In an effort to improve security, pair Networks will soon begin requiring SSL for mail access on all accounts. If you do not currently use SSL or TLS to access your pair Networks email, then you will need to reconfigure your mail client.

If you use only pair Networks WebMail to access your Email, then no changes are necessary.

It is important that you make these changes *before* your scheduled upgrade or you will experience an interruption of your email service.  Changes can be made at any time between now and your scheduled upgrade.

You will need to provide encryption settings to your mail reader. The specific settings used will depend on your desired mail reader configuration. Below are some common configurations.

Note: Your mail reader may default to using STARTTLS (often just called “TLS”) for encryption instead of SSL. Either option is supported and will allow you to retrieve and send mail after the server upgrade. Settings for both options are included below as a reference.

We generally suggest using IMAP if your mail reader supports it. IMAP keeps your mail on the mail server, which is often preferable if you are going to access your mailboxes from multiple devices or mail readers. IMAP is also more modern and efficient. Unless you are using an older mail client that does not support IMAP or wish to retrieve your mail for offline reading, IMAP is recommended.

SSL

IMAPS: Port: 993
Encryption Method: SSL
Encryption Authentication: Password

POPS: Port: 995
Encryption Method: SSL
Encryption Authentication: Password

You’ll also need to provide encryption settings for outgoing mail,
using the following information:

SMTPS: Port: 465
Encryption Method: SSL
Encryption Authentication: Password

TLS

IMAPS: Port: 143
Encryption Method: TLS
Encryption Authentication: Password

POPS: Port: 110
Encryption Method: TLS
Encryption Authentication: Password

You’ll also need to provide encryption settings for outgoing mail,
using the following information:

SMTPS: Port: 587
Encryption Method: TLS
Encryption Authentication: Password

Setup for Common Mail Clients

Windows Live Mail

Follow the following steps to enable encryption for sending and receiving email on the Windows Live mail client.

Step 1.

At the top of the screen select Accounts.

Click on Properties.

Step 2.

Click on the Advanced Tab

Under Outgoing Mail (SMTP): check mark This server requires a secure connection (SSL).

Under Incoming Mail (IMAP): check mark This server requires a secure connection (SSL).

Ensure the Incoming Mail Port is set to 993 (IMAP) or 995 (POP3).

Ensure the Outgoing Mail Port is set to 465.

Click OK.

Mac Mail

Follow the following steps to enable encryption for sending and receiving email on the Mac OS X mail client.

Step 1.

Select Preferences from the Mail menu.

Step 2.

Click on the Accounts Section and select your pair Networks email account on the left.  Click the Advanced tab and confirm Use SSL is check marked and the port is 993 (IMAP) or 995 (POP3).  Click back to the Accounts Section.

Step 3.

Click on the pulldown menu under Outgoing Mail Server (SMTP): and select Edit SMTP Server List.

Step 4.

Highlight the pair Networks SMTP server and select Advanced on the bottom. Place a check mark next to Use Secure Sockets Layer (SSL).

Thunderbird

Step 1.

Click the Tools pulldown menu and select Account Settings.

Step 2.

Select Server Settings on the left-hand side.

Under Connection Security: select SSL/TLS.

Ensure the port is set to 993 (IMAP) or 995 (POP3).

Step 3.

On the left-hand side select Outgoing Server (SMTP).

Highlight the pair Networks SMTP server and select Edit.

Step 4.

Under Connection Security: select SSL/TLS.

Ensure the Port is set to 465.