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Billing - Frequently Asked Questions: Invoices
All billing statements are generated at the same time, before the tenth of each calendar
month. The statement includes charges for the current billing period, new accounts or
services added since the previous statement, and also any recent over-usage charges for
disk space, data transfer, or mailboxes.
Statements are sent by e-mail to the e-mail address(es) listed for your Billing Account Number. Merged
bills (for resellers) are sent only once - not to the individual accounts listed on the
bill. Please be careful to always use your Reseller ID when signing up, if you require
merged billing.
Postal invoices are exactly identical to the e-mail invoices. However, we do offer postal
copies as an option, for an additional fee. If your account is flagged to receive postal
copies of invoices, the invoices are mailed out within three business days after they are
generated. The charge for each invoice sent by postal mail is $2; this charge appears on
the invoice itself.
The contact information and invoice delivery method can be changed through the Account Control Center. Once you are logged in,
select the 'Billing' option from the menu.
Yes. You may list multiple e-mail addresses separated by commas.
Example: example@pair.com, billing@pair.com
Please feel free to contact our Billing Department via e-mail at billing@pair.com, or by fax at 412-381-9997. We
will be happy to explain any portion of the invoice you do not understand. The Billing
Department is not able to provide telephone support.
If your account is set up for automatic credit card payment and the charges are successful,
the statements you receive will always show 'No Payment Due'. The balances are charged
immediately before the statements are generated and sent.
If you believe the charge should have processed correctly, please log in to the Account Control Center billing interface. Use the
'Make a Payment' option to attempt the charge again. If the charge continues to fail,
please contact your bank for further details. For privacy reasons, your bank does not
provide us with detailed reasons for charge failures.
You may also choose to send payment by another means, or submit a different credit card.
Billing Account Numbers are invoiced separately. If you have several Billing Account Numbers that you
would like merged to one billing account, please contact us.
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