Troubleshooting: I’m Unable to Login to My ACC Account

If you are unable to login to your Account Control Center (ACC) account, it could be due to one of these common problems. See the sections below to identify if one of the common problems matches your scenario. Using the wrong password If you suspect you may be using the wrong password, you can reset the […]

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Troubleshooting: SMTP Server Connection Lost

If you are having trouble connecting to your SMTP server, see the possible problems and their solutions listed below. The email’s information is incorrect. What is it? If you are using a third-party email client, you may remember entering all the email’s information during setup. If this information is wrong, this could result in a […]

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Troubleshooting: Why is My Email Slow?

Topics: Your mailbox has too many messages in a folder. Your mailbox is on an account created before June 1, 2011, and it has a very high storage amount in a folder. You’re sending out large emails. If you’re struggling with a slow email, check out some of the possible problems below and their solutions. […]

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Troubleshooting: Let’s Encrypt Keeps Failing on My Domain

The Let’s Encrypt provisioning process is automatic, but can sometimes fail if the domain’s configuration is not set up correctly. Topics: Your domain isn’t registered at a domain name registry yet The domain’s DNS doesn’t point to pair Networks’ hosting servers DNS hasn’t propagated, preventing Let’s Encrypt from reaching servers Your www domain and non-www […]

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What is a 503 Error?

Topics: Common Error Messages Common Causes Inefficient Programming Zombie Processes A 503 error message is generated on the server side to tell the user that the service is unavailable. Common Error Messages HTTP Server Error 503 503 Error HTTP 503 Http/1.1 Service Unavailable 503 Service Unavailable Service is unavailable Service Unavailable – DNS Failure 503 […]

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What is a 429 Error?

Topics: What is a 429 Error? How Do I Fix a 429 Error? What is a 429 Error? A 429 error occurs when you have sent too many requests in a given time frame. Some servers have security in place to stop when request numbers go over a certain limit in a certain amount of […]

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Troubleshooting: Images are not Loading

Here are some common reasons why images don’t load. Topics: Permissions are incorrectly configured Your image file has been corrupted Your image links are broken Your image is too large You are loading images from a domain/subdomain that is not functioning  Your CDN is not configured correctly You are linking to unavailable content  You may […]

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Troubleshooting: Broken Links

Topics: Check Your URL Typos Relative vs Absolute Links Check Your Permissions Check Your Page Status Check Your External Links Check Your URL The 404 error means that a web page was not found at URL you just used. These are often caused by broken links. When you get a 404, check the URL to […]

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What is a 403 Error?

Topics: Empty public_html Directory No Index Page Permissions A 403 error generally means you are being blocked from accessing a page. Common 403 error messages look like this: HTTP 403 Permission Required Forbidden You are not authorized to view this page Error 403 Access Denied Permission Denied Here are some common reasons why the 403 […]

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Troubleshooting: MySQL Is Slow

Topics: Check Your Database Status Why is MySQL Slow? Possible Reason #1: You Don’t Have an Index Possible Reason #2: Complex Queries Possible Reason #3: Persistent Connections Check Your Database Status Log into the Account Control Center (ACC) Click Databases in the left sidebar Click Manage Your Databases Under Database Name, click on the name […]

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Troubleshooting: My Site is Slow

Topics: Possible Reason #1: Cache Expiring Too Frequently Possible Reason #2: Site Assets Are Too Big Possible Reason #3: Too Many Plugins Possible Reason #4: Outdated CMS Possible Reason #1: Cache Expiring Too Frequently What is it? When a browser first visits a site, it will download the website’s data and store it in a […]

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Troubleshooting: I Have SSL, but My Browser says My Site is Insecure

Topics: Possible Reason: SSL Enabled, But No Certificate Possible Reason: Your SSL Certificate Expired Possible Reason: Non-Secure Links/Resources Possible Reason: Let’s Encrypt isn’t Configured Correctly SSL, or Secure Sockets Layer protocol, helps protect information that is exchanged between a server and a client. For more information about what SSL is, see our Secure Server (SSL) […]

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Troubleshooting: My Website is Inaccessible

Here are some common reasons why your site may be down. Topics: File Permissions Password Protection Http vs Https Invalid DNS Error   File Permissions What is it? File permissions are assigned to files to establish who can interact with them. If your file permissions are incorrectly configured, it may be keeping your website from […]

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Troubleshooting: Access Problems

I can’t login to my account. My password doesn’t work for everything. My site won’t come up in my Web browser. I uploaded my files, but my website is still empty. I uploaded my files, but my website is still just a directory listing. I just finished the transfer of my site from another provider, […]

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Troubleshooting: Network Problems

My site seems unusually slow or difficult to reach. What is a traceroute? How do I run traceroute? How do I interpret the traceroute results? Answers My site seems unusually slow or difficult to reach. We will gladly assist you in identifying possible network problems reaching our service. Although we cannot control network performance outside […]

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