Billing - Payments
What payment methods are accepted?We accept check, money order, wire transfer (see below), Discover, Mastercard, Visa or American Express. In the case of checks and money orders, payment must be in US dollars, drawn on a US bank or branch.
We prefer not to accept Canadian dollars or foreign checks; if these items are in fact deposited successfully, we will pass along any bank fees that apply for their processing (typically $20 plus the applicable exchange rate). Certain items drawn directly on foreign banks will have fees as high as $100 (this is not under our control), or will not be depositable entirely.
How do I send a wire transfer?For the transfer details, log in to the Account Control Center billing interface and change your Payment Method to "Wire Transfer".
When you send a wire transfer, please e-mail us the details of the transfer so that it will be more promptly credited to your account. On the transfer, include your Billing Account Number, and make certain that any bank fees are paid above and beyond the amount you are transferring to us.
Where can I send a check/money order?Please write your Billing Account Number directly on the check or money order, and mail to:
pair Networks, Inc.
2403 Sidney St, Suite 210
Pittsburgh, PA 15203
Please do not use any other address. Also, please do not send fees for any domain name registrar other than pairNIC to us; we will not be able to process or forward those payments.
What should I write on checks or money orders?Please write your Billing Account Number on your check or money order.
If the payment is for a new signup, please write the Signup Key that you received when signing up. The chances of a payment being correctly and promptly handled are greatly improved when the Billing Account Number or Signup Key appears directly on the check itself.
How do I pay by credit card?Credit card payments for existing accounts can be made online through the secure billing interface within the Account Control Center. This secure interface is protected by SSL.
Can I keep a credit card on file to be charged automatically every month?Yes, simply change your Payment Method to 'Credit Card' through the
When is my credit card charged?Credit cards are charged just before statements are sent out. The results of the charge are included directly on the statement.
What should I do if my credit card was charged the wrong amount?We are happy to post refunds and adjustments to cards that we have processed. It works best for everyone involved if you contact us and allow us to make the adjustment, before disputing the charges with your bank. Disputing the charges typically takes two to six weeks and creates confusion, whereas a posted refund is immediate. The cost to us is the same in either case.
Please note also that upon receiving a charge back notice, we reserve the right to suspend services while we investigate the cause, as charge backs often arise from fraudulent credit card usage, which is a very serious matter.
What should I do if my credit card is lost or stolen?Report it to your bank, of course, but also let us know by removing or changing the card information via the Account Control Center, or changing your Payment Method to Check or Money Order.
How can I update credit card information that is on file?New credit card information can be submitted through the
How can I pay by credit card one time only, rather than keeping my card on file to be charged automatically?One-time credit card payments can be made online through the
You may also change your Payment Method to 'Credit Card, Once Only' and submit your card information using the 'Autodebit credit card number' box. Your card will be charged in the next billing cycle, and after one successful charge, the payment method will automatically change to Check/Money Order.
What happens if I am unable to pay my bill by the due date?Past due accounts may have their services suspended at any time, without notice. The further past due you are, the more likely that this will happen.
You are responsible for ensuring that we have a current and working e-mail
address for you, to which your bills and other notices are sent! Note that
for most customers, statements will automatically go to the main mailbox
of your account here. You should either have that mail forwarded to
another account, or read it regularly. If you have trouble reading your
mailbox, please consult our
To update your invoice delivery method or e-mail addresses, use the