Frequently Asked Questions - pairList®

»	What is pairList®?
»	How many pairList® mailing lists do I receive with my hosting plan?
»	Can I use more pairList® mailing lists than my hosting plan includes?
»	Is there a limit to the number of subscribers that I can add to a pairList® mailing list?
»	How do I manage my pairList® mailing lists?
»	How do I configure an announcement-only mailing list?
»	How do I configure authorized sender addresses?
»	How do I import a list of e-mail addresses?
»	How do I send HTML messages?
»	Can I send HTML messages to a mailing list?

Answers

What is pairList®?

pairList® is pair Networks' mailing list service that runs on the GNU Mailman software. You can use pairList® to send e-mail newsletters or to set up mailing lists that allow for comments from subscribers.

How many pairList® mailing lists do I receive with my hosting plan?

You receive a certain number of pairList® mailing lists depending upon what pair Networks hosting plan you choose. The allotment for each hosting plan is listed below. You can use more than your allotment, but have to pay a nominal $5/month fee per additional list.

Basic: 2
Advanced: 3
Webmaster: 5
Developer: 10
Commerce: 10
Commerce Pro: 10
HVS-1: 10
HVS-2: 10
HVS-2: 10
VQS-1: 10
VQS-2: 10
VQS-3: 10
VQS-4: 10
QS-1: 20
QS-2: 20
QS-3: 20
QS-4: 20
QS-5: 20
QS-6: 20

Can I use more pairList® mailing lists than my hosting plan includes?

Yes, you can use as many pairList® mailing lists as you like. However, if you use more mailing lists than your hosting plan includes, you'll have to pay an additional $5 per month per mailing list over your given allotment.

Is there a limit to the number of subscribers I can add to a mailing list?

Yes, pairList® mailing lists are only allowed to have 1,000 subscribers. If you require a list with more subscribers, please contact our friendly Support Technicians at pairlist@pair.com or call us anytime at:

+1 877 PAIR NET (877 724-7638 Toll Free -- US and Canada -- option 2)
+1 412 381-7247 (Global -- option 2)

How do I manage my pairList® mailing lists?

You can manage your pairlist® mailing lists via our Account Control Center (ACC) by following the instructions below:

1. Log into the ACC (https://my.pair.com/)
2. Click "Account Administration"
3. Click "Manage pairList Mailing Lists"
4. Click on the name of the list that you wish to change

The ACC will then pop up a window that will allow you to manage your mailing list.

How do I configure an announcement-only mailing list?

By default, your pairList® mailing list is configured as a discussion-type list, which allows any list member to post a comment to it.

To configure a pairList® mailing list as an announcement-only list, which will disallow any commenting by mailing list subscribers, follow the instructions below.

1. Log into the ACC (https://my.pair.com/)
2. Click "Account Administration"
3. Click "Manage pairList Mailing Lists"
4. Click on the name of the list you wish to configure
5. Click the "administrative interface" link (at the bottom of the page)
6. Enter your pairList administrative password, and click "Let me in..."
7. Click "Privacy Options"
8. Click "Sender filters"
9. Set "By default, should new list member postings be moderated" to "Yes"
10. Click "Submit Your Changes" (located at the bottom of the page)

If e-mail addresses have already subscribed to the list, it may be necessary to set the moderation bit to "on" for them. To do so:

1. Click "Membership Management"
2. Set "Set everyone's moderation bit" to "On" (under Additional Member Tasks)
3. Click "Set"

Even if moderation appears to be set to "On," you must click the "Set" button to implement it. When you see the box under the mod column marked with an "X," then moderation has been turned on for that e-mail address.

If you want to remove the List-Post: header from being included in posts, follow these instructions from the General Options page:

1. Scroll to the bottom of the page to the "Should postings include the List-Post: header" option
2. Select "No"
3. Click "Submit Your Changes"

How do I configure authorized sender addresses?

The GNU Mailman program defines the role of a list administrator simply as the individual(s) that are allowed to change various list settings such as the privacy and archiving policies and the content filtering settings. The list owner can also subscribe or invite members, unsubscribe members, and change any member's subscription options.

The list administrator has no implicit authority to send a message to the list.

To configure anyone (including list administrators and moderators) to send e-mail to a pairList® mailing list, they must be configured one of the two following ways:

1. If the person is a list member, their e-mail address must have its "MOD" flag UNCHECKED in the Membership Management section of the pairList® administration Web page
2. If the person is not a list member, their e-mail address must be added to the list of accepted non-members in the pairList® administration Web page

To add an e-mail address to the list of accepted non-members, please follow these instructions:

1. Log into the ACC (https://my.pair.com/)
2. Click "Account Administration"
3. Click "Manage pairList Mailing Lists"
4. Click on the name of the list you wish to configure
5. Click "Privacy Options" (in the Mailman administrative interface)
6. Scroll down to the "Non-member filters" section
7. Add the desired e-mail address in the text box "List of non-member addresses whose postings should be automatically accepted."

How do I import a list of e-mail addresses?

To subscribe multiple e-mail addresses to the list at one time, follow these directions:

1. Log into the ACC (https://my.pair.com/)
2. Click "Account Administration"
3. Click "Manage pairList Mailing Lists"
4. Click on the name of the list you wish to configure
5. Click "Membership Management" (in the Mailman administrative interface)
6. Click "Mass Subscription"
7. Select whether you want to Subscribe or just Invite
8. Select whether you want to send a Welcome Message
9. Select whether you want to send notices to the administrator
10. Add one e-mail address per line in the text field (under the Mass Subscriptions heading.) You can also specify a plain text file that contains the e-mail addresses to be uploaded to the list
11. Click "Submit Your Changes" (at the bottom of the page)

If specifying a plain text file, it can only have one e-mail address per line and must be in the following formats:

jdoe@example.com
<jdoe@example.com>
John Doe <jdoe@example.com>
"John Doe" <jdoe@example.com>
jdoe@example.com (John Doe)

The last three formats include the name "John Doe" with the subscription. The formats can be intermixed in one mass subscribe.

How do I send HTML messages?

You can send HTML encoded messages with pairList®, but there are a couple of restrictions.

First, the archiver system strips out HTML code from archived mailing lists and only shows the plain text portions of the post. The pairlist® archiving system provides a link to the HTML portion of the post, which display the HTML tags. This functionality only affects the pairList® archives and not the actual messages sent to the mailing list.

Second, headers and footers do not get added to HTML messages. pairList® sends headers and footers as an attachment to HTML posts. To prevent this action, you should edit the header and footer information in the Digest and Non-digest options.

Lastly, you would want to increase the "max_message_size" value for HTML messages as HTML messages are usually larger than text messages. You can find this setting on the "General Options" page under the Additional Settings section. The setting is called "Maximum length in kilobytes (KB) of a message body. Use 0 for no limit."

To send an HTML post to your pairList®, you must set your e-mail reader to compose messages in HTML format. Consult the your e-mail reader documentation for details on composing HTML messages. You can then simply send the message to the pairList® mailing list as normal.

Is there additional documentation for administrators?

If you haven't found the answers to your questions, you can learn more about administering pairList® mailing lists by reviewing the Mailman software documentation at:

http://www.list.org/admins.html