Learn how to add additional account contacts in the Account Control Center:
Hi. Sean here, we’re talking about adding additional account contacts.
So you have a developer and he needs to, you know, he’s working on your site you might need to get some help from us. Here’s what you want to do.
You want to log into the Account Control Center, scroll down to Support, and then scroll down and click Additional Account Contacts. You’ll see any account context previously added listed here. We have none, so we click Add Account Contact and then we fill in.
We could put like a nickname, like dev, and then fill in the rest of the information with the name, a street, an email address, or phone number. Anything you feel that’s relevant, anything that’s going to help us identify them when they call in.
So if the developer calls and he says they’re a developer, you know we’re going to check the name and make sure it is who they say they are and then we can give them help. Once you fill in all that information, click Add Contact. You’ll get the green thumbs up if everything checks out there with the information being added correctly and you’re good to go.