{"id":10397,"date":"2025-10-23T08:58:41","date_gmt":"2025-10-23T12:58:41","guid":{"rendered":"https:\/\/www.pair.com\/support\/kb\/?post_type=ht_kb&#038;p=10397"},"modified":"2026-03-09T13:25:25","modified_gmt":"2026-03-09T17:25:25","slug":"setting-up-email-outlook-macos","status":"publish","type":"ht_kb","link":"https:\/\/www.pair.com\/support\/kb\/setting-up-email-outlook-macos\/","title":{"rendered":"Setting Up Email: Outlook for Mac"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Prerequisites:&nbsp;<\/h2>\n\n\n\n<ul>\n<li>Your Pair custom email address and password. See <a href=\"https:\/\/www.pair.com\/support\/kb\/virtual-mailboxes\/\" target=\"_blank\" rel=\"noreferrer noopener\">A Guide to Mailboxes<\/a>.<\/li>\n\n\n\n<li>Your incoming and outgoing mail server information. See <a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finding Your Incoming and Outgoing Servers<\/a>.&nbsp;<\/li>\n\n\n\n<li>Outlook on a macOS device<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Finding Information About Your Account Settings&nbsp;&nbsp;<\/h2>\n\n\n\n<p>If you need help finding your username and other configuration settings, see our article, <a href=\"https:\/\/www.pair.com\/support\/kb\/setting-up-an-e-mail-reader\/\" target=\"_blank\" rel=\"noreferrer noopener\">Setting Up an Email Client<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Setting Up Your Email with New Outlook on macOS&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Note that these instructions are for New Outlook and may not work for clients using Classic Outlook. See the Setting Up Your Email with Classic Outlook section.&nbsp;<\/p>\n\n\n\n<p>Not sure what version of Outlook you\u2019re using? See <a href=\"https:\/\/www.pair.com\/support\/kb\/classic-outlook-vs-new-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\">Classic Outlook vs New Outlook<\/a>.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Open New Outlook on your macOS device<\/li>\n\n\n\n<li>In the left toolbar, click the plus (+)&nbsp; icon<img decoding=\"async\" loading=\"lazy\" width=\"1804\" height=\"1114\" class=\"wp-image-10401\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4.png\" alt=\"plus button image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4.png 1804w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-300x185.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-1024x632.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-768x474.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-50x31.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-1536x949.png 1536w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-60x37.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac4-100x62.png 100w\" sizes=\"(max-width: 1804px) 100vw, 1804px\" \/><\/li>\n\n\n\n<li>Click <strong>Add Email Account<\/strong><\/li>\n\n\n\n<li>Enter your email address<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong>&nbsp;<\/li>\n\n\n\n<li>Click <strong>Sync Directly with IMAP<\/strong><br><br>Note: New Outlook on Mac does not support POP setup. If you wish to use POP, switch to the Classic version of Outlook. See<a href=\"https:\/\/www.pair.com\/support\/kb\/classic-outlook-vs-new-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Classic vs New Outlook<\/a>.<br><img decoding=\"async\" loading=\"lazy\" width=\"1164\" height=\"1410\" class=\"wp-image-10402\" style=\"width: 300px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5.png\" alt=\"sign in with imap image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5.png 1164w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-248x300.png 248w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-845x1024.png 845w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-768x930.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-41x50.png 41w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-50x60.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac5-83x100.png 83w\" sizes=\"(max-width: 1164px) 100vw, 1164px\" \/><\/li>\n\n\n\n<li>Toggle on <strong>Show Advanced Settings<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"1164\" height=\"1410\" class=\"wp-image-10403\" style=\"width: 300px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6.png\" alt=\"show advanced settings image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6.png 1164w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-248x300.png 248w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-845x1024.png 845w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-768x930.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-41x50.png 41w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-50x60.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac6-83x100.png 83w\" sizes=\"(max-width: 1164px) 100vw, 1164px\" \/> <\/li>\n\n\n\n<li>Fill in the fields:&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Email Address<\/td><td>Enter your full email address (example: username@domain.com)<\/td><\/tr><tr><td>IMAP Username<\/td><td>Enter your full email address again.