This video walks you through all the features in the pair Account Control Center. If you have a web hosting account at pair Networks, you can log in to the ACC at my.pair.com
- Top Nav Bar (0:20 – 2:45)
- Main Screen (2:46 – 4:01)
- Sidebar Overview (4:02 – 4:11)
- E-Mail Section (4:12 – 5:38)
- Files Section (5:39 – 7:22)
- Domains Section(7:23 – 8:50)
- pairSIM Section (8:51 – 9:03)
- Databases Section (9:04 – 9:36)
- Add Ons Section (9:37 – 11:02)
- Advanced Section (11:03 – 11:32)
- Site Statistics (11:33 – 12:31)
- Billing Section (12:31 – 13:24)
- Support Section (13:24 – 14:47)
- Referral Codes Section (14:47 – 15:14)
Today we’re going to walk you through where everything is in the Account Control Center, or “ACC” for short. The account we’re using for demonstration is a Shared Hosting account. Depending on your account type and options, your version of the ACC might appear differently.
Top Nav Bar
So here, at the top of your screen, you’ll see a nav bar over to the right.
The first option on the navbar is your username. If you click on this, you’ll see a drop-down with account related links.
The first is Change Account Password. This is where you should go if you want to change your password at any point in time. This only works, though, if you can login. If you’ve forgotten your password, you will need to either go through the steps of resetting it or calling our support team.
The next option in the drop-down is Change Account Type. This is where you’ll go if you ever want to upgrade or downgrade. It’s super simple. All you have to do is visit this page, click the hosting plan you desire, and then click the Request Account Type Change button.
Next down the list is Restrict ACC Access. This allows you to restrict the IP addresses that can access your account.
After that is Modify Forgotten Password Settings. Here you can shut off the ability to reset your password using the “Need Help Logging In?” feature on the ACC Login page. If this is turned off, the only way to change the password for the account is to call our support team, verify you are the owner of the account and have one of our support personnel change it for you.
Moving to the next drop-down option, we have Change Operating System. You can go here to change your operating system. Keep in mind that changing this may result in some custom scripts and precompiled binary packages to stop working.
Last on the list is Your Hosting Package Details. You can go here to view details about your current account, like its limits, hosting details, etc.
The next tab on the navbar is Favorites. You can add favorites to this list by navigating to a page and then clicking the first option in the drop-down: Favorite This Page.
As you can see, there is a list of default favorites already in the list. You can click any of these to navigate to that page. We’ll go over each of these more in detail in the Main Screen chapter.
Under your list of favorites, you’ll see Manage Favorites. Going to this page will allow you to arrange and delete favorites from the list.
Lastly, we have the Help tab. When you’re on a page and you don’t understand what it’s for or you have questions, you can click the help tab and then click Get Help For This Page. If there is a help page associated with the page you’re on, it will appear in a pop-up.
The other options on the Help tab are the same as the options in the Support section of the left sidebar. To learn more about these options, watch the Support Section chapter.
Here in the middle, under this picture, you’ll see your list of favorites again. They’re pretty self-explanatory:
Create a New Mailbox will take you an interface where you can create a custom mailbox.
Add Domain Names to My Account will take you to where you can add your domain names. If you don’t have any domain names yet, you can register one at pairDomains.com.
Open a New Support Request is a shortcut to where you can send support a message if you run into any problems or have questions about your hosting account. Our support team is based in Pittsburgh and is available 24/7 every day of the year, so we’re always here to help!
This last shortcut is to pairSIM. pairSIM is a single-click installation service we offer for $2.95 a month. If you use it, you will be able to download popular software with a just one click.
Below this row of shortcuts, we have the Account Summary. Here you can find important information about your hosting account, like your billing account number, web server, and email server.
Next to that, you’ll see Resource Usage. This section tells you important information about your account’s usage, like how much disk space you’re allowed and how much you’ve used so far. This is here so that you can easily keep tabs on how your account’s resources are being used.
Now we’re going to move over to the left sidebar. You’ll be using this sidebar a lot – it’s the main way to navigate your account. All these options are drop-downs, so just click one to see what’s in that category.
