pairColo - Procedures
Delivery and Visitor Procedures
In the interests of security, safety and efficiency, Your equipment can only be received, and visitors
admitted, in strict compliance with these procedures. We retain the unrestricted and absolute right to
amend these procedures at any time. To avoid confusion and misunderstandings it is recommended that
You review these procedures each time You propose to visit the data center or have Your equipment
delivered to Us.
Authorized and approved Visitors will be received from 9:00 AM to 4:00 PM prevailing
Pittsburgh time, Monday through Friday, excepting the holidays noted below*. All
Visitors must leave the premises by 5:00 PM, so if additional time is required the visit
should be scheduled for earlier than 4:00 PM.
You must provide to Us in advance a list of individuals authorized to have access to
Your equipment and rack space. This can and should be amended by You any time there is
a change in Your list. Access will be denied or granted in conformity with Your list
and authorized visitors will be required to provide both Your pass-code and a reliable
photo identification (which will be copied for our record) to be granted access.
We must be notified in advance of all deliveries and visits planned to Our facility. If an unexpected
delivery arrives it will be assumed to be unauthorized or insecure and must be sent back to the sender.
Similarly, unscheduled visitors will be refused entry.
These pre-delivery and planned visit notification requests should be sent to schedule@paircolo.com, and include with all of the
following information:
- Sendor/Visitor Name & Address
- Requested Date and Time for visit (visit times will be coordinated to avoid a wait)
- pairColo Customer's Name & Address (if different than sender/visitor)
- pairColo Customer Number
- Description and Number of Items being Delivered or Brought if Any
- Delivery Method (FedEx, UPS, ...)
Once reviewed and approved by Us, We will reply to You and acknowledge that we have approved and are
expecting the delivery or visitor.
When Your delivery arrives, We will place an identifying label on the box(es). We will
notify you of the delivery. We are not responsible for opening the packages or
conducting an inventory of their contents. If there is obvious damage to the box(es)
this will be noted in Our ticketing system and You will be responsible for following up
with the shipper.
New OEM manufactured equipment, shipped directly from the seller in unopened cartons, will generally
not be inspected. However, for the security of our customers and employees, Our representative will
inspect, including opening the case(s), all custom built or used equipment which is proposed for
installation. Any equipment which appears to be unsafe or otherwise a danger to the data center or to
other network users may be refused at Our sole discretion.
Approved Visitors, with their approved equipment, will then be escorted to the data center. Our
representative will stay with Your authorized Visitor the whole time they are on the premises and Your
authorized Visitor will also be under constant camera surveillance. Please be sure they are made aware
of this in advance to avoid any discomfort or privacy issues.
*Holidays: New Years' Day, Presidents' Day, Good Friday, Memorial Day, Fourth of July,
Labor Day, Thanksgiving and the following Friday, Christmas Day. Where any of these
dates fall on a Saturday, the Friday before will be considered the holiday -- if they
fall on a Sunday then the following Monday will be treated as the holiday.
Billing Procedures
All new accounts will be normalized to the first day of the subsequent month.
All billing is on a month to month cycle. You can choose to sign an annual contract but You will
still be billed on a month to month cycle. If You do commit to an annual contract Your monthly fees
will be lower.
Discounts/Specials: There are no default discounts or specials for pairColo services. pair.com and
pairLite.com Web hosting specials do NOT apply to pairColo services. The only discounts You will
receive will be for committing to an annual contract rather then going month to month without a
contract.
Pricing for pairColo services as of October 1, 2007, is as follows:
Package 1: $249 setup, $199/mo w/ 12 month contract, $249 w/o contract
Package 2: $449 setup, $399/mo w/ 12 month contract, $499 w/o contract
Package 3: $1600 setup, $699/mo w/ 12 month contract, $849 w/o contract
Package 4: $149 setup, $99/mo w/ 12 month contract, $124 w/o contract
For Package 3 above, MBX.Net Internet access must be purchased separately at $75.00 per Megabit per month.
Payments: All payments are to be made on a month to month basis. Invoices will be issued on the last
business day of every month for the subsequent month's service. All payments will be net 30 days.
Overdue Payments: All payments will be net 30 days. If payment is not received by the due date, the
balance will be forwarded to the next invoice, which will be sent on the last business day of the
subsequent month. In this situation Your account will remain open and services will continue.
If no payment is received by the due date of the subsequent months invoice, Your service will be
temporarily disabled and Your equipment will be secured. You will be re-sent Your invoice along with a
notice stating that Your payment is more than 30 days overdue and You must make a payment now to have
Your service reinstated.
Credit Card and/or Debit Card Payment: We will process Your credit charges the day the
invoice is issued. By signing up for this service, and providing credit card
information, You are authorizing us to process charges through this account and further
agree that this authorization will remain valid for 60 days after You terminate this
authorization in writing. This is to make it unnecessary for Us to require a security
deposit. We may immediately terminate Your account, at Our sole discretion, for
declined credit cards, debit cards or any other non-payment of account charges.
Payment by Check: Your payments by check must be received ten days before the 30 day due date so the
checks may clear. Wire transfer, certified or bank checks, must be received three days before the due
date. You consent to an additional charge of $35 for all NSF or otherwise refused checks or credit
card refusals. This is to help offset Our internal accounting expenses relating to such payment
failures and You agree this is a fair compensation to Us for the added administrative costs We will
incur.
Set-up fees are non-refundable and not pro-rated -- they are 100% earned by Us with the first billing.
Acceptable Use Procedures
As a pairColo co-location services customer You agree to the following limitations on your use of the
pair Networks, Inc., network and facility:
- You will engage only in lawful activities;
1. A. You will not transmit, forward, resend or otherwise use the
Network for unsolicited or prohibited advertising or other content
through electronic mail, instant messaging, voice over IP, and/or
inappropriate Usenet postings, all commonly referred to as "SPAM".
- You will not engage in any activity, nor permit others to use Your equipment, to engage in actions
that will limit, prevent, or interfere with the rights or lawful access of any other user of the
Internet, or any computer system accessible through the Internet.
- You will not engage in any activity, nor permit others to use Your equipment, to engage in actions
that will result in the unauthorized access to the computers, data, or networks of others.
- You will only use licensed software or software to which You have exclusive or otherwise lawful rights.
- Your equipment and components must be of reasonable quality and assembled, configured, and wired
appropriately to assure it can be operated safely. Any equipment deemed by Us, in Our sole discretion,
to be inadequate or unsafe will be removed from Our network.
Complaints regarding potential abuse of the network should be directed to
abuse@paircolo.com.
