining the issue.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Scenario<\/strong><\/td><td><strong>Likely Cause<\/strong><\/td><\/tr><tr><td>If Recovery Mode appears<\/td><td>Follow the on-screen instructions provided by WordPress.<\/td><\/tr><tr><td>No Recovery Mode<\/td><td>Continue with the troubleshooting steps below.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Test 1: Increase the PHP Memory Limit<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Why This Helps<\/h3>\n\n\n\n<p>One of the most common causes of WSOD is WordPress running out of PHP memory. When this happens, the site may fail and display a blank page.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Option A: Update wp-config.php<\/h3>\n\n\n\n<ol>\n<li>Use FTP or the Account Control Center\u2019s file manager to navigate to your WordPress installation\u2019s <code>wp-config.php<\/code> file<\/li>\n\n\n\n<li>Add the following line above the comment that says<code> \/* That\u2019s all, stop editing! *\/<\/code>:<br><code><br>define( 'WP_MEMORY_LIMIT', '512M' );<\/code><br><\/li>\n\n\n\n<li>Save the file and reload your site.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Option B: Adjust PHP Settings&nbsp;<\/h3>\n\n\n\n<p>Hosting environments like Pair allow you to make memory changes through the <code><a href=\"https:\/\/www.pair.com\/support\/kb\/php-ini-vs-user-ini\/\" target=\"_blank\" rel=\"noreferrer noopener\">user.i<\/a><\/code><a href=\"https:\/\/www.pair.com\/support\/kb\/php-ini-vs-user-ini\/\" target=\"_blank\" rel=\"noreferrer noopener\"><code>ni<\/code><\/a> file.\u00a0<\/p>\n\n\n\n<p>Open your <code>user.ini <\/code>file and add or update the following line:\u00a0<\/p>\n\n\n\n<p><code>memory_limit = 512M<\/code><\/p>\n\n\n\n<p>Save the file, then reload your WordPress site to see if the white screen issue is resolved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Test 2: Disable All Plugins<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Why This Helps<\/h3>\n\n\n\n<p>Plugins are a frequent cause of WSOD, especially after updates or PHP version changes. Disabling them temporarily helps confirm whether a plugin is responsible.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If You Can Access the WordPress Admin<\/h3>\n\n\n\n<ol>\n<li>Log in to the WordPress Admin interface<\/li>\n\n\n\n<li>Click <strong>Plugins <\/strong>in the left sidebar<\/li>\n\n\n\n<li>Select all plugins<\/li>\n\n\n\n<li>Click <strong>Bulk Actions<\/strong> and select <strong>Deactivate <\/strong>from the drop-down<\/li>\n\n\n\n<li>Click <strong>Apply<\/strong><\/li>\n\n\n\n<li>Reload your site<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">If You Cannot Access the WordPress Admin&nbsp;<\/h3>\n\n\n\n<ol>\n<li>Use FTP or the Account Control Center\u2019s file manager to navigate to your WordPress installation\u2019s <code>\/wp-content\/<\/code> folder<\/li>\n\n\n\n<li>Rename the <code>plugins<\/code> folder to something else (ex: plugins-disabled)<\/li>\n\n\n\n<li>Reload your site<\/li>\n<\/ol>\n\n\n\n<p>Renaming the folder prevents WordPress from loading the plugins.<br><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Why this works: This breaks the file path that WordPress expects, meaning that WordPress won\u2019t be able to find those plugins anymore. To restore the file path, all you need to do is change the folder name back to its original state.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If This Fixes the Issue<\/h3>\n\n\n\n<p>A plugin caused the problem.&nbsp;<\/p>\n\n\n\n<p>You can figure out the exact plugin(s) causing it by:&nbsp;<\/p>\n\n\n\n<ul>\n<li>(If you could not access the WordPress Admin) Rename the folder back to <code>plugins<\/code><\/li>\n\n\n\n<li>Re-enable plugins one at a time in the WordPress Admin interface<\/li>\n\n\n\n<li>Reload the site after each activation<\/li>\n\n\n\n<li>Remove or replace the plugin that causes the white screen to return<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Test 3: Switch to a Default WordPress Theme<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Why This Helps<\/h3>\n\n\n\n<p>If plugins are not the cause, the active theme may be triggering the error, particularly if it was recently updated or customized.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If You Can Access the WordPress Admin<\/h3>\n\n\n\n<ol>\n<li>Log in to the WordPress Admin interface<\/li>\n\n\n\n<li>Click<strong> Appearance<\/strong> in the left sidebar<\/li>\n\n\n\n<li>Activate a default theme, such as <strong>Twenty-Twenty-Four <\/strong>or <strong>Twenty-Twenty-Five<\/strong><\/li>\n\n\n\n<li>Reload your site<\/li>\n<\/ol>\n\n\n\n<p>If no default theme is installed, click <strong>Add New<\/strong> and install one from the WordPress theme repository.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If You Cannot Access the WordPress Admin<\/h3>\n\n\n\n<ol>\n<li>Use FTP or the Account Control Center\u2019s file manager to navigate to your WordPress installation\u2019s <code>\/wp-content\/themes\/<\/code> folder<\/li>\n\n\n\n<li>Rename the folder for your active theme to something else (ex: <code>theme-disabled<\/code>)<\/li>\n\n\n\n<li>Reload your site<\/li>\n<\/ol>\n\n\n\n<p>WordPress will automatically fall back to a default theme if one is available.