So the first option we have here is E-Mail. This is where you’ll find anything and everything related to your custom mailboxes. If you click the E-Mail option, its drop-down will appear with more options.
The first option we have is E-mail Settings. This is where you would go to see how many mailboxes you have on your account, how many you have configured, and how many are configured per domain name.
The next option is Create New Mailbox. This takes you to the same place as the Mailbox shortcut earlier. Here, you can create a custom mailbox that can be used with the webmail we provide, as well as other popular email clients. Check out our Knowledge Base for articles on how to set up your ACC mailboxes with popular email clients.
The next option down – Create Multiple Mailboxes – is where you’d go if you wanted to create more than one mailbox at one time.
Create a New Recipe is where you’d go to create what we call “recipes” for your mailboxes. “Recipes” are like rules for your mailbox. You can set them up for a single mailbox or all mailboxes on a domain. Use recipes to set up forwarding, blocking, or auto-responses. So go here if you want to create a single recipe.
If you want to create more than one recipe at a time, visit the next option: Create Multiple Recipes. This option is great if you have a lot of recipes you want to implement on your mailboxes.
The next section is Files. This is the section that houses everything concerning your hosting files. This is where you’ll go to upload your website files, etc.
The files are stored in directories. The first three options in the drop-down, Home, Web, and FTP, are directories. Home is where all the files are stored. Web is a link to the public_html directory within the Home directory. The files in the public_html directory are web files. This is where you would upload your website files. Web files are viewable on the internet.
In these directories, you distinguish the difference between directories and files by looking at the icons. Directories are shown with a blue folder icon and files are shown by a gray page icon. If you want to view the details of either of these, click the name of the directory or file.
Now, moving on to the fourth option in the File drop-down: Upload a File. This is where you would go if you wanted to upload one or two files smaller than 30 MB. If you want to upload more than one or two files that are larger than 30 MB, check out how to do that in our How to Upload Files article in our Knowledge Base.
The next option is Create New Directory. Use this button to create a new directory where you can store files.
After that, we have Create New Link. Click this to create a symbolic link between one file to another.
For both Create New Directory and Create New Link, you must navigate to the directory or file of choice, then click the relevant button in the top navbar to continue the process.
The last option is Back Up Your Data. This is where you go to create a backup of one of your directories. These backups are compressed into your preferred compression method and stored in a backup directory on your account.
This Domains section is dedicated to your domain names. The first option is Manage Your Domain Names; go here to see the domain names you’ve added and their hosting type. If you click on a domain name, you will be taken to the management screen on that domain name. You can do a lot of cool stuff here. You can delete this domain from your account, disable it’s name servers, and change the domain mapping for directories and cgi-bin. You can also manage your domain’s web logs, and manage custom DNS records and web settings.
You can even turn on pairSIM by enabling the Software Installation manager.
Further down, you’ll see options for turning on the pairCDN service and adding Shopsite to this server. Below that, you can change the domain’s hosting settings, like switching from a parked domain to a dedicated domain.
Lastly, you can change the default webmaster email address. This is the email address that is listed for people to contact when they get errors on your site.
Moving back to the left sidebar – we have Add a Domain Name as the next option. This is where you can add your domain names and select their hosting types.
If you want to buy a domain name, go to the next option on the sidebar: Register a New Domain Name. You can buy a domain name through our pair Domains registrar.
And last on the list, here, is Transfer a Domain Name to pair Domains. This is where you would go if you had a domain name registered at another registrar and wanted to move it over to our registrar.
The pairSIM section only has one option in the drop-down. pairSIM is a one-click installation software and, if you want to use it or are already using it, you can go to Software Installation Manager.
This next section – Databases – is where you can manage and create databases for your account. Manage Your Databases is where you can view the databases you’ve already created. If you click on a database name, you will see more options to help you manage it. If you want to edit a database, you would click this phpMyAdmin button up here. This will take you to an interface where you can edit the database.
Add Ons Section
This next section is the Add Ons section. This is where you can find supplementary services that can be used with your account.
