We have been advised by our vendor that a fiber cut has caused the outage; however, there is currently no estimated time to repair. We'll post more information as it becomes available.

This afternoon as of approximately 12:25 PM Eastern, we have returned the Sprint circuit to service. If you were having any difficulty reaching your site prior to the circuit being disabled, please notify us immediately if you see any new problems. We will again be proactively contacting customers who have opened tickets on this topic, as well.

If you have had any difficulty reaching your site over the past few days, please notify us if this issue has or has not improved. We will also be proactively contacting customers who have opened tickets on this topic.

We have plenty of surplus capacity to operate our network without Sprint, for as long as this test is necessary.

It is our belief that there may be unresolved connectivity problems between Sprint and Verizon, but we have only indirect empirical evidence. In any case, this rerouting appears to avoid the problem for our customers. We apologize for the intermittent disruptions this caused for some customers up until this point.

At this point, Sprint does not have an explanation for the issues. They will continue to monitor the circuit, and, of course, we will do the same.

We've also received reports from some customers that the delays they were seeing have been resolved, which may stem from other measures Global Crossing has taken during this outage.

We have not observed a loss of overall traffic except for a short-lived drop in Global Crossing traffic at the beginning of the event. However, some people reaching our network via Global Crossing may experience slower network speeds or time outs.

We are currently awaiting a diagnosis and a time to resolution from our vendors. More information will be posted as it is available.