New Account Information

This article details the information you need to get your Web site files on our Web servers and publish your Web site live on the Internet. This article also includes information about the support resources and Web hosting account maintenance features you can expect at pair Networks. Web Server Information Your Web server name can […]

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Welcome Message

After your new account has been created on our servers, you will receive from us an e-mail containing all of the information that you will need to get started. Username and Password Your Username and Password allow you to access your account to update your Web site, check your e-mail, and manage your site through […]

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Moving Your Web Site to pair Networks

There are a few simple steps you should follow to move your Web site from an existing Web hosting company over to pair Networks. 1. Select a pair Networks Web Hosting Plan The first step in moving your site is to sign up for a pair Networks hosting plan that is right for you. Click […]

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Moving Your MySQL Database to pair Networks

There are a few simple steps you should follow to move one or more of your MySQL databases from an existing Web hosting company over to pair Networks. 1. Create an Empty Database at pair Networks You will need to create an empty database on your pair Networks Web hosting account before you can import […]

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Uploading Files Using FTP

What is FTP, and what does an FTP client do? FTP stands for File Transfer Protocol. It is the most widely-used protocol designed for transferring files from one machine to another. It allows you to design your site locally (i.e. on your personal computer) and upload it to our servers when it is ready, among […]

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Our File Directory Structure

Your pair Networks’ account possesses serveral different directories organized in a particular structure. This Knowledge Base Support article offers a description of these directories and how they are organized. In all the examples below, unless otherwise specified, replace “USERNAME” with your pair Networks username. Many of the directories described in this article can be accessed […]

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Anonymous FTP Services

Every account at pair Networks is eligible to serve files through anonymous FTP as well as the Web. To request an anonymous FTP directory for your account, please use Account Control Center. There is no cost for adding this service to your account. Please note that your domain name must use Dedicated IP domain hosting […]

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File Permissions

Your website’s files are hosted on pair Networks servers running either the FreeBSD or Ubuntu Linux operating systems. Both operating systems use UNIX file permissions to determine who can do what to each file. Topics Access Classes Permission Types Permissions Notation Using Letters to Express Permissions Using Numbers to Express Permissions Using the ACC to […]

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Unix Basics

If you’ve been managing your Web files solely through FTP, the thought of learning Unix might be a little daunting. But it’s actually not that bad once you get the hang of it. We’ll get you started with a short introduction. The first step is to log into the server using SSH. Once you’re logged […]

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Using Sellers Assistant

pair Networks offers the perfect solution for eBay sellers who utilize Seller’s Assistant software (formerly known as AuctionAssistant). Our FTP Account provides a complete e-mail and Web storage package at a very low price — just $5.95 per month plus a one time setup fee of $20.00. Many have found that our first-rate hosting services […]

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Password Protected Directories

You can password-protect sections of your Web site by using the the Account Control Center. &#40Please see our tutorial Configuring the Web Server to learn how to do this.&#41 However, some of our customers prefer to do this manually, which is possible if you have a Basic Account or higher. Setting up password-protection requires the […]

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Connecting with SSH

What is SSH? SSH is a terminal program that allows you to work on a machine other than your own that utilizes encryption to ensure that your password and all data sent and received during your session are kept safe. How do I get an SSH program? There are plenty of good SSH programs out […]

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Troubleshooting: Access Problems

I can’t login to my account. My password doesn’t work for everything. My site won’t come up in my Web browser. I uploaded my files, but my Web site is still empty. I uploaded my files, but my Web site is still just a directory listing. I just finished the transfer of my site from […]

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Troubleshooting: Network Problems

My site seems unusually slow or difficult to reach. What is a traceroute? How do I run traceroute? How do I interpret the traceroute results? Answers My site seems unusually slow or difficult to reach. We will gladly assist you in identifying possible network problems reaching our service. Although we cannot control network performance outside […]

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ACC Roadmap

If you’re new to the ACC and don’t know where to start, check below to see where to go in the ACC to perform common tasks. Topics E-Mail File Domains pairSIM Databases Add Ons Advanced Site Statistics Billing Support E-Mail Visit the E-Mail section when you want to: Create mailboxes and e-mail addresses Set up […]

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FAQ- Account Features

Can I run mailing lists with my account? Can I use Adobe Pagemill, Dreamweaver, or other HTML authoring tools? Can I use eBay’s Seller’s Assistant? Can I run a chat server, an IRC client or bot, a public counter or statistics system, or a banner exchange with a pair Networks account? Can I upload and […]

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FAQ – Contacting pair

  Have some general questions that are not answered in your site. To whom should my questions be addressed? How does technical support work at pair Networks? I signed up for a new account two days ago, but have not received the new account information yet. How can I find out the status of my […]

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FAQ- Security

What steps do you take to secure your network and servers? How can I access my account securely? How can I choose an effective password? Answers What steps do you take to secure your network and servers? Our FreeBSD Unix and Ubuntu Linux servers are extensively hardened and tested against security exploits. All unnecessary services […]

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FAQ- General Information

What kind of hardware and software do you use? What kind of network connectivity do you have? You don’t colocate your equipment elsewhere? How long have you been in business? How can I be sure you’ll be around six months from now? What if there is a major power outage or natural disaster? Can I […]

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FAQ-Movable Type

What is Movable Type? How many Movable Type installations may I have on my account? How many blogs can I create, and how many authors can I have, with a single Movable Type installation? Can I use a single Movable Type installation with multiple domain names? What if I want to import blog entries into […]

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