The first is the Weebly Site Builder. If you have a shared hosting account, you can go here and set up domains that will work with Weebly, the drag and drop site builder. You can also see any domains that are using the Weebly Site Builder. The Weebly Site Builder is only available on Shared Hosting accounts.
After that, we have pairList. This is a service that manages mailing lists. Go here to add a mailing list.
And then we have pairSSL Certificates. SSL certificates show your visitors that your sites are trustworthy. You can buy an SSL certificate from pair Networks here and we’ll install it on your site.
The next option is Web Inspector. This service inspects your website for malware, vulnerabilities, and offer protection for thousands of security threats. It’s like an antivirus for your website.
pairCDN is a Content Delivery Network. You can use it to link to resources instead of putting them on your account. This can save you disk space and bandwidth.
Lastly, we have Shopsite. This software sets you up with a customized online catalog that can be used for an online storefront.
So, moving on: we have the Advanced section. In the drop-down, you’ll see that you can Manage Cron Jobs and Manage Additional FTP Logins. Manage Cron Jobs is where you would go to configure any cron jobs.
Manage Additional FTP Logins gives you the ability to create usernames and passwords for people to access your server by FTP. You can also limit specific usernames to certain places. For more information about it, check out our Knowledge Base article, How Do I Add FTP Logins?
Next we have Site Statistics. This is where you would go to view data on your account – how much bandwidth you’re using, how much disk space… that type of thing. So the first option here is View Bandwidth and Disk Space. If you go here, you’ll see charts of both your bandwidth and disk space usage.
If you want to see either of these more in-depth, check out the next two options. View Bandwidth Statistics shows your accounts bandwidth data in more detail and View Disk Usage Statistics does the same for your disk space.
Manage Web Statistics Reports is where you would go to manage your account’s bandwidth log reporting. You can have your account generate nightly reports about bandwidth usage and store them in a directory for you to look at whenever you feel like it.
Next on the drop-down, we have Error Logs. This option takes you to a page that displays any errors that your account has encountered. If you’re having problems, this screen may help you diagnose problems with your website or scripts.
This next section is devoted to your account’s billing. You can do a lot of things here:
This first option, Billing Summary, is where you can see a summary of all your billing information.
Next, we have the option you would visit to Change Your Billing Contact Info.
If you’re using a credit card to pay for your hosting account, you can visit Update Credit Card to change your credit card information.
If you want to make a payment on your hosting account, you can do this by going to the Make a Payment option.
If you want to select a new payment method, go to Choose a Payment Method. You can choose between credit card, check, or wire transfer.
Visit View Invoices if you want to view your accounts past payment invoices. They are sorted by date and invoice number.
Lastly, you can visit Send a Billing Inquiry if you have any requests or questions pertaining to billing. Any inquiries will be sent to our support team.
The support section is how you manage your account’s support.
Here, in View Support Requests, you can see any support requests you’ve sent to our support team.
If you want to list a new support request with our support team, you can do it in the ACC by going to the next option: Send a Support Request.
If you want to contact a specific team at pair Networks, you can click the Contact Us option. This page lists which team handle which inquiries. For example, tech support and configuration inquiries go to our support team. This page also lists our team specific numbers and emails.
The next option is Customize Your System Notices. You would go here if you wanted to look at your recent system notices. You can also configure your system notice preferences, like whether you’d like to be emailed when there are system notice announcements or how many notices you would like displayed on the page.
After that option, we have Additional Account Contacts. This is where you can add additional account contacts. These individuals will be able to contact support and make changes to your account. Make sure you only add people you really trust as additional contacts.
Visit Our Support Resources Page will send you to our pair Networks’ support webpage, which will give you more information about how to contact them.
Lastly, View Network Status will send you to our Network Status page that shows the status of popular network elements.
Referral Codes Section
The Referral Codes section is where you can get referral codes to give out to people interested in signing up with pair Networks. If you give someone a referral code and they sign up, both you and the person with the new account will receive a reward. For more information, visit our Referral Program FAQ in our Knowledge Base.