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Why this works: This breaks the file path that WordPress expects, meaning that WordPress won\u2019t be able to find that theme anymore. To restore the file path, all you need to do is change the folder name back to its original state<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If This Fixes the Issue<\/h3>\n\n\n\n<p>Your previous theme is the source of the issue. Common causes include:<\/p>\n\n\n\n<ul>\n<li>Recent theme updates<\/li>\n\n\n\n<li>Incompatible PHP functions<\/li>\n\n\n\n<li>Syntax errors in <code>functions.php<\/code> file<\/li>\n\n\n\n<li>Custom code added shortly before the issue appeared<\/li>\n<\/ul>\n\n\n\n<p>Some next steps you can take:<\/p>\n\n\n\n<ul>\n<li>Reinstall a fresh copy of the theme<\/li>\n\n\n\n<li>Revert recent changes<\/li>\n\n\n\n<li>Contact the theme developer for support<\/li>\n\n\n\n<li>Switching to a supported alternative theme<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Test 4: Clear Caches<\/h2>\n\n\n\n<p>Caching can cause the white screen to persist even after the underlying issue is fixed.&nbsp;<\/p>\n\n\n\n<p>If you\u2019ve tried the troubleshooting methods above and still see a white screen, try clearing:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Any WordPress caching plugins<\/li>\n\n\n\n<li>Your browser cache<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Test 5: Enable WordPress Debug Mode (Advanced)<\/h2>\n\n\n\n<p>If the issue still isn\u2019t resolved, enabling debug mode can help identify the exact error.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Use FTP or the Account Control Center\u2019s file manager to navigate to your WordPress installation\u2019s <code>wp-config.php<\/code> file and open it<\/li>\n\n\n\n<li>Add or update the following lines:<br><code>define( 'WP_DEBUG', true );<br>define( 'WP_DEBUG_LOG', true );<br>define( 'WP_DEBUG_DISPLAY', true );<\/code><\/li>\n\n\n\n<li>Reload your site<\/li>\n<\/ol>\n\n\n\n<p>Any error messages displayed can point to:&nbsp;<\/p>\n\n\n\n<ul>\n<li>A specific plugin or theme file<\/li>\n\n\n\n<li>PHP compatibility issues<\/li>\n\n\n\n<li>Missing or corrupted files<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Other Possible Causes<\/h2>\n\n\n\n<p>If none of the steps above resolve the issue, check the following:&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Site Stuck in Maintenance Mode<\/h3>\n\n\n\n<ul>\n<li>Look for a .maintenance file in&nbsp; your site\u2019s root directory<\/li>\n\n\n\n<li>Delete the file if it exists<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Corrupted WordPress Core Files<\/h3>\n\n\n\n<ul>\n<li>Re-upload a fresh copy of WordPress core files<\/li>\n\n\n\n<li>Do not overwrite the <code>wp-content<\/code> directory<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;Compromised or Hacked Site<\/h3>\n\n\n\n<ul>\n<li>Malicious code injected into theme or plugin files can trigger fatal PHP errors<\/li>\n\n\n\n<li>A breach may corrupt WordPress core files and prevent the site from loading<\/li>\n\n\n\n<li>If<a href=\"https:\/\/www.pair.com\/intrusion-defense\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Intrusion Defense<\/a> is enabled, review recent scan results for flagged files<\/li>\n\n\n\n<li>Clean infected files or request a <a href=\"https:\/\/www.pair.com\/intrusion-defense\/\" target=\"_blank\" rel=\"noreferrer noopener\">One-Time Cleanup<\/a> from our security team<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Recently Edited Code<\/h3>\n\n\n\n<ul>\n<li>Undo recent changes to theme and plugin files<\/li>\n\n\n\n<li>Look closely for PHP syntax errors or missing characters<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">File Permission Issues<\/h3>\n\n\n\n<ul>\n<li>Incorrect permissions can prevent PHP from running properly<\/li>\n\n\n\n<li>Ensure standard WordPress file and directory permissions are set<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Extremely Large Pages or Posts (Rare)<\/h3>\n\n\n\n<ul>\n<li>Very large pages or complex layouts may trigger memory issues<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Still not sure?&nbsp;<\/h2>\n\n\n\n<p>If you\u2019ve completed the steps above and your site is still displaying a white screen, contact our 24\/7 support team for assistance with your Pair Networks WordPress installation.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is WordPress White Screen of Death (WSOD) The WordPress White Screen of Death (WSOD) occurs when your site displays a completely blank white page with no error message. In some cases, this also affects the WordPress admin area (\/wp-admin).\u00a0 Because WordPress is unable to display the error causing the&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[24],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting: WordPress White Screen of Death (WSOD) - Knowledge Base - Pair Networks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pair.com\/support\/kb\/troubleshooting-wordpress-white-screen-of-death-wsod\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting: WordPress White Screen of Death (WSOD) - Knowledge Base - Pair Networks\" \/>\n<meta property=\"og:description\" content=\"What is WordPress White Screen of Death (WSOD) The WordPress White Screen of Death (WSOD) occurs when your site displays a completely blank white page with no error message. 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