FAQ – Contacting pair

  Have some general questions that are not answered in your site. To whom should my questions be addressed? How does technical support work at pair Networks? I signed up for a new account two days ago, but have not received the new account information yet. How can I find out the status of my […]

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Invoices

When will I receive invoices for my account(s)? To where are invoices sent? Can I receive a postal copy of my invoices? How can I change where my invoices are sent? Can I have invoices sent to more than two e-mail addresses? I don’t understand some of the items on my invoice. Can you explain […]

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Payments

What payment methods are accepted? How do I send a wire transfer? Where can I send a check/money order? What should I write on checks or money orders? How do I pay by credit card? Can I keep a credit card on file to be charged automatically every month? When is my credit card on […]

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Billing Cycle

When does each billing cycle end, and when is payment due? I signed up for an account on the 15th of the month. Will I be charged for the whole month? Why are you billing me for April at the beginning of March? How do I change the number of months that I am being […]

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FAQ- Other

It took three months to transfer my domain name; can my bill be adjusted? Can I receive discounts for hosting multiple accounts under a single Billing Account Number? My bill was past due and my account was locked. How can I have it reactivated? What can I do with the online billing interface? The billing […]

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How to Read Invoices

Each new statement will list all charges for new and renewed services since the previous statement. Any payments received since the previous statement are applied against outstanding previous balances, from oldest to newest. We have recently revised our invoice format, based on customer feedback and human factors evaluations. A detailed review of the new invoice […]

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Contacting the Billing Department

You can contact the Billing Department on the phone 24/7/365 or via e-mail at billing@pair.com. United States and Canadian customers can call toll free 1-877-PAIR-NET (877-724-7638 –option 3) and global customers can call 1-412-381-7247 (option 3). When contacting us, please consider these suggestions on how to get the most effective and prompt response. Regardless of […]

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