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Billing - Frequently Asked Questions: Payments
We accept check, money order, wire transfer (see below), Discover,
Mastercard, Visa or American Express. In the case of checks and money
orders, payment must be in US dollars, drawn on a US bank or branch.
We prefer not to accept Canadian dollars or foreign checks; if these items
are in fact deposited successfully, we will pass along any bank fees that
apply for their processing (typically $20 plus the applicable exchange
rate). Certain items drawn directly on foreign banks will have fees as
high as $100 (this is not under our control), or will not be depositable
entirely.
For the transfer details, log in to the Account Control Center billing interface and change
your Payment Method to "Wire Transfer".
When you send a wire transfer, please e-mail us the details of the transfer so that it
will be more promptly credited to your account. On the transfer, include
your Billing Account Number, and make certain that any bank fees are
paid above and beyond the amount you are transferring to us.
Please write your Billing Account Number directly on the check or money order,
and mail to:
pair Networks, Inc.
2403 Sidney St, Suite 210
Pittsburgh, PA 15203
Please do not use any other address. Also, please do not send fees for any
domain name registrar other than pairNIC to us; we will not be able to
process or forward those payments.
Please write your Billing Account Number on your check or money order.
If the payment is for a new signup, please write the Signup Key that you
received when signing up. The chances of a payment being correctly and
promptly handled are greatly improved when the Billing Account Number or Signup Key
appears directly on the check itself.
Credit card payments for existing accounts can be made online through the
secure billing interface within the Account Control Center. This secure interface is
protected by SSL.
Yes, simply change your Payment Method to 'Credit Card' through the Account Control Center billing
interface. Enter your credit card number in the 'Autodebit credit card
number' field.
Credit cards are charged just before statements are sent out. The results
of the charge are included directly on the statement.
We are happy to post refunds and adjustments to cards that we have
processed. It works best for everyone involved if you contact us and allow
us to make the adjustment, before disputing the charges with your bank.
Disputing the charges typically takes two to six weeks and creates
confusion, whereas a posted refund is immediate. The cost to us is the
same in either case.
Please note also that upon receiving a charge back notice, we reserve the
right to suspend services while we investigate the cause, as charge backs
often arise from fraudulent credit card usage, which is a very serious
matter.
Report it to your bank, of course, but also let us know by removing or
changing the card information via the Account Control Center, or changing your Payment
Method to Check or Money Order.
New credit card information can be submitted through the Account Control Center billing
interface. Under the 'Billing' section, select 'Payment Information' in
order to submit your new card. Any outstanding balances will be charged to
your card during the next automatic billing cycle. To make a payment
immediately using the card, please select the 'Make a Payment' option.
One-time credit card payments can be made online through the Account Control Center billing
interface. Under the 'Billing' section, select 'Make a Payment'. You may
then supply card details and the amount to be charged.
You may also change your Payment Method to 'Credit Card, Once Only' and
submit your card information using the 'Autodebit credit card number' box.
Your card will be charged in the next billing cycle, and after one
successful charge, the payment method will automatically change to
Check/Money Order.
Past due accounts may have their services suspended at any time, without
notice. The further past due you are, the more likely that this will
happen.
You are responsible for ensuring that we have a current and working e-mail
address for you, to which your bills and other notices are sent! Note that
for most customers, statements will automatically go to the main mailbox
of your account here. You should either have that mail forwarded to
another account, or read it regularly. If you have trouble reading your
mailbox, please consult our Support
Resources.
To update your invoice delivery method or e-mail addresses, use the Account Control Center billing
interface.
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