World Class Web Hosting
+1.877 724-7638

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Web hosting services

 

  • pairNIC - domain name registration (as low as $13/year)
  • pairSIM - one-click software installation
  • pairCDN - content delivery network
  • pair reseller program - reselling our Web site hosting services
  • pairColo - co-location packages and network services in Pittsburgh, PA
  • pair Networks does not offer "Business Associate" services under HIPAA

about pair Networks

 

Contact Us

pairNIC Support

blog.pair.com

Call Us

  • +1.877 724-7638
  • +1.412 381-7247

Fax

  • +1.412 381-9997

E-mail Us

Web contact forms

Mailing Address

  • pair Networks, Inc.
    Suite 210
    2403 Sidney Street
    Pittsburgh, PA 15203-2168

policies

 

Privacy Statement

Our Commitment to Privacy

pair Networks is committed to the preservation of your privacy. To that end, pair Networks complies with the United States Safe Harbor Provisions for the European Commission's Directive on Data Protection, which became effective in October of 1998. This Directive would prohibit the transfer of personal data to non-European Union countries not meeting the adequacy standards for privacy protection. The U.S. Department of Commerce, in consultation with the European Commission, developed the U.S.-EU Safe Harbor Framework to provide U.S. organizations with a streamlined means of complying with the Directive. This approach was approved by the European Union in July of 2000 and all 27 member states of the EU are bound by this decision. pair Networks has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view pair Networks certification, please visit http://www.export.gov/safeharbor/.

Information Collection and Use

pair Networks is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. pair Networks collects information from our customers only through password-enabled or secure interface access points.

The types of information we collect from our customers may include: name, company, address, phone numbers, fax numbers, e-mail addresses, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, credit card or bank account information, names of services purchased, and domain names we host.

This information is used for billing and to provide service to our customers. We may also study this information to determine our customers needs and whether other services should be offered to you and other customers.

Registration

In order to use our services, a potential customer must first complete the appropriate registration form. During registration the customer is required to give their contact information (such as name and e-mail address). This information is used to contact the customer about the services which they have purchased, or about which they have contacted us.

Purchases

In order to make payment to pair Networks, a customer must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to process payments. If we have trouble processing an order, this contact information is used to contact the customer.

Log Files

We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Sharing

We do not share your data with others except as necessary to process payments, provide services, or in response to court-issued subpoenas or search warrants. In order to protect our legal interests, in the event of a subpoena or search warrant, pair Networks may voluntarily provide to all legal authorities any and all information requested, with or without contacting you.

Customer information may be available as a consequence of the specific services ordered. For example, domain name registration requires that customer information be made available through a central registry as well as a public WHOIS server. Contracting for other services may require that customer data be shared with a service provider in order to provide the service.

Links

This Web site contains links to other sites. Please be aware that pair Networks is not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every Web site that collect personally identifiable information. This privacy statement applies sole to information collected by this Web site for pair Networks.

Surveys, Marketing, & Contests

From time-to-time our site requests information from customers or site visitors via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested of participants may include contact information (such as name and shipping address) and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We may also provide marketing materials and information about our services along with your invoice for services rendered.

Security

The Web Site and management have taken appropriate technical and organizational measures to protect data against destruction, loss, alteration, or unauthorized disclosure or access.

When our registration forms ask you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and protected.

All of our customers' information, not just the sensitive information mentioned above, is restricted to our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. As a secure facility, our offices are restricted to employees and escorted authorized visitors only. We have implemented written security policies to ensure customer privacy. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment within our private datacenter.

In the event a customer forgets their password, they must provide personal information to authenticate themselves and obtain the password. Additionally, customers can access their own personal data by authenticating themselves. They may access their accounts to change their credit card numbers, but cannot obtain the old credit card information when doing so.

If you have any questions about the security at our Web site, you may send an e-mail to compliance@pair.net.

Supplementation of Information

In order for this Web site to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from third-party sources.

Site and Service Updates

We deliver several types of service announcement updates to our customers. Although most are voluntary, we may in some cases need to deliver an important service announcement to all customers without exemption.

Protection/Preservation of Data

All customer data is periodically backed up electronically, and the backups are stored off-site in a secure location.

Correcting/Updating Personal Information

If a customer's personally identifiable information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer's personal data in our records. In most cases, this can be achieved through the Account Control Center. Otherwise, please contact us at billing@pair.com.

Opt Out & Modifications

By default, customers do not receive any voluntary system updates, such as the Insider Newsletter or System Notices. Any customer who voluntarily receives these updates may unsubscribe at any time. Customers may not opt out of possibly receiving important system notifications, in the rare event that such notification would be necessary.

Data and Information Submitted to Another Person or Entity on Our Network

As mentioned above, pair Networks collects certain data and confidential information from customers relating to our web site hosting and domain registration services, and this Privacy Policy applies only to that data and confidential information submitted to us. This Privacy Policy does not apply to, nor does pair Networks certify EU Safe Harbor compliance regarding, data or confidential information that is submitted to another person or entity for whom pair Networks may provide hosting or domain name registration services, but regarding which we exercise no authority or control. An independent evaluation of that person or entity's own privacy policy and EU Safe Harbor compliance should be made before submitting data or confidential information to them.

In-House Mechanism to Address Complaints

In the event you believe pair Networks has failed to protect your privacy please immediately submit your concerns to our Privacy Compliance Officer at: privacycompliance@pair.com Please provide details regarding your concerns and include full contact information so we can respond as quickly and completely as possible. If you are dissatisfied with the speed or scope of our response you can seek further in-house review by following the appeal procedures that will be provided to you. If, despite the appeal process, you are still dissatisfied, then you may proceed through the Independent Recourse Mechanism described below.

Independent Recourse Mechanism

pair Networks has submitted to the jurisdiction of BBB EU SAFE HARBOR as the independent recourse mechanism in the event informal in-house dispute resolution procedures fail to satisfy your concerns. If you wish to initiate a complaint, you may contact the BBB EU SAFE HARBOR program at https://www.auto.bbb.org/EU-Safe-Harbor-Complaint-Form/.

Self Assessment of Compliance

An officer or other authorized representative of pair Networks, who has familiarized themselves with the Safe Harbor requirements and the actual performance of the company with respect to its privacy policy and procedures, has and will, at least once a year, undertake a self-assessment to assure that our published Safe Harbor privacy policy is accurate, comprehensive, prominently displayed, completely implemented, accessible, and conforms to the Safe Harbor Privacy Principles. As part of this annual self assessment we further confirm that employees are receiving appropriate training with respect to privacy and further that periodic, objective reviews of compliance are in place. A statement of such compliance, signed by the officer or authorized representative, is signed and retained. A copy will be made available upon request.

Notification of Changes

If we change our privacy policy, we will post the changes on this page so that our customers will always be aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner substantially different from that stated at the time it was collected, we will notify affected customers. Any such affected customer will have a choice as to whether or not we may use their information in the proposed manner.

Should you have other questions or concerns about these privacy policies, please contact us at compliance@pair.net.

pair Networks's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, these policies and procedures are subject to change.