&nbsp;<\/td><\/tr><tr><td>IMAP Password<\/td><td>Enter the password associated with your email account.<\/td><\/tr><tr><td>IMAP Incoming Server<\/td><td>Enter your account\u2019s incoming mail server. This will usually be one of the following:&nbsp;<br><br>  - mailX.pair.com<br>  - username.mail.pairserver.com<br><br>To find your exact server name, see<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Finding Your Incoming and Outgoing Servers<\/a>.&nbsp;<\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. Common defaults are IMAP: 993 (SSL\/TLS) or POP: 995 (SSL\/TLS).<br>Example: 993, 995<\/td><\/tr><tr><td>SMTP Username<\/td><td>Enter your full email address again.&nbsp;<\/td><\/tr><tr><td>SMTP Password<\/td><td>Enter the password associated with your email account.<\/td><\/tr><tr><td>SMTP Outgoing Server<\/td><td>Enter your account\u2019s outgoing mail server. This will usually be one of the following:&nbsp;<br><br>  - mailX.pair.com<br>  - username.mail.pairserver.com<br><br>To find your exact server name, see<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Finding Your Incoming and Outgoing Servers<\/a>.&nbsp;<\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. A common default is 587 (STARTTLS).&nbsp;<br>Example: 587<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-845x1024.png\" alt=\"outlook form image\" class=\"wp-image-10411\" width=\"300\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-845x1024.png 845w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-248x300.png 248w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-768x930.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-41x50.png 41w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-50x60.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7-83x100.png 83w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac7.png 1164w\" sizes=\"(max-width: 845px) 100vw, 845px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"9\">\n<li>Click <strong>Add Account<\/strong><\/li>\n\n\n\n<li>Click <strong>Done&nbsp;<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Setting Up Your Email with Classic Outlook on macOS<\/h2>\n\n\n\n<p>Note that these instructions are for Classic Outlook and may not work for clients using New Outlook. See the Setting Up Your Email with New Outlook section.&nbsp;<\/p>\n\n\n\n<p>Not sure what version of Outlook you\u2019re using? See <a href=\"https:\/\/www.pair.com\/support\/kb\/classic-outlook-vs-new-outlook\/\" target=\"_blank\" rel=\"noreferrer noopener\">Classic Outlook vs New Outlook<\/a>.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Open Classic Outlook on your macOS device<\/li>\n\n\n\n<li>In the toolbar, click <strong>Tools<\/strong><\/li>\n\n\n\n<li>Click <strong>Accounts<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"1798\" height=\"818\" class=\"wp-image-10405\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac.png\" alt=\"Accounts button image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac.png 1798w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-300x136.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-1024x466.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-768x349.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-50x23.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-1536x699.png 1536w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-60x27.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Classic-accounts-mac-100x45.png 100w\" sizes=\"(max-width: 1798px) 100vw, 1798px\" \/><strong><br><\/strong><\/li>\n\n\n\n<li>Click plus icon (+<strong>)<\/strong> in the lower left corner<\/li>\n\n\n\n<li>Click <strong>Add an Account\u2026<\/strong><img decoding=\"async\" loading=\"lazy\" width=\"1490\" height=\"688\" class=\"wp-image-10406\" style=\"width: 700px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac.png\" alt=\"Add an account image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac.png 1490w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-300x139.png 300w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-1024x473.png 1024w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-768x355.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-50x23.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-60x28.png 60w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/addAnAccountClassicMac-100x46.png 100w\" sizes=\"(max-width: 1490px) 100vw, 1490px\" \/><\/li>\n\n\n\n<li>Enter your email address<\/li>\n\n\n\n<li>Click <strong>Continue<\/strong>&nbsp;<\/li>\n\n\n\n<li>Click <strong>IMAP\/POP<\/strong><br><br><img decoding=\"async\" loading=\"lazy\" width=\"1164\" height=\"1410\" class=\"wp-image-10407\" style=\"width: 300px;\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2.png\" alt=\"IMAP \/ POP option image\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2.png 1164w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-248x300.png 248w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-845x1024.png 845w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-768x930.