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Billing - Contacting the Billing Department
When contacting our Billing Department at billing@pair.com, please consider the following
suggestions on how to get the most effective and prompt response.
Every inquiry about your account should include the following information:
- Your personal and/or company name as it appears in our billing records
- Your account username
- A domain name listed in our billing records
- Your Billing Account Number
If you are contacting the Billing Department from an e-mail address that
is not listed in your billing records, please include your most recent
invoice, the amount of your most recent payment, or the last four digits
of your credit card on file. We require this additional information in
order to protect your privacy and keep your account secure.
Credit card information can be sent to the Billing Department through our
Secure Submission Form or
by fax to 412-381-9997. Be sure to include your account information as
well as the credit card expiration date, when submitting new credit card
details.
Checks and money orders can be sent to the following address:
pair Networks, Inc.
Accounts Receivable
2403 Sidney Street, Suite 210
Pittsburgh, PA 15203
Always write your Billing Account Number on checks or money orders.
Otherwise, the processing of your payment may be delayed until we receive
further information.
We have been making many improvements to our billing system in recent
months, and are continuing to do so. For example, the Account Control Center now has a
working interface to our billing system.
If you have any suggestions for the billing department or improvements to
our billing system, please send us e-mail at feedback@pair.com
Please provide
feedback on this article.
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