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-41x50.png 41w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-50x60.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/mac2-83x100.png 83w\" sizes=\"(max-width: 1164px) 100vw, 1164px\" \/> <\/li>\n\n\n\n<li>Fill out the fields: <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Type<\/td><td>Select either IMAP or POP as your account type. See <a href=\"https:\/\/www.pair.com\/support\/kb\/imap-vs-pop-which-should-you-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">IMAP vs POP: Which Should You Use?<\/a><\/td><\/tr><tr><td>Email Address<\/td><td>Enter your full email address (example: username@domain.com).<\/td><\/tr><tr><td>Username<\/td><td>Enter your full email address again.<\/td><\/tr><tr><td>Password<\/td><td>Enter the password associated with your email account.&nbsp;<\/td><\/tr><tr><td>Incoming Server<\/td><td>Enter your account\u2019s incoming mail server. This will usually be one of the following:&nbsp;<br><br>  - mailX.pair.com<br>  - username.mail.pairserver.com<br><br>To find your exact server name, see<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Finding Your Incoming and Outgoing Servers<\/a>.&nbsp;<\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. Common defaults are IMAP: 993 (SSL\/TLS) or POP: 995 (SSL\/TLS).<br><br>Example: 993, 995<\/td><\/tr><tr><td>Outgoing Server<\/td><td>Enter your account\u2019s outgoing mail server. This will usually be one of the following:&nbsp;<br><br>  - mailX.pair.com<br>  - username.mail.pairserver.com<br><br>To find your exact server name, see<a href=\"https:\/\/www.pair.com\/support\/kb\/how-to-find-your-custom-emails-incoming-and-outgoing-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Finding Your Incoming and Outgoing Servers<\/a>.&nbsp;&nbsp;<\/td><\/tr><tr><td>Port<\/td><td>Enter the port number for your account type. A common default is 587 (STARTTLS).&nbsp;<br><br>Example: 587<\/td><\/tr><tr><td>Use SSL to connect (recommended)<\/td><td>Select this option to enable a secure, encrypted connection for both incoming and outgoing mail.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-845x1024.png\" alt=\"forms image\" class=\"wp-image-10408\" width=\"300\" srcset=\"https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-845x1024.png 845w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-248x300.png 248w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-768x930.png 768w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-41x50.png 41w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-50x60.png 50w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1-83x100.png 83w, https:\/\/www.pair.com\/support\/kb\/wp-content\/uploads\/2025\/10\/Mac3-1.png 1164w\" sizes=\"(max-width: 845px) 100vw, 845px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"10\">\n<li>Click <strong>Add Account<\/strong>&nbsp;<\/li>\n\n\n\n<li>Click <strong>Done<\/strong>&nbsp;<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Using SSL to Secure Your Email<\/h2>\n\n\n\n<p>Pair Networks provides support for SSL\/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.<\/p>\n\n\n\n<p>POPS\/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.<\/p>\n\n\n\n<p>Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new \"root\" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.<\/p>\n\n\n\n<p><a href=\"http:\/\/crt.usertrust.com\/USERTrustRSAAddTrustCA.crt\">USERTrust RSA CA Root.crt<\/a><\/p>\n\n\n\n<p>Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.<\/p>\n\n\n\n<p>However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:<br><br><strong>For accounts created prior to June 1, 2011, the email server will follow this formula:&nbsp;<\/strong><\/p>\n\n\n\n<p>mailX.pair.com<br>(where X is your server number)<\/p>\n\n\n\n<p><strong>For accounts created on or after June 1, 2011, the email server will follow this formula:&nbsp;<\/strong><\/p>\n\n\n\n<p>username.mail.pairserver.com<br>(where \"username\" is your main account username)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prerequisites:&nbsp; Finding Information About Your Account Settings&nbsp;&nbsp; If you need help finding your username and other configuration settings, see our article, Setting Up an Email Client. Setting Up Your Email with New Outlook on macOS&nbsp;&nbsp; Note that these instructions are for New Outlook and may not work for clients using&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[12],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting Up Pair Email in Outlook on MacOS | Pair Networks<\/title>\n<meta name=\"description\" content=\"Learn about setting up email in Outlook on macOS for your Pair account. 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